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Customer Service Engineering

Location:
Doha, Qatar
Posted:
March 07, 2020

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Resume:

Kenneth L. Alarcon

Mobile Number: +974-********

Email Address: adb6yl@r.postjobfree.com

Home Address: Al Matarqadeem, Doha, Qatar

Visa Status: Work Visa with NOC

O B J E C T I V E

A detail-oriented and motivated individual with more than 8 years of professional experience in both administrative and technical fields. My work experiences, coupled with my natural tendency to easily adapt to challenging situations, enables me to easily relate to people of different backgrounds. My natural inquisitiveness and curiosity give me the means to be able to learn quickly and improve the way things are done around me.

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S K I L L S / S T R E N G T H S

Excellent working knowledge of all Microsoft office tools (Excel, Outlook, Word and PowerPoint) and Mac.

Highly Skilled in accurately maintaining paper and online filing systems for records.

In-depth knowledge of routing and managing incoming mail and email.

Outstanding interpersonal, customer service, leadership and organizational skills; thrive within a detail oriented environment.

Exemplary problem-solving skills; able to identify problems and implement corrective processes.

Proficient in spoken and written English; strong communication skills.

Work effectively both as a team member and independently. E M P L O Y M E N T

June 2015 – December 2018 TRANSPORT SPECIALIST

(Function: Administration /Document Controller/ Coordinator) Vectrus - US Base-Logistics Department – Doha, Qatar

Manage the day to day office operation of the department.

Receive, prepare and track proper documents for all transactions. Check for the accuracy of this document.

Copy, Scan and Store Documents. File documents in physical and digital records.

Retrieves files as requested by clients. Manage the flow of documents within the department.

Ensure database files and all supporting documents are archived and backed up on regular basis.

Organize files and folders in the shared files, and making sure that they are accessible to the rest of the team, and were it can easily be traced when the documents are requested.

Communicated with the counterpart in the United States to ensure that all transactions are performed accordingly without delay.

Coordinate signatures and approvals of documents.

Follow up with vendors to verify that all transactions are done in a timely manner.

Coordinate Transportation Movement Request for all units.

Coordinate with personnel and vendors for required documents.

Perform Inspection during inbound and outbound transactions.

Assist personnel for any inquiries and claims and provide solution and advise when applicable.

March 2009 – April 2015 TRANSMISSION CONTROLLER AND INGEST SPECIALIST GMA Broadcasting Network – Philippines

Monitor and actively QC scheduled broadcasting playlist, and ensure their smooth air broadcast.

Liaise with personnel from other department to guarantee that any discrepancies are corrected.

Operate all VTR functions and a record of all broadcasted materials.

Documents any system anomalies, operational procedures and reference materials during operation.

Maintenance and monitoring of servers, connections and automation ensuring smooth operations.

Installing and testing new broadcast facilities and equipment through schematics and user manuals.

June 2008 – January 2009 SENIOR INGEST SPECIALIST - MEDIA MANAGEMENT Al Jazeera Media Network – Doha, Qatar

Manage recording of all incoming feeds and materials to the media server.

Assigned in VTR/Tape Operation.

Manage Playout Operation.

Monitoring and Quality Control.

September 2005 – April 2008 INGEST SPECIALIST

GMA Broadcasting Network – Philippines

Record of tape materials to the server. Tape materials such as Programs and Commercials.

Record of live studio output such as live news, breaking news, live programs and shows.

Perform Media Transfer. Record materials from post production server (Omneon) to playout server (Seachange).

Documents any system anomalies, operational procedures and reference materials during operations

Maintenance and monitoring of servers, connections and automation ensuring smooth operations.

E D U C A T I O N

June 1999 – March 2004 ELECTRONICS AND COMMUNICATIONS ENGINEERING Bachelors Degree – University of St. Lasalle

L I C E N S U R E

November 2004 PASSED, ENGINEERING LICENSURE EXAMINATION Professional Regulatory Commission (PRC)

License number: 34233

T R A I N I N G

NETWORK TECHNICIAN COURSE

IECEP-TESDA Training Center, TESDA Compound, Cebu City, Philippines SEMI N A R S I N A R S

o Telephony and Telecommunication.

o Cellular Mobile Communication.

o Semiconductor Manufacturing Technology.

o Mechatronics.



Contact this candidate