KATHRYN PENA

PROJECT MANAGER

469-***-**** / adb6yw@r.postjobfree.com/ North Garland, TX

Professional Summary: A versatile, results driven professional holding an excellent background in Project Management with an expertise in Client Relations.

Currently seeking a much-anticipated opportunity within a service oriented environment focused on quality and committed to established core values in addition to customer satisfaction.

Core Strengths

Exceptional Communicator

Self-Motivated, Dedicated & Hard Working

Quick Thinking & Problem Solving

Team Player w/ A Positive Attitude & Healthy Lifestyle

Personal Organization, Time Management

Can Work Well Under Pressure

Key Skills

Client & Vendor Relations

Knowledge of Company Products & Services

Research & Development

Negotiation & Decision Making

Quality Assurance

Ability to Adapt & Learn New Software, Database & Reporting Tools

Proficient in Microsoft Office, Quickbooks & Adobe Illustrator

Selected Experience

Sign Center of Dallas, Feb 2017- Jan 1/2020, Plano, TX

Project Manager- Responsible for managing sign branding projects from acceptance to final invoicing for a wholesale full-service sign shop transitioning to retail sales.

Managed day to day processes for each phase of full-scale national signage projects concurrently for brands such as Uptown Cheapskate, Kid to Kid, HteaO, Wing Stop, Bestway Rental, Pizza Patron and Kwik Kar.

Proactively communicated status of the projects (and any issues) to the client.

Sourced, qualified and coordinated subcontractor services.

Developed a solid relationship with both clients and subcontractors based on teamwork, trust and communication.

Performed site surveys to obtain field verification data to personally create scaled sign drawings via Flexi Graphic Design Software.

Prepared & sent RFI’s based on client budgets and company gross margin requirements.

Prepared permit documents then submitted for permits and coordinated inspections with local municipalities.

Prepared and monitored production, shipment and installation timelines based on client needs.

Responsible for Customer Billing & Vendor Payment’s via Quickbooks.

Managed company social media accounts such as Linked-in, Facebook and Sign Search.

Developed company project management tool using Trello.

Developed company processes, forms, status reports, and gross margin tracking tool.

American Signs, June 2013- Feb 2017, Plano, TX

Project Manager- Responsible for managing sign branding projects from acceptance to final invoicing for a 3rd party sign broker.

Worked directly with General Manager, Sales Team and Contractors to effectively manage and deliver up to 15+ signage projects concurrently for brands such as Tuesday Morning, United Supermarkets, Market Street, Albertson’s and Children’s Learning Adventure.

Procured production and installation quotes from subcontractors to complete estimate request received from the customer.

The Wayman Center, June 2009 – Feb 2013, Plano, TX

Office Manager - Manage daily business operations and provide organizational support for a center that provides behavior therapy to children on the Autism spectrum.

Directly hired and supervised an administrative team consisting of 3 staff members.

Managed the company’s BCBA and BCaBA certification program for 13 therapists.

Developed, maintained, trained and enforced company’s Standard Operation Procedures, HIPAA Privacy and Security compliance, Osha Safety and Health, Employee Incident Reports, Workers Compensation Claims, Texas Employee/ Employer Law, Unemployment, Records Management, Quality Control and Inventory Control.

Solely responsible for new hire orientation and onboarding.

Completed and maintained initial/annual background checks, FBI fingerprint checks, monthly OIG Exclusion, Employee Conduct, Nurse’s Aide and Sexual Registry checks for all therapists and administrative staff.

Professionally and knowledgeably represented the center to inquiring clients and maintain all client relations.

Managed new client intakes, coordinated client benefits, conducted pre-certifications, submitted insurance claims and managed ongoing insurance authorizations.

Responsible for client billing and all payment transactions for services rendered.

Reviewed, managed provider contracts and credentialing with insurance companies.

Revised the companies Employer Handbook by studying state/ federal employment laws and utilizing resources or references provided by the Texas Workforce Commission to obtain approval by company’s legal representative.

Researched, developed and implemented the companies in-network and out-of-networks insurance program so that clients may use available insurance benefits.

Education & Experience

Current:

HS Diploma with some college at Richland & Collin County Community College.

Upcoming:

Currently studying to for Project Management Professional (PMP) Certification Exam.

oRequired Course Work: 35 Contact Hours in Project Management Education course hours to be completed by 6/7/2020.

oUpon Completion of Contact Hours, exam eligibility will be satisfied in which then the exam will be applied for and date will be scheduled. Estimated Certification to be complete by 7/2020.

Additional Career History

Staffing Consultant, WESTAFF, 9/2008-3/2009, Carrollton, TX

Staffing Assistant, Corestaff Services, 7/2007-9/2008, Dallas, TX

Staffing Specialist, YOH HR Solutions, 4/2007-6/2007, Schenectady, NY; Length due to move back to Texas.

Assistant to the CEO, Consumer Directed Choices, 5/2005-4/2007, Albany, NY

Payroll Assistant, Tenet Healthcare, 6/2001-5/2005, Dallas, TX

References Available Upon Request/ A notary public; Commission expires September 2020

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