Teyoshe N. Smith 321-***-****

adb63b@r.postjobfree.com

Profile

Certified ScrumMaster (CSM) including velocity, story point estimating, sprint planning, product backlogs and retrospectives experience in very fast paced development environments with aggressive schedules, hard deadlines and rapidly changing requirements.

Exceptional communication and facilitation skills and the ability to communicate appropriately; at all levels of the organization; this includes written and verbal communications as well as visualizations.

Program development and implementation.

Heavily involved with setting up recurring status meetings with the business, fielding questions from the business, as well as handling issues that arise from the business.

Ensuring User Stories are properly described, estimated, and managed according to a Definition of “Done”.

Demonstrable experience of leading transformation to agile practices or continuous improvements in newly established agile teams.

Held Active Security Clearance from 2008 - 2013

Tools Skills

Microsoft Suite (Excel)

Adobe Captivate

Adobe Suite (i.e. Premiere, After Effects, Audition)

Articulate Storyline 2, 360

Confluence

SharePoint Admin 2003-2017

SharePoint Designer 2003-2017

Alfresco Admin 2015-2017

Microsoft Project

EmailOpen

JIRA

Experience

LexisNexis Risk Solutions 01/14 – Present

Scrum Master/Design Project Manager

5+ years of progressive HANDS-ON experience facilitating a project team on software development and deployment of an online University.

oExperience with Software Development Lifecycle (SDLC)

Facilitates continuous improvement for team velocity by incorporating capacity planning into sprint planning sessions.

Coaches teams and stakeholders on how to use scrum framework effectively and the agile methodology for continuous improvement within the organization and deliverables for each project.

Collaborates effectively with an “offshore” team to ensure that the team is fully engaged and

Act as a leader to the core development team by using effective communication and coaching techniques to build a comfortable and productive team environment.

Organizes and facilitates daily scrums, daily stand-ups, retrospectives, sprint and release planning, demos, burn down tracking and meetings to monitor project and remove all impediments

Facilitates transparency of metrics, impediment removal, collaboration, and coordination for two project teams.

Lead the teams to self-organization, cross-functionality and continuous improvement for Agile adoption.

Acts a Product Owner:

oCreates and maintains product backlog with user stories within a two-week sprint time box

oManage product backlog in the JIRA software and create user stories

oIdentifies the priority of tasks, scope, and objectives with the help of the development team

oActs as SME for the product/s and ensures that the definition of done is established and executed on all levels

oCommunicates to the stakeholders and provide continuous updates to ensure they are engaged

Creates and implements all communications plans for the Insurance Knowledge University on behalf of the Insurance Business Unit.

Leads and manages a team for 4 instructional designers for all Training and Development and info sharing activities (International and Domestic Trainings).

Creates and manages yearly and quarterly project plans with effective timeliness and quality.

Creates announcements for the Insurance Knowledge University on behalf of the Insurance Business Unit and Leaders.

Designed look, feel, and functionality of the Insurance Knowledge University with the Alfresco platform and acted as a Liaison with the Technology Team to develop the site, manage the site, and communicate all site enhancements.

Established and developed the branding for all training assets, communication plans, and monthly newsletters

Designed and collaborated with Interactive Web Developer to create and manage the content for all article pages, and communication pages within the alfresco site.

Led and supported a business wide migration from one system to another and trained the organization on best practices for the system and usability.

Developed and manage training plans, internal project budge (i.e. training and development, software, video equipment, and training supplies.

Facilitated quarterly Instructor Led trainings for Exceptional Customer Service founded by Franklin Covey. Launched and implemented the program to help keep the methodology alive by creating newsletters for communications and activities to increase employee engagement for Senior Management and all employees of Insurance.

Facilitated monthly Instructor Led Trainings for Alfresco and SharePoint users.

Created and managed executive leaders’ bios and conduct headshots for all employees within the Insurance Business Unit.

American Express 08/13 – 12/13

Insight Global

Instructional Designer (Remote) – 3 month contract

Partnered with subject matter experts (SME) in development, implementation, and evaluation of web-based training programs.

Managed multiple projects, deadlines, communicated with stakeholders, and collaborated in a team environment as well as independently (as needed) on assigned projects.

Utilized e-Learning tools such as Captivate and Articulate to produce interactive, engaging, and effective online courses.

Developed course materials, including outlines, scripts, storyboards, road/curriculum maps, facilitator guides and student manuals, job aids, quick reference guides, online courses, and assessments/evaluations.

Maintained weekly project reports an in an internal database, and delivered status updates to the supervisor and SME.

Carley Corporations 02/11 – 08/13

Training Manager/Project Manager (Active Security Clearance)

Developed and implemented the company intranet site in SharePoint Designer to act as an online University to store all training assets developed or acquired by our team for sharing to the business.

Conducted a company-wide analysis to identify training gaps and solutions for new employees and legacy employees an addition to training action plans.

Conducted training classes for up to 300 onsite and remote employees per session (via WebEx, GoToMeeting, and LiveMeeting)

Identified and documented processes, KPM, and work instructions for the Training Department.

Developed and organized training content including lesson plans, training manuals, job aids, CBTs, Storyboards, and PowerPoint presentations.

Conducted needs analysis to identify training needs.

Maintained and developed technical documents to include SOPs and instructional training materials.

Created and managed course evaluations to implement remedial interventions or conduct an analysis of the original training asset.

Collaborated with Graphic Artists to design and implement media for training material.

Conduct internal audits to prepare for ISO 9001external yearly audit.

Conducted Train-the-Trainer courses company-wide.

Consulted with leadership to identify training needs and curriculum.

Provided support as SharePoint Administrator to manage permissions, list, libraries, and customizations.

Established training courses in LMS and develop training courses in an Authoring Tool (Captivate).

Assigned, monitored, tracked, and, analyzed trainings in an LMS (MindFlash).

PEO STRI 12/09 – 02/11

CRGT, INC

Technical Trainer (Active Security Clearance)

Designed and facilitated both virtual and ILT training related to new employee training, SharePoint training, and software applications.

Coordinated with all program managers to assess departmental IT training needs and objectives.

Completed end user needs assessments and skills assessments.

Create and administer training event feedback mechanisms.

Analyzed training results, provided recommendations for training improvement, and integrated changes in curriculum and/or courses.

Provided soft skills training to technical staff, managers, and all Army personnel to build morale and to promote communication within individual departments.

L-3 Communications 08/08 – 12/09

MKI Systems

Lead Instructional Designer (Active Security Clearance)

Designed and developed courseware for ILT classroom and distance learning coursework for a train-the- trainer program.

Managed course development process, by utilizing the ADDIE model working, and collaborating with ISS Lead, SME, and Project Officer.

Designed and developed trainee and facilitator guides for several training programs.

Created storyboards for multimedia instruction.

Conducted face-to-face meetings with customers to identify and address the desired outcome for the training content.

Collaborated and consult with the QA department to review content and provide feedback.

Education

Florida A&M University

Bachelor of Science: Broadcast Journalism

Certifications

Certified ScrumMaster® (CSM)

Certificant ID: 807854

*Completed Project Management Course on January 27-30, 2020 with the Project Management Academy – Exam scheduled for PMI March 23, 2020.

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