SUSAN FADDEN

** ******* ******, **** #***, Ajax, ON., L1S 0E2

Email: adb5tx@r.postjobfree.com Cell: 905-***-**** 1 of 2

Professional Profile: Customer service professional with extensive experience in administrative roles including Administrative Assistant, data entry and reception. Reliable individual with exceptional volunteer experience and the ability to manage multiple competing tasks while meeting deadlines.

EDUCATION/TRAINING

George Brown College

Completed Medical Office Administration (Diploma)

Quickbooks (Beginner)

Overland Learning + YMCA Centre

WHMIS Training

Food Safety Training

Cashier Training

Christmas Kettles (Salvation Army)

TECHNICAL SKILLS: Accurate typing speed of 60 wpm, Experience using multi-line Meridian phone system, Microsoft: Word, Excel, Internet Research, RELATED SKILLS

Administration/Reception/Data Entry

Drafted, transcribed and typed letters, memos, reports and other business correspondence

Organized, photocopied, faxed and filed documents

Answered and directed incoming calls on a multi-line phone system

Responded to inquiries, provided information about orders, services and products

Entered data into a database system to input orders, customer information and to generate invoices

CUSTOMER SERVICE

Greeted customers in a friendly courteous manner

Answered calls and 2nd directed calls to specific locations

Assisted with customer inquiries

Contacted individuals by telephone and in person and explained the purpose of the interview

Asked questions following the outlines of questionnaires and surveys SUSAN FADDEN Email: adb5tx@r.postjobfree.com Cell: 905-***-**** 2 of 2

Recorded responses on paper or entered responses directly into a computer database through computer-assisted interviewing system

EMPLOYMENT EXPERIENCE/ASSIGNMENTS

Access/Forum Research- Survey Interviewing –Toronto, ON. Sommerville Merchandising (Freedom Staffing) -Packing Assignments –Library Assistant Canadian Forces College (Filing Books, Magazines, Mail) –, Toronto,ON. Ontario Pharmacist Association - Administrative Assistant –Toronto, ON. Canada Customs and Revenue - Tax Supply Preparation –Mississauga, ON. Ministry of Finance,-Data Entry –Oshawa, ON.

Barrymore Furniture-Data Entry, Toronto, ON.

Exacta Precision Products- Order Entry Clerk/Reception, Toronto, ON. Alpha Laboratories- Data Entry Clerk, Toronto, ON. VOLUNTEER EXPERIENCE

Salvation Army Thrift Store Present

Organizing books, sorting clothes etc.

REFERENCES AVAILABLE UPON REQUEST

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