Kevin Gillespie

Baltimore, MD *****

Cell: 443-***-****

E-Mail: adb6h5@r.postjobfree.com

Summary

Hardworking [Job Title] with proven relationship-building and time management abilities in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable customer service skills. Strive to meet every patron need, drive satisfaction and promote long-term loyalty.

Skills

Prompt table clearance

High-volume dining

Check payment processing

Menu knowledge

Experience

October 2019 to December 2019

Hilton Baltimore, MD

Bellman

Transferred suitcases, bags, and other items from cars, limos and other vehicles and main lobby to and from guest rooms.

Greeted visitors pleasantly upon arrival at hotel and offered immediate assistance.

Escorted travelers to and from guest rooms and assisted with luggage.

Discussed guest issues with front desk manager to devise speedy resolutions.

Offered guests details regarding hotel's amenities, local arts, and culture, nightlife, dining options, attractions and museums.

Immediately responded to guest concerns and requests and quickly handled all issues.

Managed transportation arrangements to and from airport, train station and local events for visitors.

March 2019 to October 2019

Sheraton Hotel Towson Towson, MD

Server

Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.

Operated POS terminals to input orders, split bills and calculate totals.

Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.

Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.

Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.

Promoted desserts, appetizers and specialty drinks.

Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.

Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.

Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.

Checked patrons' identification to ensure minimum age requirements for consumption of alcoholic beverages.

Upsold customers and optimized table-turns, outperforming wait staff average sales by up to [Number]%.

Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.

Recorded orders and partnered with team members to efficiently serve food and beverages.

September 2018 to January 2019

Allied Universal Security Services Baltimore I, Maryland

Security Officer

Checked and secured [Number] building entrances over [Frequency].

Provided security presence for over [Number] [Type] and [Type] events with [Number] attendees.

Monitored [Number] security cameras and fire, building and alarm systems.

Patrolled [Type] and [Type] areas every [Timeframe] to protect facilities and travelers.

Challenged suspicious individuals accessing restricted areas to prevent unauthorized entry.

Checked passes and credentials of persons seeking to enter property and issued passes for guests.

Quickly and accurately reported all security incidents, accidents and medical emergencies to law enforcement.

Patrolled industrial and commercial premises to prevent and detect signs of intrusion and secure doors, windows and gates.

Documented all security-related situations, including [Type] and [Type] in in-depth reports for submission to [Job title].

Responded to emergency situations, typically within [Number] [Timeframe] to minimize risk and injury.

Oversaw premises to identify safety risks and ensure employee and visitor safety.

Enforced security regulations and calmly and promptly escorted non-compliant individuals to [Type] areas for processing.

Surveilled [Type] and [Type] areas within facility to identify suspicious behavior.

Monitored and secured [Number] building entrances.

August 2018 to January 2019

John Hopkins University Baltimore, MD

Server

Education and Training

Camden High School Camden, NJ

GED

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