Alicia J. Rosen

https://www.linkedin.com/in/alicia-rosen-48780490

Fall River, MA 02723

508-***-****

adb6xh@r.postjobfree.com

BUSINESS ANALYST / PRODUCT MANAGER / TRAINING SPECIALIST Extensive Knowledge of both Mortgage Underwriting and Mortgage Processing policies, procedures, regulatory guidelines, and Mortgage Products. Experience in leading both one-on-one and group requirement sessions using different techniques and practices, including Agile. System proficiency with Empower.Net, Client Server, Application Lifecycle Management, SharePoint as well as Jira and Microsoft Office Applications (Word, Excel, Powerpoint). EXPERIENCE

Citizens Bank, NA, E. Providence, RI 7/2010 - 6/2012; 11/2012 - 2/2020 Business Systems Consultant

Tested Empower.Net loan system to ensure conforms to both regulatory and Citizens Bank guidelines. Participated in the development of Training Materials and Policies and Procedures for Empower.Net loan system as a Subject Matter Expert. Facilitated both hands-on and teleconferencing training sessions for new and current employees. Led projects for disclosure upgrades with our document vendor for both TRID and HMDA. Created Business Requirement Documents based on stakeholders needs to upgrade the Empower.Net system and audit reporting.

• Led both TRID and HMDA projects ahead of schedule to ensure, that not only was Citizens regulatory compliant, but that they could deploy the upgrades prior to the mandatory launch date. This allowed for identification and correction of any defects in production environment that may have not been present during the testing phase.

• Created training materials and Product and Procedures that are still being used as the guide for training of new employees. Broke down all components of the system into easy to follow step by step instructions, so that the employees could become self-reliant and confident in their job functions, in order to perform their new jobs to the best of their abilities.

• Translated the stakeholders needs into Business Requirement Documents ensured that the Technology team had all information needed up front to implement the changes. This ensured faster SLA’s on when the work was completed, increasing productivity and efficiency in several departments.

Wells Fargo Home Mortgage Warwick, RI 10/2004 - 12/2008; 6/2012 - 11/2012 Loan Document Specialist 4

Prepared residential loans based on current Fannie Mae Guidelines for approval. Acted as liaison between borrowers and other organizations to assist with the loan process. Created policies and procedures for broker out process which was then implemented nationwide.

• Created broker out procedures that helped streamline the complicated nature of the process. From shopping for the best plans for the customer, ensured that the disclosures and documentation was accurate, that all underwriting requirements were gathered in a timely manner and were complete and accurate, to the closing of the loans, provided a seamless transaction for the borrower. This contributed to the rise of customer service scores, which made retention rates and future business percentages increase. EDUCATION

History, Bridgewater State University,Bridgewater, MA