Customer Service Office

Kara C. Bragg

*** ******** **** *************, ** 25430

Mobile: 1-304-***-**** Email: ****.*.*****@*****.***

Ambitious Office professional with a strong program administration, organizational, and management skills. Highly accountable and proactive; adept at learning new computer software. Capabilities include record management, planning / scheduling, accounts payable, employee payroll, inventory, and record maintenance. Possesses strong customer service skills; enjoys fast-paced, energetic settings. Builds and retains high performance teams by integrating, developing and motivating skilled professionals while multi-tasking with attention to detail. Proficient using Windows applications; Microsoft Suites.

Ability to pass all background clearance requirements.

Education:

2017 - AAS, Board of Governors -Blue Ridge Community and Technical College

2017 - Phi Theta Kappa International Honor Society Member

2019 - AAS, Health Information Management (HIM) - Blue Ridge Community and Technical College - Honors

2015 – Healthcare Administration- Billing and Coding - Hawaii Medical College - Honors

Certifications, Training, and Awards:

2012 - Superior Performance Accommodation – US Department off the Army

2018 - CERT, Professional Development Cert - Blue Ridge Community and Technical College

2015 - Professional Medical Billing & Coding Curriculum - AAPC

2014 - Certified Customer Service Specialist - ETA International

2011 - Privacy Act & HIPAA Training – US Army/ AHIMA

2011 - AMEDD Care Provider and Support Program Training – US Army

2011 - DOD Information Assurance Training – US Army

2009 - Certified Construction OSHA safety Inspector – 360 Training

HIM Advisory Board Committee for Blue Ridge Community and Technical College

Work Experience:

2019- present

P & G DAFC Folder Technician

Martinsburg, WV

Manage all ordering, loading, and close out of material for manufacturing by purchase order as scheduled for production daily

Controlling quality and output material toward the cartoner for insertion of products into cartons

Performing tasks as needed on my line in a team environment helping the cartoner and case packer area as needed with supplies during breaks and line stoppage

Uses communication, team planning, and self-awareness in producing top quality products while adhering to safety standards and project deadlines

Energize team to perform at the highest level by motivating and recognition when team accomplish desired goals

2011-2013

Veterans Benefits Association Compensation Clerk GS-06

Kaiserslautern Civilian Personnel- Contracted to Department of Veteran’s Affairs (VA) office Landstuhl, Germany

Performed Customer service role as a VA Compensation Clerk by conducting daily interviews and counseling veterans on claims and exams while following the governing laws of HIPAA and the US Veterans Administration guidelines, regulations, and policies

Physically interviewed Active duty veterans about their medical history to find any and all treatment related to claim

Abstracted and input all data needed from their military medical records to complete and process their claim into the VA claims system

Created Radio Frequency Identification (RFID) tags for each individual file to enter/ scan/ track into the VA worldwide filing system

Created, inserted, and tracked all electronic and paper claims through our process

Transported files to and from the exam office within the Landstuhl complex for examination documentation as used by the doctors during the exam

Prepared completed exam files and medical records for shipment for FEDEX delivery to the regional United States Regional office as mandated by the VA compensation process

Answered all inquiries by phone as well as advising Veterans and Active Duty members as needed/ inquired

Liaised with local Embassies for getting our Veterans care outside the US

2006-2009

Contracts Administrator/ Office Manager

APM, LLC., Scott AFB, Illinois

Performed duties as a Contract Administrator/ Office Manager for the multimillion-dollar SABER project to include project management, customer service duties with the Scott AFB CE office and with subcontractors

Gathered, validated, and submitted all office and certified payroll for subcontractors as required by the Government and contract at Scott AFB

Dispersed all subcontractor paychecks as allotted by our headquarters in California based on their percentage of work completed

Tracked all subcontractor activity on base as per work schedule and all insurance policies as warranted by the contract

Conducted OSHA Safety Inspections as needed in compliance with OSHA Construction Safety Standards, the state of Illinois, and federal regulations

Office manager duties included ordering and inventory of supplies, basic computer and office machine maintenance, answering all phone inquiries, payment of all on site bills, and basic office upkeep

Coordinated all subcontractor passes, bid paperwork, and meetings

Instituted and developed office procedures for the filing system, archiving, and project closeout

Prepared and inputted commitment documents, purchase orders, rental agreements, and change orders

Received, processed, and shipped all mail and packages

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