* **** ********** ***** ** Ch. Bala Murali Krishna

Ch. Bala Murali Krishna

15b/1, Krishnapuram Street, Narayapuram mail road, Choolaimedu, Chennai 600094, India Mobile: +91-984**-***** • Email: adb664@r.postjobfree.com / adb664@r.postjobfree.com (US B1 Visa Holder valid until 2028)

* Program Management *Global IT Delivery * Team Leadership

* Strategic Planning & Execution * Engagement / Account Management BRIEF PROFILE

Master’s degree in Computer application with over 21 years of experience including 13 years in Banking, Finance, Leasing and 7 years in Manufacturing vertical. Managed several projects covering system development, system maintenance, system migration and conversion. Have proven track record in leading large teams of 100+ and strong professional relationships with various clients in Australia, Malaysia, Mexico and United States of America.

Now working as Program Manager for Capgemini, Chennai, in MALS. As a part of MALS Practice, responsibilities and experience range from Americas region planning and Management, presales support on Automotive outsourcing activities, resource management, Strategic planning and reviews on Project developments. Worked with major clients (GE Capital and Plastics) in Banking and Finance domain that spans across Inventory Finance, Leasing, and Card Management system.

A Distinguished Information technology and Software Engineering Manager with expertise in diverse range of technologies (Midrange and Web Technologies) within multiple industry settings which include Banking and Finance. Well-organized, result-oriented with proven ability to implement standards, procedures and processes that improve business functionality for more than 15 years in Information Technology. Solid management skills, capable of motivating individuals to maximize levels of productivity, while forming cohesive team environments.

Demonstrated success of managing Account/Program/Project management, Business Development, Contract Management, Client Management, Requirements Gathering, System Analysis & Design, Estimation, Resource Planning and Deployment, SDLC Management, Financials and Quality Management. Hands on experience in SEI CMMI Process implementation and reviews. Familiar with various estimation techniques for application development, Maintenance and conversion programs. EDUCATIONAL QUALIFICATION:

ITIL V3 Foundation Certified – Framework and collection of best practices for managing IT

Master of Computer Application Affiliated to University of Madras, Chennai

Application Systems/400 (AS/400), Pentasoft, Division of Pentafour Software, Chennai.

Higher Diploma in Software Engineering, Aptech Computer Education, Chennai.

Bachelor of Arts in psychology, Affiliated to University of Madras, Chennai TECHNICAL KNOWLEDGE

Computer Systems

Programming

Languages

RDBMS Special Software

IBM Midrange(As/400)

IBM – I series, IBM-PC

Compatibles

OS/400, RPG/400,

COBOL/400, ILE RPG, RPG

III, ILE CL, CL/400,

SQL/400

DB2/400

PDM, SEU, DFU, SDA, RLU,

Query/400, Hawkeye, Implementer,

Compleo Mapform, Turnover

Windows 95/98,

Windows NT/ 2000,

Windows XP

JAVA, HTML, XML

SQL, Oracle, MS-

Access

C, C++, DBASE, FOXPRO

2.5 /2.6, POWER OBJECTS,

DEVELOPER 2000

MS-Project, MS-Word, MS-Excel,

MS-PowerPoint, Visio

2 Page Curriculum Vitae of Ch. Bala Murali Krishna INDUSTRY KNOWLEDGE

Industry Experience in Value Chain (Functional Areas) Banking and

Finance,

Manufacturing

Distribution /

Inventory Finance

Leasing

Card

Management

Warehousing

Regulatory/

Compliance

Supply chain

Management

MAJOR WORKSHOPS / TRAININGS UNDERGONE:

● High Performance Leadership program ● Leaders to Leaders ● Six Sigma Green Belt

● Advance Project Management ● Time Management ● PMP ● Banking Concepts ● Quality Assurance

● Security and Compliance ● Midrange Systems ● Web technologies ● BIG DATA ● Stress Management

● Agile Kanban ● Engagement Management ● Quantitative Project Management

● Graduated Capgemini Career Acceleration Program

CAREER HISTORY

Currently working with Capgemini, Chennai, India for the past 15+ years (Jan 2003 – Till Date) as Program Manager.

Working as offshore Program manager (Delivery manager role) for Penske account (6+ Years) and Senior Project Manager for ADM projects Penske AS400 and JAVA programs and L3 Support Project – Leasing Finance (LF) USA (3 + Years). Penske Truck Leasing (PTL) is a $5.1 billion USD global transportation services provider that operates more than 200,000 vehicles and serves customers from over 1,000 locations in North America, South America, Europe and Asia. The company's product lines include full-service truck leasing, fleet maintenance, truck rentals, used truck sales, and supply chain solutions. Responsibilities include:

» Account & Engagement Management of 8M+ dollar revenue (ADM & horizontal practice), Finance & Resource Management

» Monitoring financial aspects and invoicing for entire Penske account.

» Co-ordination with multiple Horizontal Practice like Infrastructure Management System(IMS) for AS400 Operations and Web Operations, SalesForce, Oracle HR, ECM – Liferay and Alfresco and Insight & Digital practice for account growth. Provide strategic support to practice team for setting up project and involved in period review with customer. Instrumental in account growth from 2.8M to 5M dollar in short span of time.

» Quality (Reuse, Tools deployment etc..) and Delivery management at project and account level

» Involved in Proposal preparation, Solution Designing & Estimation

» Managed Large Scale Development and Enhancement projects for Penske account.

• Application Development and Maintenance for AS400 and JAVA technology

• Production support (Level 3 Support) for Penske AS400 and JAVA application

• Major Project SalesNet Resign Implementation, Roll out of FleetNet phase II(New List for Sale, Over mileage projects) and ESR projects

Worked as offshore account anchor for GE Capital APAC Region (3 Years) and Project Manager for GE Capital - Distribution Finance (DF) and Leasing Finance (LF) ANZ (5 Years) period From Mar 2004 – Feb 2012. GE Capital is a leading provider of credit services to commercial enterprises, consumers, retailers and automotive dealers around the world. GE Capital is the commercial, consumer and small business financial services unit of General Electric. GE Capital provides financing solution for companies ranging from small to medium sized business by means of leasing and inventory finance includes bills discounting and business loans.

Responsibilities include:

» Account Management, Finance & Resource Management

» Monitoring financial aspects and invoicing

» Quality (Reuse, Tools deployment etc..) and Delivery management

» Proposal preparation, Solution Designing & Estimation

» Managed Large Scale Development and Enhancement projects for GE Capital DF ANZ.

• Maintenance and support (Mar 2005 – Feb 2012)

• Production support (16X5 – Level 1, Level 2 and Level 3) for Distribution Finance and Leasing Finance (Mar 2004 – Feb 2012)

• Cost based stock ledger project intends to convert the Retail Based Accounting System to Cost Based Accounting System for Toysrus (Mar 2007 – Nov 2007)

• DF online application implementation for Application Compatible across all browsers and MAC systems and DF application New Payment reversal module (Jan 2011 – Till date)

• Implementation of New Goods and Services Tax(GST) account reports module in DF business for reconciliation purpose, Source Code Assisted Black Box Assessment(SCABBA) Security 3 Page Curriculum Vitae of Ch. Bala Murali Krishna

• Assessment Implementation in entire DF online and Leasing applications. Application Sociability Review for web base application and GST free import module in DF application. (Jan 2010 – Dec 2010)

• RTS Consolidation of entire DF application and Leasing application. (Nov 2009 – Dec 2009)

• Implementation of Project Consistency and Default and Recovery Data in DF application, Actimize project and Collection Module in DF Application, DF Lean sigma project to consolidate Monthly Invoice and DF Online system and Leasing Phase II project. (Jan 2009 – Nov 2009)

• Executed 80-90% of the projects in L4/L5 CMMI.

• Improved Customer Satisfaction (CSAT) index from 45% to 75%

• DF application country roll out in Singapore and Hong Kong, Single Code consolidation project on of DF applications making it compatible for upcoming new countries with minimum application changes and Stock Audit Check Phase II Project to build features like Wireless upload and barcode scanning on handheld devices Application. (Jan 2008 – Dec 2008)

• iSeries Consolidation - current business environment consists of multiple iSeries servers located in multiple locations resulting in duplicate costs for customer. This project will consolidate the existing systems on to shared infrastructure which will reduce the TCO for the Business units. This will include the establishment of Production servers, and Development servers in Data Centre. (Apr 2007 – Dec 2007)

• Roll out of DF online phase II projects, features include online EDI invoice process, Direct Debit, Non-Direct Debit includes Electronic Fund Transfer and Electronic Cheque Payments, introduction of Customer Profitability, Income recognize and controllership Enquiry module in DF application. (Mar 2006 – Apr 2007)

• Implemented web based customer DF online system and Stock Audit check system using PDA device (Mobile Technology) (Nov 2005 – Feb 2006)

• Developed and Implemented ANZ Branch Consolidation. (Mar 2004 – Oct 2005)

Worked as a Project lead for GE Plastics LNP projects from Jan 2003- Feb 2004. GE-LNP produces cost- effective, high performance thermoplastic compounds. LNP-GEP is a recognized global pacesetter in engineering plastics compounds with eight plants located throughout the world: LNP-GEP solves materials engineering problems for many of the world's largest corporations. LNP application has been developed as an in-house application to meet the all requirements in LNP-GE Plastics. Around 14 applications like Customer maintenance, Order entry, Production maintenance, Invoicing, Prism, Sales forecasting are running in IBM AS400. This is an off-shore/on-site maintenance project, as and when the business requirements on the existing system is needed the client will send the request using E-Clarify tool and the required changes of the system is done and mapped with the existing system for its integrity, congruency and stability. Responsible for maintenance, enhancement and production support of LNP applications.

Worked with Mascon Global Solutions Ltd., Chennai, India for 4 years (Feb 1999 – Jan 2003) as Senior systems executive.

Worked as Module Leader for FMS solution, Baltimore, USA. Financial Management System (FMS) is the trusted industry leader, providing accounting solutions and operational decision support exclusively for supermarkets. This is an off-shore/on-site maintenance project. As and when the business requirements on the existing system is needed, the client will send the Incidents and the required changes of the system is done and mapped with the existing system for its integrity, congruency and stability.

Responsible for development and implementation of State W2 processing disk and End of Quarter unemployment disk modules.

Worked as Module Leader for Citicorp Citibank, Tampa, USA.

» CITIBANK IPB EXIT Project: The Citibank LA decided to separate the IPB (Banks 1 to 5) out of CORE systems and go for Mainframe.

• Responsible for analyzing the libraries, Data areas, and Join logical files, Programs to be modified. Removed the data for Bank 1 to 5 from the common file. Modified the programs that have a common logic for both IPB and Venezuela. Also, made Changes in the Daily batch process (Nightly Batch Programs) that is applicable to Venezuela.

» CITIBANK Maintenance project: This is an off-shore/on-site maintenance project. As and when the business requirements on the existing system is needed the client will send the Technical Service Request (TSR) and the required changes of the system is done and mapped with the existing system for its integrity, congruency and stability.

• Responsible for development and testing of different modules and subsystems which includes Certification of tax status, PIN MAILERS Generation Control Report; Telephone Banking TPIN Generation; CMS-Addition of Information for Latin cat Subsystem, ECS cards convergence and POP004 Expansion.

4 Page Curriculum Vitae of Ch. Bala Murali Krishna

Worked as Lead Developer for Continental Traffic Services Inc(CTSI), Memphis, TN, USA. CTSI is one, which acts as an intermediate company in the process of collecting payments for various shipments made between two companies. The carriers that involve in this process of shipment also have their bills of payment taken care of by CTSI. Some of the reputed customers like Dell computers, Pitney Bowes, UPS, FedEx, Pioneer Groups, Motorola groups & others.

» Project 2000: This is complete development project that involves different modules like Add Bill, Slotting Bill, Validate Bill, Edit Bill, Delete Bill, Audit Bill, Mail back bill, Invoicing, Check Preparation, Funding

• Responsible for development and implementation of Billing, Mail back and weekly reports modules.

Worked with Tata Technologies India Ltd., Pondicherry, India for 2 years (Apr 1997 – Jan 1999) as Analyst Programmer.

Worked as Programmer for Tata Engineering and Locomotive Co. Ltd., India. The project was an in- house application for the development division of TELCO.

» Vehicle Stock and Sales Maintenance: This system maintains vehicle details in each Regional Sales Office. It keeps track of the number of vehicles sold vehicles on hand (physically) and vehicles in transit. In addition, it also maintains vehicles under repair. It provides various Queries and necessary reports for the stock and sales management.

• Responsible for development of modules like Maintenance of Stock entries, Invoicing comprising of cash and credit bills, Stock transfer, Gate pass CORE STRENGTHS

Qualification Highlights

Application

Development /

Maintenance /

Migration /

Re-engineering

Midrange (AS-400) / Web

Technologies / Microsoft

Technologies

Quality

Management

Quality Standards (ISO/CMMi)

Defect Tracking, Causal

Analysis, Metrics

Program standards, Review

Checklists

Quantitative project

Management

Prediction Model

Auditing & Project

Management Reviews

Best Practices & Lessons

Learnt

Lean Sigma and Small steps

implementation.

Team Skills

Profile Matching & Team Building

Motivation of Project Teams

Mentoring

Conflict Management

Appraisal

Cross-Training & Development

Business

Development

Pre-Sales

Proposal Making Activities

Approach Note & Estimates

Account / Project

Management

Project Startup / Initiation

Various Estimation Techniques

Planning / Budgeting / Cost

Management

SDLC Processes

Effort & Cost Tracking /

Monitoring

Issue Logs/Tracking, Escalation

Onsite / Offshore Methodology

Change Management

Risk Management

Client Relationship Management

Project Windup

Interview and Recruitment

Process

Project Documentation

Usage of Tools

Delivery Processes

Business continuity and

disaster recovery

Compliance and Security

implementation

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