Supervision,Guest Relation,Training,Hiring,management

VINIL VINCENT

Ph: +974-********

***************@*****.***

Sales/Customer Relation/Training/Supervision

Objective:

To seek opportunity for knowledge acquisition and capitalize on my business management background in bringing about growth and value addition for the organization.

Professional Excellence Summary

Have over 7 years of experience and the capacity to adopt new concepts with due responsibilities.

Have experience in the below mentioned areas

A Display of Confidence

Ability to Delegate

Flexibility when Possible

Guest Service

Menu Management

Table Management

Conflict Resolution

Shift Scheduling

Cash flow monitoring

Maintaining code of conduct

Multi-tasking

Resolving Guest Complaints

Supervision

Hiring and motivation of staff

Monitoring Guest experience

Monitoring food and safety standards

Manage stores and stock

Experience:

1.Food and Beverages Supervisor with Harbour Hotels, Kochi, India (Oct 2016 – Jan 2020)

Joined Harbour Hotels as Food and Beverages Supervisor of F&B Service department and has experience in services specifically in driving sustainable financial growth through boosting sales and forging strong relationships with clients.

Responsibilities

Oversee all front and back of the house restaurant operations

Ensure customer satisfaction through promoting excellent service

Respond to customer complaints tactfully and professionally

Maintain quality control for all food served

Analyse staff evaluations and feedback to improve the customer’s experience

Project future needs for goods, kitchen supplies, and cleaning products; order accordingly

Oversee health code compliance and sanitation standards

Seek ways to cut waste and decrease operational costs

Generate weekly, monthly, and annual reports

Train new employees and provide ongoing training for all staff

Inspect food and beverage product preparation programs and maintain goodwill of company.

2.F&B attendant with Harbour Hotels, Kochi, India (July 2014 – Dec 2015)

Greeting customers in a confident and professional way before taking their orders, serving items and cleaning away used crockery, cutlery and glasses

Maintained stocks and displayed food according to established standards.

Received inventory, and provided food and beverage supplies.

Assisted with accurate verification of transaction.

Managed cash register and monetary transactions correctly.

Performed opening and closing duties as required

Cleaned and sanitized work station and equipment.

Ensured all dishes used were properly washed and sanitized to protect the health of our guests

Correctly received orders, processed payments and responded appropriately to guest concerns.

Served food and drinks efficiently and handled complaints accordingly

Understand menu content, any menu changes, and promotional activities.

Keep your service area clean, tidy, and well-prepared.

Efficiently manage the proper settlement of all customer accounts.

Answer Guest queries in a polite and helpful manner

3.Bharat Petroleum Island Dispenser (Aug 2008 – Mar 2010)

Joined Bharat Petroleum as an in charge responsible for engine oil sales.

Responsibilities

Managed warehouse inventories.

Ordered product to be repackaged, and maintained all equipment used in the warehouse operations such as trucks, high pressure pumps, etc.

Selected the correct products or assist customers in making product selections, based on customer’s needs, product specifications, and applicable regulations.

Emphasized product features based on analyses of customer’s needs, and on technical knowledge of product capabilities and limitations

Technology Stack:

Microsoft Office tools like Word, PowerPoint and Excel

Adobe Photoshop

Certifications:

1.FIATA from Guiders Academy – 2013 to 2014.

2.Logistics and Shipping Management 2013 to 2014

Academics:

Year

Course

Institution

Percentage

2013-2014

Diploma in Shipping and Logistics

Bharath Sevak Samaj University.

Guiders Academy.

Cochin, Kerala, India

54%

2010-2013

BBA (Bachelor of Business Administration)

M.G University,

Nirmala College Of Information Technology, Chalakudy, Kerala, India

54%

2008

Higher Secondary

CARMEL HIGHER SECONDARY SCHOOL, Chalakudy, Kerala, India

68%

2006

High School

CARMEL HIGHER SECONDARY SCHOOL, Chalakudy, Kerala, India

69%

Co-Curricular Activities

oCollege Magazine editor (2010-2011).

oOrganized techno-cultural fest ‘IGNIZ’ during college (2011-2012).

Strengths:

Meticulous, Motivating, Gregarious, Amiable and an eye for detail.

Personal Details:

Gender : Male

Date of Birth : 20-April-1990

Nationality : Indian

Marital Status : Married

Passport No : T6881885

Languages Known : English, Hindi, and Malayalam

Declaration:

I hereby declare that the information given above is true to the best of my knowledge.

Vinil Vincent

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