Post Job Free

Resume

Sign in

Customer Service Manager

Location:
Riyadh, Saudi Arabia
Posted:
March 08, 2020

Contact this candidate

Resume:

January, **** -

Present

AKIL IMRAN AHMED

adb630@r.postjobfree.com

+966-*********

Dammam Iskan, Bldg. No# 19, Dammam, Saudi Arabia

Profile Summary

Eight (8+) years of proven experience in Saudi Arabia, coordina ng the business opera ons with reputed clients such as Saudi Aramco, Saudi Electricity Company (SEC), SABIC, SIPCHEM, PetroRabigh etc. Transferable Iqama

Completely well versed with Quality Management System and ISO. Worked on SAP/SAP Ariba, Saudi Aramco, Saudi Electricity Company (SEC), SABIC, MARAFIQ etc portals. Worked on Oracle EBS Suite as Func onal User (Procurement/Inventory Management Modules) Equipped with technically strong concepts of Supply Chain Management ( Order Management, Procurement, Inventory/warehousing)

Reliable, pa ent and result oriented with clear vision. Leading and dealing effec vely with people at all levels. Ability to learn quickly and adapt to changing environments. Completely well versed in project coordina on.

An experienced team player with excellent communica on and interpersonal skills who has the ability to work independently under pressure can lead, mo vate and influence others and can train and mentor subordinates Having good languages and leadership quali es.

Eager to Stream line and automate processes by using latest methodologies and technology Objective

Seeking for challenging and responsible position in Document Controller/ Executive Secretary/ Administration

/Project Coordination/ Tender/ Pre-qualification field or where my acquired skills and education will get maximize to the best of my abilities to associate with an organization where there is ample for organizational growth as well as scope for development of the individual. Experience

APTC Trading Co. Ltd. (OIL & GAS and POWER ENERGY) Document Controller/ Executive Secretary/ Office Administrator/ Assistant HR Researching for latest announcements of projects, updates on projects, major compe tors’ updates, projects awarded to compe tors, GDP growth, economy, property news, poli cs & laws / regula ons. Following, upda ng and repor ng latest tender announcements and poten al tenders informa on to Marke ng Manager.

ISO internal audit.

Managing SAP/ SAP ARIBA, Saudi Aramco, Saudi Electricity Company (SEC), SABIC etc portals.

Rou ng the sales enquires to concerned departments. Preparing documents as required, such as Company Profiles, Project Informa on’s and Quick Review of Tender Documents/ITT.

June, 2011 - June,

2012

2009

2010

Preparing / taking dra EOI, Cover Le ers, memos, MOU, contracts, email, applica ons and le ers.

Collec ng / downloading, submi ng of EOI / PQ / Tender Documents / Tender Bulle ns / Tender Clarifica ons / Tender Queries / Tender Bonds from/to client and JV partners. Compiling, stamping, scanning PQ / Tender / Clarifica on documents for submission. Handling of cke ng and hotel bookings for company and coordina ng with travel agency. Accompanying with Marke ng Manager for courtesy visit or PQ / Tender mee ngs with JV partners / sub-contractors, maintain scheduling of Tender Process and coordina ng with them during PQ and Tender documents prepara on.

Update and maintaining document controls of all correspondence related to Tender Submission for quick tracking of records and informa on, both electronic and hard copy. Answering of phone calls, arranging mee ngs, booking tables and ordering sta onaries. LIFESTYLE INTERNATIONAL (LTD) INDIA

Document Controller/ Supervisor

Coordinate office activities and operations to secure efficiency and compliance to company policies

Supervise administrative staff and divide responsibilities to ensure performance Manage agendas/travel arrangements/appointments etc. for the upper management Manage phone calls and correspondence (e-mail, letters, packages, etc.) Support budgeting and bookkeeping procedures

Create and update records and databases with personnel, financial and other data Track stocks of office supplies and place orders when necessary Submit timely reports and prepare presentations/proposals as assigned Assist colleagues whenever necessary

Education

Dr. Ram Manohar Lohia Awadh University

GRADUATION- Bachelor of ARTS (B.A.)

Cyber Institute

Diploma- Computer Hardware & Software

CADD Center

DIPLOMA- Auto Cad, 2D & 3D Designing

Skills

SAP/SAP ARIBA, SAUDI ARAMCO, SAUDI ELECTRICITY COMPANY (SEC), SABIC AND SIMILAR PORTALS, PAYROLL, ISO AUDITING, TICKETING AND BOOKINGS. STORE KEEPING AND INVENTORY CONTROL OPERATING SYSTEMS: WINDOWS, LINUX. LANGUAGES: VISUAL BASIC 6.00, TALLY PACKAGE: MS-OFFICE,FOXPRO2.6 ORACLE WEB ADMINISTRATION: HTML, INTERNET AND MAILING. DESIGNING: PAGE MAKER6.5, COREL DRAW10

Training & Courses

Computer Programming: Diploma is Computer Programming ISO Management, ISO Certified ORACLE: E-Business Suite Procurement & Inventory Management Module. Supply Chain Management: Distribution Strategy, Inventory Management, Warehouse Management Ms Office: Ms Access, Ms Excel, Ms Word certified

Interpersonal Skills

Excellent & clear communicator

Superior analy cal skills, desire to learn quickly and con nuously Work in under pressure.

Problem solving.

Curiosity and enthusiasm for a variety of work tasks and topics. Ability to manage mul ple and compe ng task alone and as a team player. Outstanding interpersonal skills and customer service ethic. Excellent in presen ng informa on-ideas clearly and concisely at the higher levels. High level of energy, crea vity, flexibility, enthusiasm, commitment and self confident. Accuracy, a en on to detail and awareness of deadlines. A hard working self-starter with ini a ve, able to set own priori es. Interests

Landscape Photography

New Technologies

Football

Photo Editing

Documentary's

Activities

Watching Documentary's and Sports over the weekend Photoshop and Lightroom

Reading news about new technologies



Contact this candidate