Sales Manager

RAJESHWARI RAJU

Phone:530-***-**** Email:adb6gi@r.postjobfree.com

SUMMARY

Experienced sales and marketing professional with 7.5 years of a demonstrated history working in the telecom and internet industry. Proven ability to identify business needs and develop valuable solutions to drive accuracy and process efficiency. Highly enthusiastic, passionate and motivated team player with exceptional leadership and interpersonal skills. Self starter and open minded individual, eager to learn new concepts and experiences in analytics, sales and business operations. SKILLS

Goal Crusher and growth strategist

Business Development

Data Analysis

Negotiation Skills

People Management

Creative problem solving

Sales planning and analysis

Passionate team builder

Customer Relationship Management

Tableau

SQL

Pragmatic and results orientated

WORK EXPERIENCE

ADCC ACADEMY,MEGHE GROUP,Nagpur,Maharashtra (client of Indiamart) October2018 - Jan 2019

Business Development Manager and Trainer(B2B)

Responsible for corporate training, revenue generation, competitor analysis, client retention and business development for vidarbha region.

Key responsibilities:

Designed virtual training simulations to provide hands-on practice with in-house teams.

Developed fun, interactive creative thinking program to improve sales and retention.

Hired, coached, motivated and mentored new hires in sales, marketing and customer services.

Conducted classroom, virtual, and field training for internal and external partners and distributors to enhance sales opportunities, increasing turnover by 30% and immediately increasing sales associate productivity.

Conducted needs analysis for pre-training to determine development gaps among managers.

Lead cutting-edge sales, service, and operational programs that generated revenue growth and elevated brand recognition for existing clients.

Develop and coordinate programs/projects.

Identify new prospecting sources and strategies to develop sales opportunities in the corporate vertical market.

Sourcing, negotiating and contracting alliance partnerships.

Conducted campus to corporate trainings for medical colleges, engineering colleges and dental colleges.

Conducted corporate trainings for government employees of electricity and railway department.

Lead a team of trainers and align them for different training sessions.

Planning and implementing new ideas for new client acquisition and existing client retention.

Conducted sales training for Indiamart intermesh ltd on monthly basis. INDIAMART INTERMESH LTD, Nagpur, Maharashtra January 2018 – Oct 2018 Manager (Client Acquisition)

Responsible for new client acquisition and for delivering client focused solutions based on customer needs. Also in charge of maintaining a strong sales pipeline through effective relationship building, Account management and lead generation through teams. Detail-oriented manager who can turn strategies into well-executed tactics, manage multiple work streams, and create processes that span internal and agency partners.

Key responsibilities:

Analyzing sales figures and forecasting future sales volumes weekly/monthly/quarterly.

Allocating weekly/monthly targets to team members based on their aging and capabilities.

Built customer acquisition strategy that generated consistent monthly growth by 15%.

Involved in the recruitment and selection process for the branch.

Planning and developing bespoke sales strategies.

Training and development of new joiners in team.

Utilizing marketing resources to drive account retention and growth.

Developing new business opportunities and acquiring new clients.

Providing technical customer support as necessary.

Full interface with BD Manager(s), Project/Country Director’s & others to develop an accurate insight into the Client hot- buttons & drivers etc. (including competitor analysis) to ensure we deliver a ‘focused/tailored’ Proposition.

Manage employee relations issues which includes conflict resolution, initial performance concerns and potential harassment complaints.

Contract Negotiation.

Manage costs and ROI to maintain profits at par.

Providing creative solutions to achieve sales targets and retention plans for existing clientele.

Conducting regular business reviews with customers and suppliers.

Managing and motivating staff to increase sales and ensure business efficiency.

Managing cross-functional support to drive profitable growth and client satisfaction.

Conducted thought leadership sessions to keep my team motivated and aligned to company goals.

Daily basis team review on client updates and day to day activities.

Organizing contests on branch level for driving sales.

Weekly Team review and target allocation.

BHARTI AIRTEL LTD,Pune,Maharashtra Dec 2014 – May 2017 Manager(Retail)

Responsible for entire in-store operations of 3 company owned Airtel stores, Business development, Delivering client focused solutions, Store audits, customer retention, employee retention, training and development, Store visits and internal audits.

Lead Airtel Own Retail national project where I handled the end to end process of COCO store's rollout for Maharashtra. Responsibilities included from making the store live and handling/increasing the sales & revenue from the launched stores to auto mode store functioning, audits, staff allocation, customer retention and acquisition. This profile has taken my retail experience to a new high with exposure to multi level, cross functional team interactions. Key responsibilities:

Manage store operations by ensuring exceptional performance and excellent customer services.

Managing stock levels and making key decisions about stock control to ensure 0% escalations.

Determined reasons for drop in sales through successfully analyzing consumer and competitor analysis.

Develop in-store visibility plans in coordination with local distributors and follow-up to achieve timely & effective implementation.

Managing purchase and Vendor Management.

Weekly store audits to ensure smooth in-store functioning.

Conduct weekly huddle and target allocation to team members.

Increased store walk-in and sales through in-store activities by 25% for 3 consecutive quarters.

Analyzing sales figures and forecasting future sales.

Analyzing and interpreting market trends to facilitate planning.

Led In-store innovative marketing campaigns in 5 top markets resulting in 60% lower cost per acquisition.

Pivotal in recognition of Bharti Airtel as the ‘Best Retail Manager' at the Bharti regional Telecom Award, 2016.

Consistently rated highest in the division by all customers on Customer Satisfaction (C-SAT) survey.

Employee optimization.

Propelled multiple stores to #1 in sales and customer satisfaction district-wide with 30% increase in margins.

Execute marketing activities to drive sales through stores.

Corporate tie-ups and lead closure.

Sales coordination with cross-functional teams.

Implementing timely schemes and activities to increase In-store walk-in.

Generating new and repeat business from the HNI clientele.

Served as a liaison with clients regarding new product launches and advertising opportunities while ensuring that clients are satisfied with their ROI.

Managed operations within the sales team, aligning workflow among team members to execute complex initiatives and ensure accountability to team goals.

Coached and developed interns for retail management team. LOGITIA SOLUTIONS PVT LTD, Mumbai, Maharashtra, India Jan 2011 - June 2013 BUSINESS DEVELOPMENT MANAGER

Responsible for account development, assessing client needs, and identifying solutions. Key responsibilities:

● Develop business and create new client relationships in the corporate IT sector.

● Counsel and consult with client organization on current market trends and progress on projects.

● Identifying new markets trends, gaps and opportunities.

● Competitor analysis.

● Understand Client requirements and technical specifications to offer the best solution.

● Conducting weekly & Quarterly Reviews of Team & Self Performance.

● Preparing Sales reports, Activity reports and Revenue forecast.

● Collaborate with cross-functional teams to improve customer service experience.

● Vendor / Client Relationship Management.

● Executed well-designed integrated B2B marketing strategies. Summer Internship

Bharti Airtel Ltd,Pune, India

Project Description

Serve to sell model of retail, Designed a more efficient and cost-effective distributor inventory management system. Objective:

● To learn retail sales practices.

● Audit Airtel retail stores in Nagpur region.

● End to end lead closure of HNI clients(B2B,B2C).

● Increasing sales through low walk-in stores.

Learnings:

● Identifying target customers.

● Developing in-store visibility and merchandising.

● Customer service operation.

● Optimum utilization of resources.

● Time management.

AWARDS and Recognition

● Awarded as best manager (client acquisition) for M&G region in 2018

● Accredited with Director’s Special award in 2016 at the telecom summit.

● Have been awarded as best Retail manager for consecutive two quarters.

● Have won Sultan contest held in Quarter 3 & 4 2017 for maximum Revenue generation through Airtel stores.

● Have conducted multiple successful college campaigns and activities for incremental sales growth.

● Have been a member of drafting committee for 4th Bhartiya Chatriya Sansad in 2014 conducted in MIT.

● Have volunteered in CII-TELETECH, flagship event of MITSOT.

● Have led the corporate team to get sponsorships for TELECOM SUMMIT 2013 conducted by MITSOT

● Was associated with a tutorial center Yavalkar’s in Nagpur as a trainer.

● Represented MITSOT,PUNE in ROBOCON 2014.

EDUCATION

PGDM+MBA in Marketing Management from MIT School of Telecom Management (MITSOT) Pune, Maharashtra. 2013-2015

BCA (computer Science) from. SAINT FRANCIS COLLEGE, Nagpur. 2009-2012

HSC (Science) from, SAINT FRANCIS COLLEGE, Nagpur. 2007-2009

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