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Customer Service Support

Location:
Chennai, Tamil Nadu, India
Salary:
5 lakhs
Posted:
March 05, 2020

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Resume:

P R O F E S S I O N A L A S P I R A T I O N

An aspiring self motivated Hr professional with excellent interpersonal skills, outstanding customer service, keen on learning various HR aspects looking for a growth oriented career in HR domain with a progressive company that provides scope to apply my knowledge and skills and contribute my best.

C A R E E R E X P E R I E N C E

Worked at Barclays as Process advisor for HR Operations UK from February 2018 until June 2019.

Support the Employee Data Management Service, Process new hires/transfers/leavers requests, Manage all Personal Data change requests,Administer changes to maternity, paternity, adoption and other leave processes and Update relevant portal content where necessary .

Educate, train, monitor, problem-solve, and ensure company HR policy is followed across all employees, managers, and executives.

On boarding and screening administration, Personal information updates, People management (e.g. absence, transfers and exit), Organization and position management, Learning administration and contingent worker management.

Managed pay and compensation benefits, handled all pay related grievances and provided relevant measures to ensure harmony between the staff and the business.

Managed a hot-line for employee situations, complete exit formalities, and handle disciplinary and grievances issues.

Provided administration support for Performance system and support employees, line managers and HRBPs on Performance Management policy and functionality queries based on SLAs as per PM Service Catalogue

Worked as part of security and fraud risk operations HSBC as fraud detection executive from October 2016-november 2017

Regularly monitor the fraud alarms, identify frauds and execute appropriate action to prevent fraud and provide relevant data to fraud management system to generate alarms for potential frauds

Analyze relevant data and produce meaningful reports capturing root cause of the issues identified and perform the required action using appropriate tool and identify leakages in order to minimize fraud loss.

Worked at HGS as CRO from September 2014- June 2016

Worked in both inbound and outbound process, handled escalation calls and provided assistance to 1st and 2nd level customer support to end users.

A B O U T M E

Hardworking and dedicated

individual willing to adapt to any

situation and keen on learning new

things with strong communication

skills and positive attitude and a

good team member.

A C A D E M I C

2010-2014: Bachelor of

engineering –Vishweshwaraiah

technical university, Bangalore

India

I T S K I L L S

Microsoft Word, Power point

& Excel,SAP HR

A C H I E V E M E N T S

Received Annual award ‘Super

sleuth 2017 ‘for preventing fraud

through diligence and effective

reporting and fraud monitoring of

financial statements at HSBC,

Bangalore.

C O N T A C T

Mobile: 984*******

E-mail: adb5qd@r.postjobfree.com

P E R S O N A L D E T A I L S

Date of birth: 27/05/1992

Marital status: Married

Languages known: English, Hindi, Kannada

& Tulu

Harshitha P



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