Patrick Barnett

IT Support Services Technician

Biloxi, MS 39531

adb6cs@r.postjobfree.com

972-***-****

I am an IT Support Services Technician, possessing the needed skills and abilities to operate, manage and maintain Desktop\Laptop and Network Infrastructure equipment, along with providing Project

Management support.

Willing to relocate: Southeast Region USA

Authorized to work in the US for any employer

Work Experience

IT Infrastructure Analyst

Plano Synergy Holdings - Grand Prairie, TX

October 2015 to Present

Manages and supports all computer equipment from servers to desktops, hardware and software

installations, imaging, and upgrades. Responsible for 3rd Party\Vendor coordination of projects, and

support services. Provide onsite or remote support for company locations which include Texas, Illinois,

Ohio, Arkansas, Louisiana, and Florida.

IT Field Services Manager

Capital One NA

2005 to 2015

Coordinated the overall management and daily reporting of Capital One's Field Services Technicians in

Texas and Louisiana.

• Manage a support team which supported all computer equipment from servers to desktops, hardware

and software installations and upgrades.

• The servicing of branches in a 24\7 operation which helped to minimize the downtime of banking

locations, resulting in a low impact to all customers.

• Manage enterprise wide system upgrades, i.e. Win95, XP, and Win7 etc.

• Triaged service queues to ensure the proper "Service Level Agreements" were being met by every

technician.

IT Field Services Lead Technician

Capital One NA

2001 to 2005

As a Lead technician I created and produced improvement plans and procedures for the other techs to

use in the performance of their jobs.

• The procedures enhanced the efficiency and ticket closure rates significantly.

• Used applications such as Active Directory, Wire Shark, Log Me In, ProComm Plus, RDP, MSTSC, and

many others in support of my daily duties to help resolve incidents.

• Other responsibilities included interviewing, training, and scheduling technicians for work order, and

ticket assignments.

• Dispatched technicians to remote locations, and worked as a senior technical advisor via telephone.

IT Field Services Technician

Capital One NA

1998 to 2001

As a technician I was responsible for supporting internal Capital One associates by resolving open incidents

via telephone, or in person when a desk side dispatch was deemed necessary.

• Key player in the upgrading of over 10,000 pc from Windows 95 to 98.

• Trained the associates with their newly acquired equipment on hardware and software procedures

and problems.

• Performed troubleshooting on both hardware and software issues to resolve incidents assigned to our

queue, (IT Service Technicians)

IT Help Desk Analyst

Capital One NA

1996 to 1998

Resolution and documentation of incident requests called in by the Capital One's internal customers.

• Resolved issues via telephone, or if necessary escalated the incident to the Field Services queue for

resolution by the Field Services team.

• Logged and resolved over 50 calls per eight hour shift. A minimum of six hours and 30 minutes per

shift where required as "on the phone support" for incoming calls.

• Collaborated with management surrounding any major outages that would affect customer services at

any banking branch or back office location.

Education

Associate of Science

Community College of the Air Force - Maxwell-Gunter AFB, AL

Skills

Network Infrastructure and Help Desk Analyst, Project Management, Imaging Technician, Field, Deskside,

and Remote Support Technician, Asset Management, MS Office Suite, Active Directory

Links

https://www.linkedin.com/in/bnett63

Military Service

Branch: US Airforce

Service Country: United States

Rank: E-5

Served 11+ years

Commendations: Commendations medals awarded for service at Keesler AFB, MS, and the Pentagon,

Washington, DC. Achievement medals received for Columbus AFB, MS, and Hickam AFB, HI.

Certifications/Licenses

CompTIA A+

CompTIA Network+

MAC Integration Basics 10.10

Certified Associate in Project Management (CAPM)

Coordinate internal resources and third parties/vendors for the flawless execution of projects, with the

responsibility of ensuring projects come on time, under budget, and within scope.

Additional Information

Technical Expertise

Software/Network Protocols

MS Office, Office365, MS TCP/IP/DHCP/WINS, ProComm Plus,

Windows 95\NT\98\XP\7\10, MS Remote Assist, Log Me In, Fonality, Ring Central, SmartImager, TeamViewer,

McAfee Virus Scan, Active Directory, VPN, ADAXES. Solarwinds

Ghost, RDP, MSTSC, SCCM

Hardware

Network Equipment: Cisco Switches, Routers, Phones, etc.

A/V Equipment: (Crestron)

Servers: HP DL 360 series

Out of Band Devices: Baytec, Lantronix

Printers: HP, Xerox, Canon, Oc'e, Konica Minolta, Brother

Laptops: Dells, HPs, Lenovo

Desktops: HPs, Dells, Lenovo

Misc.: VAX, Honeywell, IBM, iMac, MacBooks,

Education\Professional Development and Military Training

Contact this candidate