IT Manager Desktop Support

R a o u l K r a k o w s k i 510-***-**** (cell) • adb6cf@r.postjobfree.com

**** **** ******, **.*** • Emeryville CA 94608

Technical Proficiencies

Microsoft Certified Professional (MCP) Certification

Hardware/Infrastructure: Familiar knowledge of TCP/IP, DNS, DHCP and core networking protocols, Dell, HP, Lenovo servers/computers; extensive experience with managed switches, routers, firewalls, tape/disk storage, KVM, APC, NAS and Mitel, ShoreTel & Avaya VOIP phone systems

Software/OS: Windows Server 2000-2016, Windows 7-10, Active Directory, MS Exchange 5.5-2007, IIS, Blackberry Server, Microsoft SharePoint Server and VMware ESXi Server; intermediate knowledge of Linux, FreeBSD, Solaris & Mac OS; support multiple database platforms including SQL 2000/2005/2012 and MySQL; scope of experience with Sybase and Oracle administration; firewalls: Cisco, SonicWall, WatchGuard, NetScreen etc.; deployed and managed backup systems using NetBackup and Backup Exec products; worked with Foglight Server, Big Brother, Kaseya, MRTG and Zabbix monitoring software; software: GSuite, Office365, AWS, MS Office, Visio, Adobe CS suite, Symantec Ghost. Webmaster, SEO/SEM expert, Google Apps, Joomla, WordPress, Magento, Blogger, Tumblr, Facebook, Twitter, YouTube, Vimeo and many others; expert in podcasting, video and internet radio streaming technologies: Spacial Audio, Windows Media, Icecast, and SHOUTcast Dublin Toyota, Hyundai, VW, Nissan, FIAT - Dublin, CA 05/2010 – 01/2020 Automobile dealerships offering new/used inventory, servicing and repairs IT Manager

Reporting directly to CFO, responsible for managing all dealership office equipment and server rooms including: 5 SonicWall firewalls, Comcast Business Fiber, Avaya server and phone system, NAS server; maintaining server connecting 3rd party vendors / demonstrated ability to successfully multi-task in a high-stress/high-volume environment with accuracy on a daily basis

Support dealer software systems, including: Reynolds & Reynolds DMS, MPI, BG, SnapOn, additional system names upon request; 300+ Windows-based PCs, 75 printers,12+ Windows and Linux servers

Manage SQL 2012, DocuWare, VMware ESXi servers and NAS appliances

Maintain strong vendor relationships in turn obtaining best new & refurbished equipment and pricing Tracy Toyota – Tracy, CA / Medford Mercedes – Medford, OR 02/2008 – 04/2010 Automobile dealerships offering new/used inventory, servicing and repairs IT Manager

Responsible for managing dealerships Exchange 2003 server and VOIP ShoreTel phone systems; all Tracy Toyota equipment/server rooms including: SonicWall 3060 Firewall, SonicWall Spam Appliance, Cisco 1700 routers, Cisco POE switches, ShoreTel server, Proxy server, and multiple modems / consistently meeting and exceeding account expectations

Maintained dealer software systems, including: KBB, CDM Data, KarPower, Reynolds & Reynolds ERA, EDM and Contact Management

Responsible for all maintenance, upgrades, and replacements for 80+ Windows-based desktop PCs Network Savants – Las Vegas, NV 08/2006 - Present

Offering affordable contract maintenance, services, and support for small to large businesses Network/Systems Administrator (contracted)

Provide support/services for small to large businesses – clients include: Kaiser Permanente, Fault Line Plumbing, Winn Kia, Stoneridge Motors, Oakland VW, Sandel Medical, Deadrich Realty, Oaklund & Oaklund Law Firm, additional names upon request / repeatedly demonstrating ability to address client requests and resolve issues

Roles include Desktop Support, Network/Systems Administration, Exchange Administration, Network Operations Center (NOC) Engineer, Search Engine Optimization (SEO) Specialist and Web Designer

Services include providing 24/7/365 server outages/issues support, including occasional midnight trips to datacenter; installation, monitoring, upgrades, backups, hardware/OS/application migrations, software, and application troubleshooting

MeeVee.com - Burlingame, CA 05/2005 - 06/2006

Providing personalized TV and movie guides based on the user's favorite actors or genres Systems Administrator

Collaborated with IT staff of 45 users, programmers, and contractors hosting in-house development servers and two offsite data centers for all production servers / repeatedly exhibiting the ability to work well with team members while working toward a common objective

Worked daily with programmers resetting IIS servers due to bad code taking development sites offline; performed IIS resets on production servers with ability to quickly determine and resolve issues

Set up new Netscreen firewall with two VPN tunnels to offsite datacenters

Deployed NetBackup server and clients on all in-house development servers Size Technologies, San Francisco, CA 06/2003 - 04/2005 A developer of open system solutions offering licensed transaction marketing Systems Administrator - permanently on-call 24/7/365

Working directly under Chief Technology Officer (CTO), managed all in-house servers for both employer and clients in San Francisco, CA and Dallas, TX data centers with network of F5 load balancers, Cisco switches and routers, Dell blade servers and first release of 64 bit Itanium running first Windows 2000 64bit operating system - recognized ability to complete tasks in a time efficient manner

Assisted CTO with purchasing new equipment both datacenters and also home office equipment Cardima, Inc. – Fremont, CA (now closed) 10/2001- 04/2003 A medical device company, engaged in the design, development, manufacture, and marketing of products for the diagnosis and treatment of cardiac arrhythmias

IT Manager

Project lead of 4-member team executing overhaul of all company (approx. 200 employees) networks demonstrating ability to utilize expertise and leadership skills to convey objectives and accomplish set goals

Working within company budget installed Dell servers, NAS & DLT storage unit with Veritas NetBackup to replace a Novell 5.0 network with Active Directory 2000 network; performed an Exchange 2000 migration from 5.5.; upgraded existing Sybase and Oracle databases to current Windows 2000 servers and re-installed existing Cisco Pix 515e firewall configuration from ground-up to allow for VPN and remote dial-up access; upgraded all office and offsite computers to Windows XP Professional

Maintained data security and HIPAA compliance for publically traded healthcare company Competencies/Transferable Skills

Highly accomplished, qualified Information Technology Professional with diverse cross-industry and technological environment experience, a proven track record effectively guiding IT operations and business development efforts, in turn delivering extraordinary bottom-line contributions

Highly organized and detail-oriented; demonstrated ability to successfully multi-task in a high-stress environment with accuracy on a daily basis

Advanced analytical, complex, and creative problem solving solutions with ability to develop, manage and maintain workflow and operational procedures and systems

Initiating, planning, executing, management and completion of small to large projects

Effective negotiator with ability to maintain and achieve optimal vendor and client relations

Excellent management, interpersonal and communications skills

Intelligent and trusted decision-maker, respected and insightful team player recognized as a valued contributor and member of the team, one known for tenacity, enthusiasm, and dedication

10+ years’ experience in wealth management, institutional brokerage and stocks, municipal bonds, options trading / Series 7, 24, 63, 65 held and CA Real Estate & Insurance licenses until year 2000

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