Front Office Manager
Resume:
Curriculum Vitae
of
Carla Cornelissen
Personal Details
Surname: Cornelissen
Name: Carla
Date of birth: 1998-11-30
Place of birth: Klerksdorp
Identity number: 981***-****-** 5
Gender: Female
Driver’s License: Code 8
Marital Status: Single
Dependents: None
Nationality: South African
Health: Excellent
Criminal Records: None
Home Language: Afrikaans
Other languages: English
Contact numbers: 060-***-****
Home Address: 8 Laubie Street
Sandbaai
Hermanus
7200
Educational Background
Name of School: Hermanus High School
Highest Grade Achieved: 12
Year: 2016
Subjects Afrikaans
English
Mathematical Literacy*
Consumer Studies
Biology
Computer Applications Technology
Other Qualifications and Experiences
Qualification: Diploma in Hospitality Management
Institution: International Hotel School Online
Year started: February 2017
Year completed: January 2020
Subjects/Courses:
Hospitality Today: An Introduction
Managing Front Office Operations
Managing Housekeeping Operations
Supervision in the Hospitality Industry
Managing Beverage Operations
Planning and Control for Food & Beverage Operations
Hospitality Facilities Management and Design
Leadership and Management in the Hospitality Industry
Training and Development for the Hospitality Industry
Management of Food and Beverage Operations
Hotel and Restaurant Accounting
Hospitality Sales and Marketing
Experience:
Institution: Hermanus Boutique Guest House:
Receptionist
Duration: Sep 2016 – Sep 2017
Duty Manager
Duration: Sep 2017 – Nov 2019
Experience: Checking on housekeeping.
Help with food preparation and set-up of buffet.
Hostess at breakfast.
Check general maintenance and cleanliness of rooms.
Greetings of guest, check-ins, escorting guest to rooms and special services required by guests.
Checks cleanliness of lobby and public areas, lights and front office staff in proper and orderly appearance and behavior.
Ensuring that all registration cards of arriving guest is done and filled in with required information.
Assisting in sending guest messages.
Handling of reservations (online, telephone, email or manual) via Nightsbridge system.
Handling of agent bookings.
Co-ordinates with all departments concerned to maintain front office functions properly.
Handles guest complaints and other related problems and reporting to the Assistant/ General Manager.
Motivating and maintaining good staff relations.
Handling of deposits and keeping according communications with guest.
Responsible for front office operations in absence of General Manager/Assistant Manager.
Training of new Front Office Staff.
Extra Information:
I believe that nothing comes for free and that you should work for what you want, which makes me hard-working, motivated and dedicated. I am energized, enthusiastic and have sober habits. I am independent and work well in a team, but also on my own. I appreciate communication from management whenever they do not agree on any of my work-related decisions. I do not take criticism as personal when it comes to my work. Respect and honesty is a major aspect in my life.
References:
Mariane Maree (General Manager at Hermanus Boutique Guest House)
adb6uu@r.postjobfree.com
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