Manager English Teacher

Technical Professional in Hotel and Restaurant management, with experience in the hotel business and as an English teacher. High standards and adaptability to change. Bilingual and knowledge of hotel programs and Office XP.

EDUCATION

Oct 2018 – July 2019 INSA BUSINESS AND MARKETING SCHOOL (BARCELONA – SPAIN) Master in Revenue Management

July 2009 - July 2012 SAN IGNACIO DE LOYOLA INSTITUTE - ISIL (LIMA – PERU) Technical in Hotel and Restaurants Administration

(First Place- Academic Excellence Awarded)

WORK EXPERIENCE

LATAM AIRLINES

Sales Executive (Feb 2020 - Currently)

• Attend and advise clients in a personalized way.

• Inform, quote and offer the company's services, as well as the different flight possibilities, complementary services and payment methods.

• Sale flight tickets to national, regional and international destinations.

• Sale baggage, flight seats among other emds for the company. INTERCONTINENTAL HOTELS GROUP – HOLIDAY INN LIMA MIRAFLORES Front Desk Agent (Nov 2019 – Feb 2020)

Check ins and check outs of guests, walk ins, using Opera system.

Assist the guest in anything they need.

Closure of billing according the shift.

Receive pone calls for future reservations.

Enroll guests into the IHG Rewards Club program. ALMANAC BARCELONA HOTEL - Spain (Nov 2018 – Oct 2019) Front Desk Host and Concierge Trainee

Carry out in a qualified way, with initiative and responsibility the reception of the clients and all the tasks related to it.

Execute customer service tasks at the reception. María Victoria Valiente Linares

Technical Professional in Hotel and Restaurant Management Mobile phone: (51-941-******

E - mail: adb6ck@r.postjobfree.com

Carry out the procedures related to the occupation and sale of the rooms (Reservations, Check In and Check Out).

Carry out tasks related to billing and collection, as well as foreign currency exchange.

Receive, process and direct customer complaints using the SEDAS approach. Concierge:

Carry out, in a qualified way, with initiative, autonomy and responsibility of the assistance, information to the clients and of the corresponding administrative works.

Assist the client in the concierge services.

Inform clients about hotel services.

Execute the customer service tasks in the services requested. CAMALOON BARCELONA (Apr 2019 – Oct 2019)

Data & Product / Customer Spport

Responsible for generating leads and sales from new and existing accounts.

Product cross-selling

Responsible for the communication with prospective clients and building customer loyalty.

Effective in- and outbound call handling to build up a healthy pipeline and deliver consistent results

Processing customer orders and maintaining these orders

Answering customer queries and complaints via email, chat and/or telephone

Working with management team, assisting them with potential products and services that could be added

Accomplishing results on your own and with your team INTERCONTINENTAL HOTELS GROUP (HOLIDAY INN LIMA AIRPORT – CROWNE PLAZA LIMA HOTEL)

Reservations Coordinator (Dec 2017 – Oct 2018)

• Enter and confirm corporate reserves (requested by national companies and international) and group at the Corwne Plaza Lima Hotel and Holiday Inn Lima Airport.

• Make reservations for individuals (package requests, promotions, among others) by email and also handle reservations by phone.

• Provide information by telephone about the availability of the hotels as well as the description of these to boost sales.

• Prepare reservations made yesterday report for the Revenue Manager.

• Prepare cancellations report, guest in house reports, history and forecast among other reports.

• Obtain reports from the Opera system (history & forecast, reservations details, cancellations among others) and deliver them to the Reservations and Revenue Manager.

• Follow up on reserve payments, coordinate with billing areas, credits.

• Coordination with Events department for accommodation reservations + events (groups), also coordinate transportation.

COUNTRY CLUB LIMA HOTEL – LOS PORTALES HOTELS

Group Sales and Reservation Assistant (Feb 2017 – Dec 2017)

• Receive and process reservations requests from corporate companies (groups) for all the hotelels.

• Elaborate and update group chart.

• Sending quotations and monitoring them to national and international companies international to finalize sales.

• Attend clients who visit the hotel, make sites, provide hotel information and facilities.

• Registration of RFPs in Lyon and Cvent pages (accommodation quotes for groups including VIP passengers as ambassadors, chancellors, ministers, among others).

• Coordination with Events for accommodation quotes + events.

• Coordination with the reception managers of the Los Portales hotels. Review and coordination of group requirements and rooming list dispatch.

• Reply to all emails from potential clients.

Reservations assistant (Feb 2016 – Feb 2017)

• Receiving and processing reservations for all hotels in the chain.

• Development and updating groups box.

• Coordination with other departments in Los Portales Hotels.

• Review, coordinate requirements and send groups rooming list.

• Email guests, send confirmation letters, modify or cancel bookings in the system.

• Coordinate with the sales department – corporate agreements and rates.

• Enter corporate reservations - Opera system.

• Attend reservations inquiries by telephone, email or face to face. VIAJES PACIFICO- GRAYLINE PERU E-Commerce Junior Account Executive

(Nov 2015 – Feb 2016)

• Manage reservations through OTAs (Online Travel Agencies such as Viator, Expedia, Off etc.).

• Receive all customer requirements concerning flights and tourist programs, contacting them by phone to communicate any change in their reservations.

• Coordinate with the customer, informing about the status of their requirements, availability and additional information requested by e-mail or phone.

• Receive calls from customers (foreign) who ask for any additional information regarding tours that are offered on the websites.

• Check the tour program by checking with the customers and reconfirming their requests prior arrival date.

• Maintain complete and organized all the documents, to be found easily. COUNTRY CLUB HOTEL – LOS PORTALES HOTELS

Groups Sales Assistant - Trainee (Oct 2014 - Mar 2015)

• Coordinate all the functions with the Group Sales Manager.

• Make contact with embassies, ministries, making all the coordination to assist VIP people during their stay in the hotel.

• Generate quotations, confirmations of events, reservations, among other activities.

• Generate group sales reports for accommodation.

• Update the group charts.

• Coordinate with different areas such as front desk, events, food and beverage and others in order to offer additional services according to customers’ requests.

• Monitor and coordinate the sale with the billing department concerning the type of payment.

• Provide information on availability of hotel rooms – Country Club Lima Hotel, Los Portales Hotels

(Piura, Chiclayo, Tarma and Cusco) and Arennas Hotel in Mancora. MIRAFLORES PARK HOTEL - BELMOND

Reservations Coordinator (Dec 2013 - Feb 2014)

• Receive, create and / or modify confirmation of bookings requested by travel agencies in Lima and Cusco (maximum response time - 24 hours).

• Login reservations requirements of agencies, tour operators, corporate or direct (Opera System).

• Get from the system rooming lists for groups.

• Coordinate with different areas concerning additional services required by the guests.

• Validate payments made by travel agencies with the billing department (located in Cusco).

• Check the deadline in the reservations for their cancellation in the system. Reservations trainee (Jul 2013 - Nov 2013)

• Provide availability of housing of the different properties of the collection Belmond to foreign and national customers.

• Answering phone calls from guests, travel agents and individuals; providing information services offered in the hotels and answer questions from prospective customers.

• Translate reservations from Fidelio to Opera system.

• Make reports according to General Manager request.

• Perform purchase requests and orders for delivery of materials required for the area in the O7 system.

• Assist in the review of paying commissions of extranets (Booking, Expedia etc.). BRITANICO

English Teacher (Jan 2009 - Jun 2009)

• Teaching English language levels:

Pre Kids (3-5 years old)

Kids (6-10 years old)

Juniors (11- 15 years old)

Basic

ADDITIONAL TRAINING

Languages: BRITANICO INSTITUTE

Bilingual

First Certificate in English – Cambridge University - Grade B2 English Language Teaching – English Teacher Certificate Hotel Software: Opera & Fidelio

Microsoft Office XP: ABACO INSTITUTE

Power Point, Word, Excel, Outlook, internet.

OTHER INFORMATION

Birthday : 15/05/1989

Status : Single

Address : Lima, Peru

REFERENCES

Michael Cleaver

Almanac Barcelona Hotel – Spain (Rooms Division Manager) Phone : +34-930-**-**-**

Jose Polo

IHG Hotels Peru (Crowne Plaza Lima y Holiday Inn Lima Airport) Reservations and Revenue Manager

Phone: +51-943******

Josselyn Cresto

Belmond Hotels Peru

Reservations Manager

Phone: +511-***-****

Contact this candidate