PROFESSIONAL PROFILE- What contributions would help you achieve your goals?

Accomplished entrepreneur-minded management professional, with over 31 years of operations, transportation, and retail experience. Outstanding leadership, oral and written communications, interpersonal, intuitive, and analytical skills. Thrives in both independent and collaborative work environments. Well-versed in leading staff training and mentoring with experience, while instilling motivation and promoting teamwork.

MANAGER- Residential Cabinet Div./Contract Term October 2019 – December 2019

FastMile Logistics - Orlando, FL

Owned responsibility of overall warehouse operations and oversight of Florida and South Georgia Division.

Managed staff and process of the coordinating, scheduling, dispatching, logistics, and delivery of residential cabinets to owner occupied homes and design centers.

Affected an 8% increase in overall performance of division, while reducing customer complaints and claims, to below or within company standards.

CONSULTANT/ Logistics and Operations Management October 2017 – Present

Sandalwood Logistics – Florida

As an experienced professional, I partner with management/owners, to assess opportunities to improve current operational efficiencies, profitability, cultural change, and strategies. Have successfully engaged with and implemented enhancements, for many diverse companies and industries.

Coordinated with HR Managers and CLO to enhance and/or update current hiring and onboarding processes for new employees and/or contractors.

Broker Freight, Warehouse, Distribution, and Logistics.

VICE PRESIDENT OF OPERATIONS January 2012 – September 2017

Blue Streak Couriers – Orlando, FL

Owned responsibility for management oversight of overall operations and customer service for nationwide transportation and logistics company.

-50+ person staff and 180+ independent contractor drivers

-Dispatch Team, Human Capital Department, Customer Service, Facilities, and Field Operations

-Vendor and agent relationships

Developed and directed a cross-functioning team through the successful company expansion into 24 US states.

Accompanied Business Development in increasing annual revenues from $3M to over $12.5M, while improving on-time service indicators from 88% to 97%

Became onboard certified behavior analyst- Predictive Index Worldwide- for the enhancement of hiring, training, and coaching.

Headed up hiring, implementation, and execution of one of the first Amazon Prime Now Projects in Atlanta, Ga and Prime in Orlando, FL, as a delivery service partner company.

DIRECTOR OF OPERATIONS December 2009 – January 2012

Blue Streak Couriers – Orlando, FL

Project manager for a successful 67 county schoolboard FCAT tests distribution, in state of Florida, in 2010 & 2011.

Established Central Florida market and facility as primary statewide hub and connector for state of Florida

AREA MANAGER- Central Florida August 2005 – December 2009

Blue Streak Couriers – Orlando, FL

Managed multi-city operations startup and infrastructure for Central, South Florida, Treasure Coast, and Sun Coast markets from $0 - $3M in annual revenues

ZONE MANAGER May 2001 – August 2005

Lowe’s Home Improvement – Altamonte Springs, FL

Managed multiple retail departments within a big box home improvement store

-Training, staffing, inventory, special ordering, customer service and vendor coordination at store level

-Assisted in developing a replenishment inventory program to have less shrink for perishable product in nursery department

-Served on disaster relief team during hurricanes in Central Florida

-Was selected as candidate for corporate buyer for zone 8 nursery product.

REGIONAL VICE- PRESIDENT April 1992 – May 2001

Primerica/ Citigroup – Altamonte, FL

Distribution-broker in the financial industry overseeing market growth, sales, and training for 40 agents

-Developed a brokerage producing combined monthly team sales of $2.8M

-Maintained daily oversight of SEC and Insurance Regulations for brokerage.

MANAGER- BUSINESS MAIL ENTRY UNIT May 1991 – May 1992

United States Postal Service – Jacksonville, FL

Successful implementation of public and private pre-sort house automation to increase piece count, while reducing customer cost to process/ sort.

Mail Processing opening unit increased outgoing processed mail from 1.6 million pieces to 2.1 million pieces to meet outgoing transport deadlines.

Was involved in the 1990 transition automated operations, along with voice recognition sort software.

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