Customer Service Sales
Resume:
STEVEN RODRIGUEZ
adb5yf@r.postjobfree.com
OBJECTIVE: To make use of my interpersonal skills to achieve goals of a company that focuses on customer satisfaction and customer service.
SKILLS:
Excellent communication and organizational skills, strong attention to detail
Experienced in prioritizing effectively to manage multiple tasks under tight deadlines
Flexible, positive, attitude, self-motivated, resourceful, and insightful
Creative, strategic thinker, proactive, and outgoing in nature
Excel individually or in a team-orientated environment, works well with others, ability to gain trust and support of team
Strong 20+ year background in direct customer service
EXPERIENCE:
UNTUCKit December 2017 – Present
Key Holder / Assistant Manager
Supervise & coordinate with team for achieving daily store & individual sales goals
Establishing a positive work culture and providing optimal customer support
Manage sales floor and drives retail by: addressing guest concerns, coaching employees, and mitigating product loss
Ensure that daily merchandising flexing process, daily replenishment process, and store cleanliness standards are properly executed when opening or closing
Open and closes the store following proper procedures documented in the opening and closing checklist.
Make certain that registers are properly opened and closed, doors are opened and locked and alarms are set correctly
Confirm that deposit slips, spreadsheets, envelops and deposit bags are correctly filled out and discrepancies are reconciled
Execute lead cashier responsibilities such as return, exchange and check approvals, issue of merchandise vouchers per UNTUCKit policy.
Remain current on all company policies and ensures that all policies, standards and procedures are maintained and followed in a consistent manner
Stays current and up-to-date on all store systems
Advance Security September 2017- December 2017
Security Guard – various sites
Uphold customer service in a professional manner without deterring from duties
Patrol parking, grounds and the interior of facility on foot or in a vehicle to ensure personal, building, and equipment security
Examine doors, windows and gates to determine that they are secure
Watch for and report irregularities, such as fire hazards, leaking water pipes, and security doors left unlocked
Write reports of daily activities and irregularities, such as equipment or property damage, theft, unauthorized persons, or any unusual occurrences
Safety Service Systems – S3 June 2016 – September 2017
Security Guard – various sites
Watch for and report irregularities, such as fire hazards, leaking water pipes, and security doors left unlocked
Keep unauthorized personnel out of buildings after closing hours, control access to areas based on assignments, maintains regular contact with other guards, and calls public safety officer in case of need
Reports disorderly or suspicious behavior of employees or other people on site while controlling the situation
Operated surveillance systems and patrol the facility to protect against possible hazards
Maintain crowd control at large functions i.e. indoor and outdoor concerts, major sporting events,
Mondelez Int. (formerly Nabisco) 10/2015 – 03/2016
Shift Team Lead
Supervise staff of 15 – 20 employees to ensure customer expectations were fulfilled
Maintain safety by ensuring floor is clean and orderly by safeguarding walkways and aisles
Ensure employee safety at all times, by confirming all are wearing protective gear according to OSHA and state safety precautions and standards.
Assist staff with cleaning, scrubbing, and sanitation of all machines
Accountable for all paperwork for services performed during shift
Perform QC for all work performed to guarantee efficiency and quality of work
Assure safety of staff while operating any moving vehicle i.e. cherry picker, fork lift, etc.
Rosebud 08/2015 – 03/2016
Dining room attendant
Greet and thank customers with a smile as they enter / leave dining area. Assist and direct customers to desired areas, answer general questions about all current in-house specials and appetizers
Performs all functions in accordance with applicable state and federal health and sanitation laws and regulations, the mission statement, and objectives of the Rosebud as well as established policies, procedures, and controls
Liaison between owner and employees to ensure proper communication to meet customers’ needs and expectations for success of business
Replenish supply inventory rotation with clean linen, napkins, condiments, etc. as needed, and other general duties as requested
Assist servers in serving beverages, condiments and coffee
Ensure that each table has sufficient supply of napkins and tissue paper
Keep an eye out for patrons looking for service and assist them with the queries
Journeys – Sales Floor Team Member Guard 03/2014 – 10/2015
Sales floor Team Member
Greet and thank customers with a smile as they enter / leave store. Assist and direct customers to desired areas, answer general questions about merchandise and all current in-store promotions and sales.
Maintain safety by ensuring sales floor is clean and orderly by safeguarding entryways and aisles
Ensure end caps and front end stock in buying zone is properly stocked and clean.
Inventory rotation and other general duties as requested
Organize shelves and counters to display in-store specials
Rotate inventory and stocking of shelves throughout store
Loss Prevention Security Guard
Covertly monitor shoppers
Request customers to check all bag and mark with security tags
Protect retail property from theft, fire, and willful damage
Maintain pedestrian traffic at access point to maintain orderly flow
Reports disorderly or suspicious behavior of employees or other people on site while controlling the situation
Operated surveillance systems and patrol the facility to protect against possible hazards
Stock room supervisor
Conduct inspection of stock room and sales floor to ensure adherence to safety standard and regulations
Communicate with management and make recommendations regarding non-usable, slow-moving, and excess stock for prime incoming merchandise
Trains new and existing staff on effective inventory techniques and quality control
Plans layout of stockroom and sales floor to optimize sales revenue
Beef & Brandy Restaurant 05/2013 – 05/2015
Host / Server
Greet and seat patrons as they arrive in a 200+ seat restaurant
Answering phones for order taking, any changes made to reservations or food orders.
Assist with food preparation for cocktail garnish
Additional duties included any special events filling in as catering server / bartender, as well as the set up and breakdown of parties
Maintain appropriate stock levels of all condiments, beverages, utensils
Accountable for the cleanliness of all work areas, equipment, utensils, dishes, etc. are stored properly in accordance to state & municipal law
USW Local 17U (Decorators Union) 10/2012 – Present
McCormack Place – Laborer – on call
Responsible for the assembly / disassembly of all booths
Measurement and adjusting of walls, carpet, flooring, and drapes for all booths and displays
Operate and maneuver Cherry Picker to move and distribute signage and other materials in and around tradeshow
CERTIFICATIONS:
Illinois Permanent Employee Registration Card –20 hr Certificate. - 2016
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