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Customer Service Office

Toronto, ON, M6K 3N4, Canada
March 09, 2020

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** ***** **, ***# ***, TORONTO, ON M*K 3N4 +1-647-***-****


University of Toronto, iSchool, Toronto, ON, Canada September 2019 - April 2021 Master of Information, User Experience Design (UXD) State University of New York (SUNY), New York, NY, USA August 2016 - January 2019 Bachelor of Arts in Anthropology, Minor in Arts Management GPA 3.99/4.0

• Senior Project: “In Pursuit of Escaping Bitterness – Improving the Selves Among A+ Fuzhounese in Manhattan’s Chinatown”


Walt Disney Streaming Services, New York, NY, USA April 2019 - August 2019 Quality Control Specialist

• Maintaining quality standards for the launch of Disney+ by analyzing and approving incoming materials, in-process production, and finished products and recording the results

• Responsible for linguistic assessment of media assets in German, French, and English by verifying appropriate translations and transcriptions of audio and subtitles Think!Chinatown, New York, NY, USA September 2018 - March 2019 Community Outreach Volunteer

Grant Application Lead for the Eastern American Fuzhou Association, Inc.

• Achieved a grant award of USD 6,800 for LMCC’s ‘Creative Engagement Funds 2019’ Supporting Small Businesses in Chinatown Project

• Approached & interviewed business owners to strengthen their online presence Casa Purchase, Purchase, NY, USA January 2018 - May 2018 Oral History Intern for ‘Immigrant Histories of Westchester Project’

• Contributed to a video documentary on Hispanic immigrants by conducting background research Zurich Insurance Group Ltd., Zurich, ZH, Switzerland August 2010 - July 2013 Commercial Apprentice – Vocational Education & Training

• Training in the following departments:

o Underwriting, Motor Vehicle Department

o Insurance Agency, Customer Service Department

o Human Resources

o Logistics (CRE & FM, Post Office, Hotline Service, Copy Center) HONORS & AWARDS

Gottfried R. Friedli-Stiftung Graduate Scholarship of CHF 10,000 2019 - 2020 University of Toronto Dean’s Master of Information Scholarship of CAD 5,000 2019 - 2020 Purchase College summa cum laude Honor January 2019 Purchase College Senior Excellence Grant Affiliates Award of USD 250 October 2018 Purchase College Academic Merit-Scholarships of USD 3,600 2017 - 2019 Purchase College Dean’s List 2016 - 2019


Primary (Swiss-) German, Cantonese

Fluent English

Intermediate French

Basic Mandarin

Software Microsoft Office, Outlook, Lotus Notes, SAP, Photoshop, Balsamiq, Figma Portfolio

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