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Customer Care Service

Location:
Tucson, AZ
Salary:
negotiable
Posted:
March 06, 2020

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Resume:

Jeremy Benavidez

**** ***** ******** ****** ** **623

520-***-****

adb6je@r.postjobfree.com

Objective:

To obtain employment in the biomedical equipment technician / logistics business with an agency/ company that promotes growth and training.

Employment History:

Avosys (Contract to the U.S. Air Force - DMAFB) – Logistics

June 25, 2019 – March 3, 2020

Working knowledge of the warehouse procedures and methods.

Working knowledge of material handling techniques of activities to receive, issue and preservation,

Knowledge of the ability to use scanners and optical readers to process equipment.

Carry the ability to read, interpret and apply the reference material such as supply regulations, manuals, catalogs, procedures, instructions, records and orders to accomplish tasks and to resolve issues.

Customer care and assistance to assist personnel to accomplish tasks.

Knowledge to operate forklift and 1.5 ton stake bed truck for the delivery of supplies, medical equipment and furniture.

Avosys (Contract to the U.S. Air Force - DMAFB) - BMET

March 12, 2018 – June 25, 2019

Communication and interaction with military personnel to achieve highest level of performance.

Responsible for over 6,600 pieces of equipment to be maintained and operational monthly.

Customer service and customer care.

Interacting and facilitating with vendors to ensure the items needed to repair equipment is on site and available.

Working on a schedule and deadline monthly to complete all necessary preventive maintenance.

Completion and documentation of all non-scheduled work orders and unscheduled maintenance.

Documentation of all work completed.

Responsible for DMAF clinic, 12th AF, Curacua and 10 rescue squadrons.

Tool accountability for all assigned tools.

Assemblage and initial testing of medical equipment to ensure that units are safe for use and within the manufacturer specifications.

Accolades received:

Coined by the Commander of U.S. Army

Letter of Appreciation U.S. Air Force

Letter of Recognition from Avosys

AZ Biomedical Services:

January 23, 2017 – November 3, 2017 – Laid off.

Customer service / customer care.

Problem solving training for working with customer issues.

Trained in dealing with high stress situations.

Responsible for all monthly preventive maintenance.

Responsible for all corrective maintenance.

Bio

June 12, 2016 – January 16, 2017 – Sierra Tucson

Residential Accountability Safety Coach (Full Time)

Accountability of all persons assigned to facility.

Accountable for all electronic devices in the unit.

Safety and security of patients, staff and facility.

January 13, 2016 – June 10, 2016 – Wal-Mart

Associate (part time)

Customer service / customer care

Stocking and inventory of products

October 24, 2015 – January 10, 2016 – Rite of Passage

Coach/ Mentor (part time)

Communication/ safety interactions with the teens, and families of teens assigned to the facility.

Focused, therapeutic interactions with developing, and implementing teens safety, and therapy plan for success upon graduation

Trained in CPR and First Aid

March 29, 2015 – October 10, 2016 – AFNI

Problem solving training for appropriate customer interactions

Stress management training for interactions with different customer calls.

Effective and appropriate interactions with co-workers, and customers for agency success

November 2, 2013 to March 29, 2015 – Rite of Passage

Coach/ Mentor

Worked as a youth counselor with at risk teens.

Trained in CPR and First Aid.

Safety and security of unit and teens assigned to care.

December 18, 2001 to October 4, 2013 – Arizona Department of Corrections

Correctional Sergeant at ADC

December 18, 2001 to February 7, 2002 – COTA (Correctional Officers Training Academy)

February 8, 2002 – April, 2011 – Assigned as a Correctional Sergeant at ASPC – Eyman (Rynning Unit, Meadows unit, SMU II and SMU I) in Florence, Arizona.

April 2011 - Oct. 2013 Tucson Complex

Accountable for all staff and inmates assigned to facility.

Managed shifts consisting of over 75 staff members.

Responsible for evaluations of staff members assigned to the facility.

Facilitated and directed movement of inmates and property throughout the state and country in a safe a timely manner.

Trained in high stress environments to de-escalate situations.

Trained in CPR and First Aid

Trained in crisis prevention / crisis management

Responsible for documentation of shift events / issues

Accolades received:

Supervisor of the Quarter, Supervisor of the Month, Certificate of Commendation.

January 25, 1998 to December 16, 2001: Home Depot

Sales Associate

Assigned to work as a representative for Customer Service.

Assigned to make and receive purchase orders for three departments.

Stocking and inventory of items assigned to area.

August 20, 1997 to January 10, 1998: Asarco Copper Company

Laborer/. Filtration Plant operator

August 4, 1994 to August 4, 1997 – United States Navy: Honorable Discharge.

August 4, 1994 to December 4, 1994: RTC Great Lakes for Basic Training and Tech School.

December 19, 1994 – Assigned to USS America (CV-66) as an ABE.

Specialized in hydraulic systems.

Specialized in pneumatic systems.

Specialized in socket welding.

Assigned to perform all PM of all Arresting Gear above and below decks.

Accommodations received:

Navy Marine Corp Achievement Medal

Expeditionary Medal.

Letter of Accommodation - Az. Dept. Of Corrections

Letter of Appreciation - U.S. Air Force

Coined from U.S. Army Commander

Training and skills;

Graduated from Brown Mackie College on March 1, 2016 with degree in Biomedical Equipment Technician.

Extern was conducted and successfully completed at Banner UMC. (date of externship was Feb 1 thru the 30th. Completed extern and mandated hours at Banner UMC under George Speelman.)

I have composed a list of equipment that I have worked on throughout my time at Arizona Biomedical Services that I will afford to potential employers.



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