Customer Success Account Manager
Resume:
Austin, TX *****
adb6vn@r.postjobfree.com
Andrea Rossi
SKILLS
- Fluent in Spanish
- Strong written and verbal communication skills with acute attention to detail
- Experience in healthcare, HR and insurance industries
- Excellent customer support skills and comfort handling challenging situations over the phone and email; Creative problem solver with an aptitude for breaking down complicated topics
- Proficiency in ZenDesk, JIRA and MS Office
EXPERIENCE
Justworks, New York City — Account Manager
September 2018 - February 2020
● Main point of contact for 60+ dedicated accounts, continually providing expert-level support on complicated concepts (related to health insurance, compliance, taxes, HR, and payroll) in simple, user-friendly terms
● Organized, streamlined, and project managed complex issues to ensure the success of the account through renewal periods
● Worked with internal teams to improve processes, with a focus toward improving customer experience
Justworks, New York City — First Impressions Associate October 2017 - September 2018
● Gatekeeper to an office housing 400+ employees
● Managed vendor relationships with a focus on company budget, office and kitchen inventory
● Assisted in organizing and executing company events for employees and their guests Paperless Post, New York City — Receptionist
September 2016 - May 2017
● Supported an office staff of 130+ employees, maintaining and organizing inventory of office and kitchen supplies with the company budget
● Arranged and executed in-house special events
● Managed all incoming and outgoing mail
EDUCATION
Maryland Institute College of Art, Baltimore
2012, Bachelor of Fine Arts
Illustration Major, Art History Minor
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