Operations Analyst

SUMMARY

Partner Management Lead with *+ years of experience in vendor management, customer support, new product development and quality control documentations across E-commerce and Automobile domains. Managed projects to increase merchant satisfaction rate by 12% through process improvements. Took up leadership initiatives in business impact that enabled cost savings of $15,000 in Q4-2017 and Q1-2018. Looking to leverage by experience and knowledge into a role as a Product Analyst. KEY SKILLS

Adaptability Problem Solving Collaboration Time Management Leadership Ownership TOOLS KNOWLEDGE

Salesforce Zendesk JIRA Confluence UXpressia Whimsical Marvel App Google Analytics Solidworks Catia Auto CAD

PROFESSIONAL EXPERIENCE

PhonePe Private Limited -

Operations Analyst - PhonePe Ads

GROUPON -

Lead - Merchant Operations

Raja M

+91-979******* ***********@*****.*** Chennai, Tamil Nadu https://www.linkedin.com/in/raja-meyyappan-37181b118/ Bengaluru May '24 Present

Set the standards to ensure the ads comply with industry standards and guidelines, as well as with the company’s policies and procedures.

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Responsible for setting up and launching online advertising campaigns across the PhonePe Consumer, Business and Indus OS platform

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Monitor Ad Trafficking and performance of advertising campaigns in real-time based on analyzing metrics

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• Troubleshoot any technical issues that arise during the campaign lifecycle Generate regular reports on campaign performance, providing insights and recommendations for future optimization

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CHENNAI Aug '19 Apr '24

Regulated the process flow resulting in an increase Merchant satisfaction rate (e(MSAT) by 12% through process improvements

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• Coached a team of 15 members as part of the integration project for a smooth transition

• Monitored a team of new hires to reduce the markdowns during QA audits by 21%

• Ensured to maintain QA audit scores based on End-user, Business and Compliance aspects

• Pioneered a pilot project on phone support to achieve a resolution rate of 90%

• Streamlined the process of self service campaign set up collaborating with development team AMAZON -

Quality Expert

JAAS ENGINEERING -

Engineer – Product Development & Quality Control

LEKHA PRESSTOOLS AND COMPONENTS -

Junior Engineer – Production and Final Inspection Quality EDUCATION

SOUTHERN ACADEMY OF MARITIME

STUDIES COLLEGE OF ENGINEERING AND

TECHNOLOGY

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Bachelors In Mechanical Engineering

CERTIFICATIONS

PROJECTS

CHENNAI Oct '17 May '18

Formulated a procedure to project our outcome as downstream savings around $15,000 in Q4-2017 and Q1-2018.

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• Awarded “Extra mile” and “Customer Delight” awards working with stakeholders and program team Drafted Work flow and SOP from the initial audit stage until upstream fixes and published Weekly Reports, Score Cards

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CHENNAI Feb '15 Aug '17

• Initiated “Zero Defect Program” for effective monitoring and improving work standards Contributed in “Home Doctor Program” partnering with Samsung towards vendor improvement in reducing in-house wastage by 7%

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CHENNAI Mar '14 Jan '15

• Collaborated with clients on reduction in part detect rate by 75% during assembly

• Validated customer design and documents through CAD ensuring zero tolerance CHENNAI Jul '09 May '13

Product Management Certification Program - Duke Corporate Education – Partnered with UPGRAD 2022

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• Lean and Six Sigma Yellow Belt - Anexas Europe - 2022

• Professional Certification In Product Design - CADD Center Training Services - 2016 Worked on a case study to create an app for a Food tech start-up by conducting a competitive analysis, user research and business canvas model.

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A user persona created through the insights gathered from user interviews to create a MVP (Minimum Viable Product).

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3. Created a wireframe of the product app which was later developed into a prototype.

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