Kristen Hendrix

**** *. ******* **.

Jeffersonville, IN 47130

812-***-****

adb5q5@r.postjobfree.com

OBJECTIVE

To obtain a position within a company that will utilize my skills, abilities, and experience with possible opportunity for future advancement.

EXPERIENCE

Office Depot, Louisville, KY — Operations Manager/Interim General Manager

June 2019 – PRESENT

Responsible for freight and logistics activities within the store

Oversee in-store marketing through advertising

Inventory preparation and execution

Accountable for the store’s controllable profit

Identify and implement actions to reduce waste and inefficiencies

Ensure safe and efficient day to day operations

Carry out supervisory responsibilities in accordance with company's policies

Address employee performance and corrective action plans

Oversee the management of product merchandising and inventory to ensure processes flow smoothly

Analyze sales data to determine if store is meeting financial goals

Implement plans to improve store performance

Staff, train, and supervise department managers

Set performance goals, resolve employee conflicts, and encourage teamwork

Manage the different departments to ensure the store reaches sales objectives

Maintain, update, and enforce safety and security procedures

Conduct inventory analysis to determine optimal stock levels

Ensure compliance with company policies and procedures

Monitor the activities of the customer service department to ensure a satisfied clientele

Responsible and accountable for entire store operations in absence of Store Leader

Responsible for leading the execution of plan-o-grams, organizing and sales price changes

Oversee fulfillment of Omni Ship From Store and Instore Pickup orders

Responsible for ensuring store is opened and closed properly and all register and safe tills are accurate

Maintain Loss Prevention and Safety compliance

PetSmart, Clarksville, IN — Customer Engagement Leader

October 2017 - May 2019

Promoted 3 times in 18 months: Pet Care PT seasonal associate-Associate Lead with Keys-Customer Engagement Manager

Pet Care department manager

Set standards for customer engagement

Ensure every pet and pet parent has an exceptional customer experience

Responsible and accountable for entire store operations in absence of Store Leader

Create, provide, and maintain a safe, clean, fun, and caring environment for pets and their pet parents

Count and ensure all live animal inventory is accurate

Order, track, and receive all supplies for multiple departments

Ensure invoices are correct and entered into the system daily

Hold associates accountable to company and government safety standards

Ensure all pets in our care are happy and healthy in all areas and departments within our store

Ensure immediate action is taken when a sick or injured animal is located in the store

Provide a high level of cleanliness, sanitation, and humane conditions for all pets in the store

Ensure consistent compliance with all company policies and procedures

Responsible for leading the execution of plan-o-grams, organizing and sales price changes, and oversee fulfillment or our In-Store Pick Up Orders

Use of SAP/Zebra for inventory control purposes

Accept and receive twice weekly HG and CONS store shipments

Operation of forklift for unloading pallets from shipment

Responsible for setting up, advertising, and monitoring all special events

Adoption Ambassador

Connect with pet parents and create and everlasting bond

Prepare nightly deposits

Responsible for ensuring store is opened and closed properly and all register and safe tills are accurate

Assist Merchandising and Inventory Leader with inventory management

Oversee in-store marketing through advertising

Home Instead Senior Care, New Albany, IN — Recruitment and Retention Coordinator

December 2014 - July 2016

Promoted 3 times in 19 months: Caregiver-Executive Administrative Assistant-Recruitment and Retention Coordinator

Specialized in Advanced Alzheimer’s/Dementia Care and Hospice Care

Recruited and hired many employees for management and non-management positions

Use careers websites to assist in locating possible candidates for employment

Educate employees of Human Resources policies and procedures

Assessed employee performance and issued disciplinary action/notice when needed

Processed all background checks, drug screens, and driving records in a timely manner to meet all company, state, and federal rules and regulations

Answer employment inquiries in a professional, knowledgeable, and timely manner

Create and maintain all employee records including I-9 and W-4 forms

Work with Scheduler to coordinate caregiver schedules with an emphasis on creating a high quality match and ever lasting client/caregiver bond

Handled all incoming and outgoing communication with new employees

Coordinate activities with other executives to ensure a timely completion

Presented training information through role playing, training exercises, videos, testing, and simulations to all new employees

Responsible for audits of all employee files to ensure all were up to state and federal laws

Responsible for maintaining on-call management schedule

Responsible for client and caregiver introductions

Provide support to administrative staff and franchise owner

Maintain office efficiency, supply, and manage office equipment and machines

Perform, coordinate, and oversee administrative duties

Organize and accurately maintain payroll and filing systems

Offer a high quality in Customer Service

Assist in processing orders for staff and clients

Provide non-medical services to individuals and their families who would prefer to remain living at home

Assist with routine personal hygiene such as dressing, bathing, denture care, and daily medication reminders

Perform light housekeeping tasks such as making the client’s bed, doing laundry and ironing, wash dishes, ensure the client’s house is clean and free of clutter and debris, and checking food expiration dates

Assist in meal prep and feeding when needed

Run errands such as grocery shopping, doctors appointments, medication pick up, etc.

Provide morning and nightly wake up and bedtime assistance

Promote a client’s physical, mental, and emotional well being

Administer care to bed bound clients such as bed baths, medications and nutrients through feeding tubes, and diaper changes

Lifestyle Valet Robley Rex VA — District Manager

August 2012 - December 2014

Responsible for reviewing applications/resumes and conducting interviews for several locations

Calculate, document, and report weekly time cards for payroll weekly

Create and disburse weekly and bi-weekly schedules for multiple

Complete incident reports if any vehicle and accidents occured locations

Record and submit insurance claims and police reports for any accidents, lost keys, and theft or damage while in the care of our corporation

Responsible for performing monthly, biannual, and annual employee evaluations, provide owner with recommendations for promotions, disciplinary action, and termination of employment

Collect and organize all pre-employment information necessary for federal background checks, drug screening, driving records, payroll, and insurance

Acknowledge, greet, and welcome patients and visitors to the facility while providing exceptional customer service

Monitor lot to ensure the security of all vehicles

Responsible for safely parking and retrieving patient and visitor vehicles in a prompt and safe manner

Assisted patients upon arrival and departure of hospital

Organize and keep an accurate inventory of all valet keys

Provide all patients and visitors with a valet receipt

Ticket all cars and keys with appropriate information

Explain parking and retrieval procedures upon arriving to facility

Assist with assembly, loading, and unloading of all walkers, standard and electronic wheelchairs, and any other walking aid

Operation and knowledge of all manual and electronic wheelchair lifts and trailers

Assist patients with location to appointments

Assist patients and visitors to their appointments ensuring they arrive on time

Work in tandem with VA Police to ensure a safe and clean environment for guests while in the facility

EDUCATION

Ivy Tech Community College, Sellersburg, IN — Early Elementary Education and Abnormal Psychology

January 2009 - June 2012

New Albany Senior High School, New Albany, IN - General Studies-Diploma

August 1997-May 2000

SKILLS

Customer Care

Microsoft Office

Networking and Social Media

Google Docs

Inventory Management

OSHA Standards

Payroll

Retail Management

Recruitment and Retention

Merchandising

Mobile Warrior

Medallia

VOC

Pallet Jack

Shipping and Receiving

RFID

SAP

Prism

Kronos

Scheduling

HIPAA

Office Management

REFERENCES

Available upon request

Contact this candidate