Bilingual Bahasa Malaysia

GLENN PETA CATA-AN

**** ** ***** **, *******, Makati 1207, Philippines

Mobile Number: +63-908-***-****

Email Address: adb6o9@r.postjobfree.com

SUMMARY OF SKILLS

• Multilingual in Bahasa Malaysia/Indonesia, English and Filipino in oral and written;

• 14 years in the Business Process Outsourcing industry;

• 3 years of Employee Services and Financial Services experience;

• Advanced in SAP and Microsoft Office.

• Ability to multi-task and resolve issues in a deadline driven environment, strong problem-solving and decision-making skills;

PROFESSIONAL EXPERIENCES

DOT SERVICES PHILIPPINES INC. (Business Development Manager) Makati, Philippines

Content Analyst (LIFULL Connect) July 2014 – February 2020

• Advanced web research for new online partners.

• Search Engine optimization

• Contact and maintain relationships with interested parties/clients. 24OPTION ASIA INC. Makati, Philippines

Bilingual Sales Account Manager (Malay-speaking) November 2013 – May 2013

• Contact and maintain relationships with interested parties/clients to register at 24Option.com through various channels;

• Accurately logs and monitors all activity related to user accounts in CRM;

• Responsible for the management of online affiliate programs.

• Find new websites and other online resources that are willing to feature 24Option.

• Review operational records and reports to project sales and determine profitability;

• Translating Bahasa Malaysia/Indonesia to English. AMIKAT SERVICES INC. (iFOREX) Taguig, Philippines

Bilingual Sales Consultant (Malay-speaking) November 2011 – August 2013

• Contact and maintain relationships with interested parties/clients to register at an online trading site (FOREX) through various channels;

• Proactively converts service calls into sales;

• Assist the customer through his initial activity and provide on-going support by phone and e-mail;

• Responsible for addressing queries and concerns about the trading site;

• Collect and verify customer contact information and generate new leads through referrals;

• Review operational records and reports to project sales and determine profitability;

• Monitor customer preferences to determine focus of sales efforts;

• Accurately logs and monitors all activity related to user accounts in our CRM system;

• Documents activities in daily, weekly and monthly report trackers;

• Translating Bahasa Malaysia/Indonesia to English. HEWLETT-PACKARD Makati, Philippines

Bilingual Financial Associate III (Malay-speaking) October 2008 - November 2011

• Employee Services:

o Assisting Nestlé employees and answering their HR related queries by phone and email in Malaysia, Indonesia and Oceania;

o Generating ad hoc reports in SAP;

o Completing daily, weekly, monthly and yearly reports; o Reporting to senior management/personnel when required; o Translating Bahasa Malaysia/Indonesia to English; o Travel and expense status update for employees.

• Financial Services:

o Checking purchases (supplier invoices) and refunds (credit notes) in SAP; o Translating invoices to Bahasa Malaysia/Indonesia; o Obtain invoice authorization;

o Account for the correct treatment of tax on expense invoices; o Set-up and maintain supplier accounts;

o Reconcile supplier accounts and resolve differences; o Deal with supplier account queries via telephone, email and fax and resolve queries promptly.

TELEPERFORMANCE Parañaque, Philippines

Technical Support Representative May 2008 - September 2008

• Provide over-the-phone support for customers in troubleshooting Toshiba desktops and laptops.

• Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet;

• Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services;

• Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, and more;

• Redirect problems to the appropriate department;

• Accurately process and record call transactions using a computer and designated tracking software;

• Follow up and make scheduled call backs to customers where necessary;

• Stay current with system information, changes and updates ePLDT VENTUS Taguig, Philippines

Customer Support Representative August 2006 - May 2008

• Provide post-sale support to the customers like: rebates, order status, price adjustment, returns, reship, refund, fraud, order cancellation etc.

• Answer questions about warranties or terms of sale.

• Handle product recalls.

• Refer unresolved customer grievances to designated departments for further investigation.

• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

• Inform customer of deals and promotions

EDUCATION

Mindanao State University (TCTO) Bongao, Tawi-Tawi, Philippines Bachelor of Arts in English, April 2005

ADDITIONAL SKILLS

• Advanced user of Microsoft Office, SAP, Citrix, Siebel and CRMs;

• Advanced computer troubleshooting and internet research;

• SEO, Google Analytics/Docs/Adwords/Adsense/Webmaster Tools, REFERENCES:

Daniel Schaufler

Head of the Content Department (Lifull Connect)

Email Address: adb6o9@r.postjobfree.com

Phone Number: +34-695-**-**-**

Ela Alonso

Office Manager (Dot Property Philippines)

Email Address: adb6o9@r.postjobfree.com

Phone Number: +63-916-***-****

Kerim Kiziler

Content Analyst (Lifull Connect)

Email Address: adb6o9@r.postjobfree.com

Phone Number: +63-917-***-****

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