business development representative

MICHAEL WOODWARD

**** ********** ***** **** ********, NY 14823 315-***-**** ****.*********@*****.*** PROFESSIONAL SUMMARY

Business development manager with outstanding customer service, communication and business skills with over 20 years of experience specializing in business-to-business sales. Seeking a career to achieve and exceed company goals.

SKILLS

· Client and Vendor Relations · Multi-tasking & Negotiation · Outstanding People Skills

· Problem-solving Abilities · Data Analysis · Excellent Communication

· Customer Service · Public Speaking & Presentation Skills · Management & Supervision EXPERIENCE

Outside Parts & Service Sales Representative May 2014 – November 2019 Kenworth Northeast, Rochester, NY

· Increased sales by 20% through the development and implementation of strategic plans, realizing over 1.5 million in annual sales

· Contacted existing clients to learn of their needs and to explain how certain products could be useful to them

· Identified prospective customers through business directories, conferences and trade shows

· Collaborated with colleagues to review market information and develop strategies

· Conducted market research to learn of current trends and perform sales activities accordingly

· Acknowledged customer issues and resolved them quickly and efficiently

· Effectively communicated with employees and upper management to ensure complete care of clients

· Emphasized the specific product features that would stand out to customers; explained product capabilities and limitations

· Followed up with customers ensuring satisfaction with purchases

· Accepted and processed customer payments by cash, card and check Outside Sales Representative January 2012 – May 2014 DeCarolis Heavy Duty Parts, Rochester, NY

· Responsible for Southern Tier of New York and Northern Tier of Pennsylvania; realized over 1 million in annual sales

· Conducted formal and informal meetings and business lunches with clients to make a personal connection

· Consulted with company management to develop new strategies for building sales

· Demonstrated how products could solve issues for clients during individual meetings

· Evaluated historical sales data and current marketing campaigns to determine and set future sales goals to increase outside sales numbers

· Followed up with successful sales contracts to continue to further develop and enhance the client relationship

· Maintained and updated customer database of over 100 to ensure continuity of contact with clients

· Prepared detailed sales quotes and proposals for products for potential clients

· Delivered sales presentations to potential customers that emphasized the features and benefits of each item

· Represented the company at various trade shows and conventions to expand and increase client base

· Increased potential leads through cold-calling, surveying and networking Assistant Manager & Outside Sales Representative August 2000 – January 2012 Napa Auto Parts, Hornell, NY

· Began as an Entry-level Associate working in every position until promotion to Assistant Manager & Outside Sales Representative

· Hired, trained, managed and supervised a department of 10 employees

· Conducted performance reviews and provided feedback for employees with poor performance or attendance

· Responsible for inventory, pricing merchandise and display

· Contributed to the store’s sales initiatives which enhanced the company’s revenue by 20%

· Quickly and efficiently addressed customer and employee issues as they were presented

· Managed all aspects of the store’s cash operations including payments, filing paperwork and appointments

· Conducted market research to develop and deliver presentations to the sales and customer service teams EDUCATION

Canisteo-Greenwood High School, Canisteo, NY June 2000 High School Diploma

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