CHRISTIE HAYES

626-***-**** adb5wd@r.postjobfree.com

Quality Driven ~ Motivated Achiever ~ Proactive Learner Highly driven candidate with an unmatched work ethic who possesses the business savvy to interact with all levels of management on sensitive and confidential matters and who thrives in fast-paced environments where time-management, leadership abilities and creative problem-solving skills are essential. EXPERIENCE

NASA JET PROPULSION LABORATORY (JPL) – Pasadena, California 2014 – 2018 Project Staff IV to Earth, Science & Technology Directorate & NISAR Project Provide high-level support to project manager, deputy and line managers in a fast-paced environment working under minimal supervision. Consistent flow of ad-hoc duties. Security clearance – Public Trust

Coordinated and processed high volumes of executive international (India/Germany) and domestic travel, generate expense reports and reconcile corporate card charges to ensure timely and accurate reimbursement of funds using Concur Travel Tool made for JPL. Assist managers in obtaining respective travel visas and ensure company hardware is documented per policy.

Extensive calendaring management for top project and program executives. Own and coordinate six large and small conference rooms for project floor, requiring constant maintenance for the benefit of the project to run smoothly. Setup of conference calls and video calls on daily basis.

Compiled weekly significant events for directorate and projects to roll up to JPL director.

Responsible for coordinating large-scale internal and external meetings and workshops on and off site. Compile and review presentation decks for high-level meetings and project reviews with NASA and project board members.

Responsible for on-boarding foreign and domestic visitors and new hires through ID security websites (NASA & JPL).

Coordinated catering events for reviews/meetings via JPL catering and off-site catering companies. Plan large employee morale events several times a year for 300+ employees.

Mentored and provided guidance to lower level staff assistants.

Recognized by JPL Project Managers for Achievement Awards 2014 – 2017 THE BOEING COMPANY – Fairfax, Virginia 2011 – 2013 Executive Assistant to Vice President of Cyber & Security Solutions Provided high-level executive support to VP and team in a fast-paced environment working under minimal supervision.

Coordinated and processed high volume of executive international and domestic travel for VP generated expense reports and reconciled corporate credit card charges to ensure timely and accurate reimbursement of funds.

Tracked deliverables and performance measurements for executive and team; maintained information relative to department and business operations. Verbally communicated a wide variety of information to multiple audiences to, include domestic and foreign nationals. Acted as liaison between executives and internal / external clients.

Extensive calendar and email management for executive. Responsible for coordinating internal and external meetings, conference calls and video calls for executive and leadership team.

Created and maintained Group Calendar, Group Inbox, and Group SharePoint site so team members could access the most up to date data. Created and maintained highly confidential presentations, reports and organizational charts. Organized quarterly town hall events for entire division (250+ people) located worldwide.

Coordinated and compiled Weekly Activity Reports for senior management. Compiled presentation decks for weekly/monthly/quarterly leadership meetings.

Planned and implemented logistics for executive level internal and external events.

Provided guidance and support to lower level assistants. METROPCS WIRELESS, INC. – Dallas, Texas 2009 - 2011 Executive Assistant to Vice President of Product Management & Vice President of Distribution & Logistics Provided high-level executive support to two Vice Presidents and their team members.

Created policy and procedure for vendor contract submittal for both Product Management and Logistics teams, along with organizing and tracking of all contracts in organized, efficient database that identifies vendor contracts in jeopardy of expiring. Created new handset enablement process and managed the notification of multiple interested parties enabling MetroPCS to ensure timely accounting and revenue recognition. Initiated and led weekly team meetings to review new policies and procedures and keep communication lines open between team members.

Designed project to organize and file all backlogged contracts into an easily managed system for reference and reporting needs for department and company. Met weekly with contract lawyers to review open contracts and worked with product managers to get items closed.

C. Hayes 2

AVAILITY, LLC – Dallas, Texas 2007 - 2008

Executive Assistant to Chief Technology Officer (CTO) Providing high-level executive support to CTO of leading health information network clearinghouse

Coordinated executive domestic travel on a high volume level for CTO and various leadership team members. Maintained financial and travel databases in Access to easily track expenditures and reduce costs. Drafted and maintained confidential internal and external correspondence, org charts, reports and presentations. Responsible for calendar management, coordinating internal and external meetings and conference calls for CTO and executive team. Responsible for planning and organizing high volume of monthly luncheons and dinners for 20–50 people. UNITED SPACE ALLIANCE, LLC – NASA Johnson Space Center, Houston, Texas 2001 - 2007 Administrative Assistant, Director

Provided high-level executive support to ISS Avionics Production/Development teams and Environmental, Safety & Health Division for industry leading NASA Sub-Contractor & VPP Member.

Provided extensive technical support to various software engineering integration meetings and distributed error free minutes. Tracked open action items with team to ensure they were resolved in a timely fashion and noted in database. Compiled weekly activity reports for roll-up to senior level management.

Maintained travel, training and supply databases to track expenditures ; responsible for cutting overall budget costs by 12%. Drafted and maintained confidential internal and external correspondence, organizational charts, reports and presentations in SharePoint database.

Coordinated high level of international and domestic travel for Director and leadership team members. UNITED SPACE ALLIANCE – Houston, Texas 1998 - 2001 Quality Data Coordinator – Space Flight Crew Equipment Facility Member of Quality Assurance department for industry leading NASA Sub-Contractor and VPP Member.

Maintained and monitored accurate data of all manned mission flight, flight-like and ground support equipment hardware in accordance with NASA policy/procedure and documented in NASA Equipment Tracking System.

Ensured hardware / products met regulatory maintenance certifications and company requirements pre and post flight and generated Discrepancy Reports (DR) if hardware was not compliant and documented accordingly.

Coordinated with Engineering on Task Preparation Sheets (TPS) and Discrepancy Reports to ensure quality assurance steps and final inspections were performed, stamped off and documented in timely manner. Supported Test Readiness Review Boards and Open Item Reviews on flight products / hardware with Engineering, astronaut crew and cross-functional teams to sign off on equipment for manned mission flights. BOEING AEROSPACE – Houston, Texas 1997 -1998

(United Space Alliance purchased Boeing contract)

Quality Data Coordinator – Space Flight Crew Equipment Facility Member of Quality Assurance department for industry leading NASA Sub-Contractor

Maintained and monitored accurate data of all manned mission flight, flight-like and ground support equipment hardware in accordance with NASA policy/procedure and documented in NASA Equipment Tracking System (SETS). Ensured hardware / products met regulatory maintenance certifications, company requirements pre, post flight, and generated Discrepancy Reports (DR’s) if hardware was not compliant and documented accordingly. Coordinated with Engineering on Task Preparation Sheets (TPS) and Discrepancy Reports (DR’s) to ensure quality assurance steps and final inspections were performed, stamped off and documented in timely manner. EDUCATION & SKILLS

Embry-Riddle Aeronautical University / 3.5 years / Major: Technical Operations Management

(100 credit units completed; lacking 20 credit units for B.S.) Microsoft Office Suite & SharePoint Concur Travel & TRIPS / EBC Travel Database NASA Equipment Tracking System

Public Trust Security Clearance – Effective Date February 2014

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