Customer Service Representative
Resume:
REVIE MARCELO ESPIRITU
Email: *****.********@*****.***
Contact #: +639**-*******
OBJECTIVES:
I want to bring exceptional customer care skills pertaining to establishing rapport, maintaining a positive communication equation and putting forward focused attitude.
Also, I want to succeed in stimulating and challenging environment, building the success of the company while I experience advancement opportunities.
EDUCATIONAL ATTAINMENT:
DEE HWA LIONG COLLEGE FOUNDATION
BACHELOR OF SCIENCE IN NURSING
FROM 2004 – 2008
DON JESUS GONZALES HIGH SCHOOL
SECONDARY EDUCATION
FROM 2000 – 2004
PANDACAQUI ELEMENTARY SCHOOL
PRIMARY EDUCATION
FROM 1994 – 2000
WORK EXPERIENCE:
CUSTOMER SERVICE REPRESENTATIVE
(CAPITAL ONE BANK ACCOUNT)
FROM JULY 2008 -2010
JOB DESCRIPTION:
-Assist to answer calls and provide one -stop information to clients/customers when required.
-Provide first Level support and to make sure our clients/customers are satisfied with the service.
-Attends clients/customers inquiries with a sense of urgency.
Promoted from CUSTOMER SERVICE REPRESENTATIVE to SENIOR REPRESENTATIVE
(CAPITAL ONE BANK ACCOUNT)
FROM APRIL 2010 – JUNE 2016
JOB DESCRIPTION:
-Answer and manage calls, general inquiries with high service quality and operational standards.
-Handles feedbacks from our clients/customers resolving service-related incidents.
-Liaise with other departments on the Call Center Services and procedures and work with high service level.
-Maintains customer records by updating account information.
-Expediting correction or adjustments, following up to ensure resolution.
-Maintains financial accounts by processing customer adjustments.
-Recommends potential products or services to management by collecting customer information and analyzing customer needs.
-Contribute to team effort by accomplishing related results as needed.
LEAD GENERATION / QUALITY ANALYST (HOMEBASED)
(DEMAND SCIENCE COMPANY)
FROM AUGUST 2016 – JANUARY 2020
JOB DESCRIPTION:
-Outbound Call
-Calling list of prospects to send them white papers
-Need to discuss to prospects how it will benefit their company
-Sending leads to client success to validate
-As QA we listen to calls to make sure all sent leads are qualified or not.
-We make sure all sent leads are reviewed to make sure we don’t violate any rules.
-Giving prior advise if there are some changes with our campaigns.
-Giving prior notification what campaign assign to each agent.
-Sending qualified leads to CLIENT SUCCESS for approval.
REFERENCE:
Angelica De Jesus
Operation’s Manager
Capital One Bank
Reymart Austero
Director
Demand Science
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