Customer Service Manager

Location:

Mishawaka, IN

Salary:

$18.00/he.

Posted:

March 05, 2020

Contact this candidate

Resume:

Objective

Determined and committed individual seeking an entry-level and challenging position where I can apply my skills, in a team environment, working in the Information Systems Technology field.

Skills

●Customer Service/Security

●Cisco router network administrations

●CAT5/CAT6 Cable Installation and termination

●Able to install, repair and update computer operational systems software/Desktop Computer Administrator

●Fiber Optic Cable Installation and termination

●Coordinate technical support with clients needing assistance with computer related issues

●Inventory of desktop computer, repair parts, routers, printers, cables, and switches

●Data Entry (can type 40 wpm)

●Remote technical computer support

●Installation and repair of Office 2007, 2010, and 2013, Windows 7 and XP OS software

●Management of 4 technicians for onsite trouble calls

●Windows Server 2000, 2003, and 2008 Network Administration

●SQL Server (2005 and 2007) Database Administration

Education

Associate in Applied Science Degree in Information Technology with an Emphasis in Cisco Router Administrations (1 yr)

Heald College- Honolulu, Hawaii Graduation: April 2012

Associate in Applied Science Degree in Information Technology with an Emphasis in Network Systems Administration (2 yrs)

Heald College- Honolulu, Hawaii Graduation: October 2011

United States Navy Basic Training (2 months) Completed: Feb 1991

San Diego, California

Work Experience

Greeter, Walgreens Drugstore Honolulu, Hawaii Apr 2015 – Jan 2016

●Loss prevention

●Customer Service

Driver Helper, United Parcel Service Honolulu, Hawaii Nov 2014 – Dec 2014

●Assist the UPS Delivery driver in the routing and delivery of packages addressed to the UPS customers.

Technical Coordinator, PDC Systems Honolulu, Hawaii Jan 2013 – Oct 2013

●Coordinate Schedules for Technicians

●Perform Remote Technical Assistance for Clients

●Assign Trouble Tickets to technicians

●Desktop Computer Maintenance

●Coordinate Morning Meetings

●Assign and schedule new network installation projects

Security, Playbar Waikiki Honolulu, Hawaii Jun 2012 – Jul 2013

●Maintain safety

●Uphold security standard in the confines of the club

●Support the rest of security staff in upholding fire safety standards

●Reduced damage costs by 15 % by observing mandatory safety precautions

Warehouse Clerk, Apria Healthcare Pearl City, Hawaii May 2007 – Feb 2009

●Maintain all facets of UPS-LT and ACIS Systems to assist with patient equipment and medical supplies.

●Update and revise ACIS System for warehouse inventory.

●Documents internal/external communications with vendors and clients/patients.

●Saved the company $2,000 per month by proper maintenance of all returned equipment.

Technical Facilities Control Supervisor, Naval Computer Telecommunications Area Master Station – Pacific (NCTAMS- PAC) Wahiawa, Hawaii June 2002 – February 2006

●Supervised a team of 12 people in providing communications to at sea assets in the Pacific Theatre

●Provided training for the Communications Division of Information Systems Security

●Developed various communications and emergency training evolutions training a total of 900 people during my naval career.

●Network Administrator (Microsoft and Unix Networks)

References

Robert Muniz (General Manager)

Walgreens

1488 Kapiolani Blvd., Honolulu, Hi 96814

Ph: 808-***-****

Wyatt K Kahapea (Transfill Supervisor)

Apria Healthcare

7910 Shaffer Parkway, Littleton, Co 80127