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Social Media Customer Service

Location:
Dubai, Emirate of Dubai, United Arab Emirates
Posted:
March 07, 2020

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Resume:

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SUMMARY:

*+ years of working experience in US Mortgage Industry.

2+ years working Experience in US Healthcare.

Graduated with a Bachelor of Computer Applications.

Computer skills include – MS office application, Internet and email.

Good communication skills and an excellent attitude towards teamwork.

Demonstrated ability to work under pressure to meet deadlines and able to multitask effectively PROFESSIONAL EXPERIENCE:

Company: Ocwen Financial Solutions PVT LTD (US Mortgage), India Designation: Operations, Mortgage Foreclosure Consultant Period: January 2014 - August 2019

• This position involved conveying defaulted insured properties to the Investor.

• Handled investors such as Bank of America, Freddie Mac, Fannie Mae, Gennie Mae individually.

• Ensuring title report on foreclosed properties is clear of any outstanding liens, code violations or judgments to proceed with the conveyance.

• Supervising US attorney law firms to complete foreclosure legal procedures under expected investor timelines & eliminate several impediments/hindrances on insured loans

• Extraction and analysis of inventory to track the status on aged/new loans, resolve controllable issues and create a daily dashboard for management review.

• Ensure the vesting information in the Deeds is accurate and matches with the state-specific matrix. Confirm the legal description and borrower name of the property is precise on the final recorded deed. Company: Hinduja Global Solutions PVT LTD (US Healthcare), India Designation: Process Associate

Period: June 2010 - October 2013

• This process involved the installation and activation of group healthcare insurance.

• Verification on all the eligibility requirements such as group health applications, certificates, prior carrier medical history, wage & tax reports to proceed with the installation.

• Regular communication with Sales representatives, underwriters.

• Dedicated SPOC for 7 US states. Responsible for maintaining and updating the database, discuss and provide an action plan for the team errors & handling clients independently.

Team Handling - Handling a team of 4 Batch mates & 12 Juniors. Handled critical cases independently.

Internally auditing the healthcare groups enrolled by new associates. (Acting as an internal auditor when required).

Handled the clients independently when the team manager is not available internally. 1

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Mohammed Jawad. N

#206, 17th

street, Ali Moosa Abdul Rehman Building, Burjuman, Dubai Cell Phone # +971-*********

Email: adb6qk@r.postjobfree.com

2

EDUCATION QUALIFICATION:

Qualification University Year of Passing

Bachelor in Computer Applications AVK First Grade College 2009 Class XII with Science SSMRV Pre-University College 2006 REWARDS AND ACHIEVEMENTS:

• Rewarded as Perfect Service Ambassador for sharing best practices.

• Recognized as “Star Performer” by Clients.

• Recognized & rewarded for “Hall of Fame”.

• Rewarded as “Best Mentor/Buddy” award for 5 months.

• Recognized & rewarded as “Busy Bee – Workaholic” award for 4 months.

• Rewarded with “Top Gun” award for 5 consecutive months for maintaining highest production, resolution and quality.

PERSONAL INFORMATION:

Date of Birth : 20th January 1989

Father’s Name : Hassan Nazeer Ahmed

Nationality : Indian

Marital Status : Single

Language Known : English, Kannada, Hindi and Urdu

I hereby declare that all the above information is true and complete to the best of my knowledge. Thank you,

Yours sincerely



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