Gunjan Navadiya

** ***** ***** #****, ****** City, NJ 07310. 213-***-****. adb61e@r.postjobfree.com EXPERIENCE

Mastercard – New York, NY April 2018 to Present

Product Manager – Technical (PM-T)

Serve as lead PM-T for Mastercard’s Order Workflow Services, the team responsible for order management across the company.

Led 3 scrum teams of 21 engineers, designers and product owners to execute the new digital implementation process which resulted in the development of 3 platform capabilities in 9 months.

Evaluated customer feedback from 10 external customers and 7 internal stakeholders and helped set the roadmap alongside the product team for the digital implementation process.

Enhanced order experience by automating the ordering process that is estimated to reduce the average end to end process time by 15%.

Educated and coached scrum methodology to team members and used agile/scrum methodology for gathering and defining requirements by facilitating requirement workshops with 5 customer teams, 7 stakeholders and 25 users.

Responsible for key artifacts including workflow scenarios and design of new process flows of the digital implementation application from conceptual to procedural level.

Served as a primary liaison and facilitated product education and training for internal clients of all levels from senior management to support staff

American Express - New York, NY July 2015 to April 2018 Senior business analyst

Served as lead business analyst for the Global Compliance Risk team for creating a risk dashboard for the Chief Risk Officer(CRO) of American Express

Created Risk Dashboard in Tableau for CRO that flagged potential fraud alerts related to operational, functional and credit risk which saved company 25 million dollars in annual fraud risk in 2017.

Led product discovery and rapid prototyping of portfolio governance tool that helped the managers in managing their portfolio with regards to resource onboarding, budget allocation and financial reporting of projects: impacted 80 teams and 700 employees.

Orchestrated the migration of credit bureau reporting to compliance management tool resulting in decommissioning of 5 legacy applications, saving the firm over $5M annually in production support and maintenance costs. Implemented Agile methodology to increase speed to market of the dashboard launch from 52 weeks to 24 weeks reducing the process by 46%

Lead 4 cross-functional teams located across different geographical locations for PMO organization. V.D Global Pvt ltd. – Mumbai, India Jun 2012- Aug 2013 Manager

V.D.Global is a global diamond manufacturing company manufacturing over half million carats of diamond every year. Served as a manager for managing and creating client retention strategy of the company.

Launched an in-house CRM tool that helped the company in streamlining their interactions with customers by planning and designing a client correspondence strategy for the company resulting in 18% increase in client retention

Supported sales representative to develop sales strategy based on the analytics of consumers buying behavior.

Researched legal documents of collateralized loan obligations for structuring, compliance, and trading constraints. EDUCATIONAL QUALIFICATION

California State University, San Bernardino September 2013 - May 2015 Master of Business Administration (Major in ‘Global Business’) Foundation for Liberal and Management Education, Pune, India August 2008 - May 2012 Bachelor of Business Administration (Major in ‘Finance’) EXPERTISE:

Rally, Jira, Confluence, CA-PPM (Clarity), Microsoft Office Suite, Microsoft Project, Tableau 8.2, SQL, SAP ERP Solution ACADEMIC PROJECTS

Data Modeling Project (SAP NetWeaver7.0) - Used InfoObjects to build the Data Warehouse Layers and to create the data targets of a bike company’s sales. Used InfoProviders to create queries for evaluating the sales report. ROI Investment Project – Assisted a third party vendor (L&T) to build an ROI calculator for the video conferencing unit. RECOGNITION

Represented Cal State International Masters students for the AACSB Audit Process. AACSB is an MBA accreditation given to the top business schools.

President of first cultural festival (Creo) of FLAME (undergrad university).

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