Learning and Development Professional
Resume:
Raymond Cotter
Learning & Development Professional
Contact
Pittsburgh, PA
***********@*****.***
Industries
Financial Services
Tourism
Travel Retail
Hospitality
Construction
Key Skills
Performance Management
Employee Engagement Surveys
Learning Management Systems
Content Design
Training Delivery
Master Trainer
Trainer-the-Trainer
Succession Planning
Talent Mapping
Coaching
Recruitment
Competency-Based Interviewing
Project Management
Policy Management
Education
Master’s in Organizational &
Business Psychology -
Completion set for July 2020,
University of Liverpool, Liverpool
The United Kingdom
BTech in Human Resources
Management – 2012, University
of South Africa
Diploma in Human Resources
Management – 2006, Tshwane
University of Technology
South Africa
Summary
Learning & Development professional with over 12 years’ experience in Europe, Middle East, Africa, and Asia. Working in senior regional and corporate roles overseeing up to 4,800 employees at a time. Key areas of expertise include establishing the learning & development function within several organizations’ head office and in existing and acquired operations in foreign markets. Project managed the establishment of a Global Training Centre of Excellence, impacting over 5,000 employees globally while acting as the program’s Master Trainer. At present open to relocating for a suitable position within the United States. Experience
1.2019 – present, (Pittsburgh, USA)
During a forced sabbatical awaiting the processing of my green card, I am volunteering with Literacy Pittsburgh to restructure of a key department within their service delivery portfolio.
BFC Group Holdings (Manama, Bahrain)
Group Senior Manager - Learning & Development
1.2016 – 12.2018
• Established the Learning & Development Department, overseeing 1,200 employees spanning five countries, with two direct reports.
• Formed, compiled, and maintained the annual training plan and budgets.
• Implemented, trained, and managed the annual performance management process, focusing on SMART objective setting to ensure alignment with overall organizational plans.
• Designed and implemented an online performance management system, with full rollout to all five countries.
• Developed, implemented, and managed training measures, such as the introduction of a Customer Service Program and Supervisory Program via a web-based system and classroom-based learning.
• Sourced and implemented an alternative cloud-based Learning Management System, reducing cost by over 50%.
• Managed and implemented the annual succession plan for all countries, including related training plans and budgetary requirements.
• Conducted the annual employee satisfaction survey for all group companies and initiated strategic measures according to the survey output.
• Full-scope recruitment and onboarding of corporate level and operational level employees across the group of companies.
• Compiled and submitted annual salary and bonus reviews, aligned with the annual performance appraisal results.
Nasaafir – Solutions LLC (Dubai, UAE)
Co-Owner: Training & Development
10.2014 – 12.2015
• Startup providing services to the tourism sector within the Middle East, clients included the Saudi Commission for Tourism, Abu Dhabi Tourism Authority, and the International Association of Exhibitions and Events.
• Collaborated and facilitated with the Canadian Tourism Human Resource Council with the implementation of training programs within Saudi Arabia.
• Adapted and delivered localized training programs for the Canadian Tourism and Human Resource Council within the Middle Eastern markets. Certifications
Evaluating Learning Impact
Association for Talent
Development
2019
Master Performance Consultant
Association for Talent
Development
2019
Training
Train-the-Trainer
Rotana Hotel Management
Corporation
2010
Certificate in Payroll – 2006, VIP
Payroll; Pretoria, South Africa
Memberships
ATD, 2014
Pittsburgh Chapter, ATD, 2019
Nasaafir – Solutions LLC (Continued)
• Relationship management as a licensed representative for program development and implementation within the Middle East for ASAE (US-based trade association), localizing training content of certification programs within the Middle East, as a licensed certification provider. Dufry Eurasia (Dubai, UAE)
Regional Training & Development Manager - EMEA & Asia 1.2013 – 10.2014
• Developed the first Regional Training and Development Manager role within the EMEA & Asia region, covering 26 countries and 4,800 employees.
• Established, created, and implemented accurate monthly training records for 26 countries, initiated unified training standards.
• Managed and Acting Master Trainer of Global Training Centre of Excellence.
• Successful integration of the training and development function for new operations and mergers across EMEA & Asia, covering over 2,800 new employees within 18 months.
• Successful implementation of a supervisory program throughout EMEA & Asia, affecting over 600 supervisors.
• Successfully launched and coordinated the performance management processes across EMEA & Asia, covering over 4,800 employees.
• Implemented and managed a talent management program, including the identification of top performers and associated development plans.
• Designed, implemented, and managed the annual employee satisfaction survey for the entire region.
• Managed multimedia resources to ensure the effective delivery of content utilizing virtual learning, mobile learning, e-learning, videocasts, and podcasts. Dufry Sharjah (Sharjah, UAE)
Assistant Human Resources Manager (Acting Manager) 11.2010 – 12.2012
• Initiated the role of regional training coordinator for EMEA & Asia covering 26 countries.
• Established and created monthly internal training across all levels and departments.
• Managed staff planning, recruitment, employment, transfers, and dismissals monthly for an operation of 250 employees.
• Provided development and assistance for the implementation of process standardization as directed by the global HR department. Rotana Hotel Management Corporation (Abu Dhabi, UAE) Human Resources Officer
5.2009 – 10.2010
Currie & Brown (Dubai, UAE)
Human Resources Assistant
3.2008 – 3.2009
References
Available upon request.
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The
Global
Talent
Center of
Excellenc
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integrated
processes
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