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Customer Service Quality

Location:
Cadet, MO, 63630
Posted:
March 06, 2020

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Resume:

Joseph Pickett

Cadet, MO *****

adb6f9@r.postjobfree.com

Work Experience

Marketing Representative

Kindred at Home - Farmington, MO

Present

Find and maintain referral resources for clients to help independence in the home. Director of Materials Management

Washington County Memorial Hospital - Potosi, MO

2009-08 - 2018-06

Coordinate purchasing, stocking, and replenishment within the financial constraints of the budget with an aim to procure the best prices while maintaining or improving the quality of items used keeping quality patient care at the forefront.

Maintains the hospital inventory of supplies and equipment including setting and monitoring stocking levels and reorder and replenishment functions.

Receives materials and equipment; inspects, accepts or holds for disposition goods delivered. Designs, implements, manages and monitors procurement reporting systems to meet company requirements.

Maintain appropriate documentation for all transactions; coordinates periodic inventories and ensures accuracy of inventory reports.

Coordinate and maintain the facility purchase order system. Maintain facility item master in coordination with the Technology Services Department on an ongoing basis.

Monitor system processes to ensure accurate supplies and instruments for all Operating Room cases. Initiate action to correct problems and to facilitate delivery of services to the surgical areas. Act as a resource to staff and physicians regarding supply issues; facilitates positive communication and assessment and resolution of issues with those involved. Develop a system to evaluate vendor quotations that utilizes appropriate negotiation and purchasing techniques to ensure quality, price, delivery, and service. Recruits and maintains suppliers that provide high quality products and services at a better price while maintaining the highest code of ethics and conduct. Serves as the hospital’s main liaison with the Group Purchasing Organization (GPO) Works collaboratively with materials management leaders from other Novation/VHA consulting business units to identify opportunities related to product consolidation and price optimization Business Development Specialist

Education

Associate in Electrical mechanic

Vatterott college - Sunset Hills, MO

2002-08 - 2004-09

Associate

Skills

Customer Service, Marketing, Microsoft Office, Outlook, Sales, Word, training, Business Development



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