Professional Summary : Experienced IT Project Manager

-10+ years of experience in IT with strong leadership skills with hands on project and delivery management in BFSI domain.

-Managed complete life cycle Projects-Waterfall & Agile methodologies.

-Knowledgeable in Program / Project Management & methodologies.

-Project Management Tools handled: Clarity PPM, Planview, Jira/ Confluence and a number of customized tools (as part of various projects handled)

-Strong Risk management and Stakeholder management skills

-Excellent communication, effective at liaising and managing relationship.

-Worked with reputed BFSI clients of US, UK & APAC in customer facing role.

-Understanding of software architecture, design, languages, platforms/ tools

Skills

Planning & Scheduling Budget & Cost Control

Audit & Compliance Transition planning and Execution

Reporting & Documentation Strong Problem Solving Skills

Risk Management Cross functional Team Management

Agile Methodologies Process and Productivity Improvement

Team Coaching & Mentoring Customer, Team & Partner Relations

Technical

OS & Environment

Windows, Linux

Database and Languages

Oracle, PL SQL, Core Java

Project Management

Plan view, Clarity, Jira, Visio, MS Office

Functional

Management & Leadership

Project and Program Management

Certifications

PRINCE2 Practitioner; ITIL v3 Foundation

Professional Experience

Working with Capgemini India Pvt Ltd. Since November 2009

Global Payments (GPay) Aug.2019-Dec.2019 Chennai, India

Global Payments Inc. is a leading worldwide provider of payment technology and software solutions delivering innovative services to our customers globally.

Role : IT Project Manager (Infrastructure migration)

Project scope/Job responsibilities included -

(a) Identifying Servers where Oracle JDK is installed from IBM Big Fix Tool report;

(b) Ascertain Application Owners of Servers from Company’s CMDB & tools;

(c) Initiating a dialogue and explaining Project Scope and guide in migration project

(b) Preserve SIT SAT sign off from Application owners on completion;

(e) Handhold application owners for Post go-live support activities from RHEL;

Achievement: Completed migration of Applications in Phase-1 (with no dependencies) successfully. This resulted in saving of Oracle JDK licensing cost for around 1000 cores (licensing cost is proportionate to the cores).

Synchrony Financials (SYF) Jun.2017-Jul.2019 Chennai, India

Synchrony Financials is a premier consumer financial services company, offering private label & co-branded Dual Card credit cards, promotional financing & installment lending, loyalty programs & FDIC-insured savings products through Synchrony online banking.

Role : IT Project Manager

Projects on branded cards, Legal compliance, Customer Service & Automation

Job responsibilities include -

Manage development projects in Customer Service & Workstation projects

Engage with and monitor multi-vendor Dev / QA / UAT teams in Hybrid model (some projects were Waterfall and some were Agile)

Create Weekly Status & RAID log for all stakeholders

Secure Budget approval at inception, track with actual as work progresses

Work on Change Controls for time, cost & schedule changes

Achievement: Gained appreciation from all stakeholders (considering SAR-Automation as high-visibility Legal Compliance Project) for coordinating with FINCEN (US regulatory body) & multiple teams and got released in record time.

Complete details of projects handled are provided as Annexure-1

Environment: Java, SQL Server, Mainframe, Data Warehouse

HSBC Aug.2016 – May.2017 Hyderabad, India

HSBC Holdings plc is a British multinational banking and financial services holding company. It is the 7th largest bank in the world, and the largest in Europe.

The Financial Services (Banking Reform) Act of 2013 is a UK Government proposal aiming to impose higher standards of conduct on the UK's banks. It also looks to improve their loss-absorbing capacity and outlines plans for the “ring-fencing" of retail and wholesale banking activities to hive it off from the risky (though profitable) wealth banking activities.

Role : IT Project Manager

Handled projects on UK Ring Fencing regulation, Digital / branding and AML in a Hybrid model (some projects were Waterfall and some were Agile)

Job responsibilities include -

On receiving project approval, it is analyzed with Business & IT stakeholders and overall project plan is prepared and tracked to closure

Engage & Lead team of Developers, Testers, Infra support when required.

Provide Status Updates to Program and escalate critical Risks / Issues

Details of projects handled are provided as Annexure-2

Environment: Java, SQL Server, Mainframe, BI Data Warehouse

RNAIPL Mar 2015 - Jun 2016

Chennai, India

Renault Nissan Automotive India Private Ltd. has a manufacturing plant in Chennai, with capacity of 400,000 vehicles per annum, split between Renault India Private Ltd. And Nissan Motor India Private Ltd. to compete in India's car market.

Role : Project & Engagement Manager

Handled Data migration project (Experion to SAP-FICO) with a team of Consultants

Responsibilities include – Preparing Project plan, getting tables migrated to Oracle Hyperion tool using table level mapping, testing & deploying on completing UAT.

Environment: SAP-FICO, SAP-ABAP, SAP-MM, SQL Server, MS Office

C NA Mar 2014 - Feb 2015

Chennai, India

CNA is the eighth largest commercial insurer in the US. It provides a broad range of standard and specialized property and casualty insurance products and services for businesses and professionals in the U.S., Canada, Europe and Asia.

Role : Project Lead

Handled CNA Surety projects (small and minor enhancements) – around 15 projects completed during the year (5 FTE used for around 200D).

Responsibilities include -

Program Management: Coordinating PoC & monitor projects once awarded. Conducted review calls / Scrum calls (for a few projects) & circulated status reports

Delivery Support: Prioritization, assignments, tracking/ monitoring, CHAM & MIS.

AMOS (Allianz) Dec 2013 - Feb 2014

Pune, India

AMOS a leading property-casualty insurer globally, ranking among top five in life/health insurance business, with portfolio of a wide range of Property-Casualty & Life/Health insurance products for both private & corporate customers. Most of its insurance markets are served by local Allianz companies while selected business lines are run globally such as Global Corporate Customers, Credit Insurance, Assistance Services, Worldwide Care, Global Automotive and Reinsurance.

Role : Project Analyst

The transition project proposal was prepared to centralize procurement of facilities viz. Computers & consumables, hospitality / hotel accommodations across the multiple units of AMOS. The proposal included analysis of ‘AS IS’ state and drafted the ‘TO BE’ state for consideration with Cost Benefit Analysis to take it forward

This is a short term pilot project and concluded with a Feasibility cum CBA report

Morgan Stanley Nov 2012 – Jul 2013

Chennai, India

Morgan Stanley resulted from merger of the original Morgan Stanley with Dean Witter Discover & Co. in 1997. The new firm changed its name back to "Morgan Stanley" in 2001. The main areas of business for the firm today are institutional securities, wealth management and investment management.

Role : QCOE Project Co-ordinator

The transition project included Services Take-on cum re-badge of willing vendor resources working on QCOE Applications suite from Incumbent Vendor to the KT Recipients. 180 Resources were made billable at the end of this project (50% each)

Responsibilities include but not limited to -

KT planning & execution with min impact on regular deliverables & downtime.

Planned / managed Transition project, maintaining risk and issue logs.

Identified knowledge gaps bridged by imparted training modules, engaging SMEs and offline training by suggesting graded e-learning programmes.

SCOPE International Dec 2009–Feb 2013 Chennai, India

An independent Full-Service Contract Research Organization (CRO) with a network of 17 local offices / business entities in Europe & USA. Scope offers a complete range of clinical development and consulting services to the pharmaceutical, biotechnology, and medical device industries.

Role : PMO / Project CoOrdinator

Core banking projects assigned were coordinated; project plans & budgets, tracking actuals, working with vendor resources to catch up with Project Plans, raising Change Controls, Status monitoring, reporting and generating RAID logs.

Professional Experience: Previous Company-1 :

Satyam Computer Services Ltd., Hyderabad- Period: Mar.08 – Oct.09

Satyam Computer Services Limited is a global consulting, IT services company, offering a wide array of solutions, from strategy consulting right through to implementing IT solutions for customers. It offers a range of expertise to help customers re-engineer / re-invent their businesses.

Role : Client billed PMO Manager

Internal project, Communications, scheduling meetings (for Resourcing, Delivery Support, Operations & Finance), invoice co-ordination, Project scheduling / tracking, resource fulfillment, Resource Utilization / Optimization, Business Cases and approvals.

Created SOWs, Project Codes, tracked budget vs. actual, allocation facilitation; Resource Utilization and Optimization, Invoicing, Tracking, etc.

Convening / conducting Project Review meetings, circulating MoM and RAID logs, closure of action items, approvals & communication

Professional Experience: Previous Company-2: GMR Projects, Bangalore;

Role: Associate Manager-Projects; Period: Jun.07 – Feb.08

Managing of Project Communications (Delhi & Turkey Airports & 2 Road Projects), convening meetings (internal & external) & circulating Minutes thereof, facilitating Business Cases consulting onsite Project Managers.

Professional Experience: Previous Company-3: Karvy Realty, Hyderabad;

Role: Asst. Manager-Projects; Period: Feb.06 – May.07

Initiating and inking proposals for Land Development, getting legal opinions, facilitating approvals from banks for finance, retail marketing through sales team, catering to institutional demands as per client requirements, bringing people to the negotiation table, preserve documentation and close deals.

Professional Experience : Previous Company-4 : Orient Cement –

Role: Dy. Manager (Marketing & MIS)- Nov.97 to Feb.06

Convening & driving meetings for Production Planning & Inventory control. Also extended support to Marketing function. Had worked with Management Representative and completed ISO Documentation.

Professional Experience : Previous Company-5 : SOL Pharma –

Role: Asst. Manager (PPIC MIS)- Jul.90 to Nov.97

Production Planning & Inventory control prepared on the basis of Sales forecast given by Depots. This is fixed in a meeting with all the stakeholders and PPIC baselined. Extended support to Marketing function. Worked with MR and completed ISO Documentation.

Key Certifications & Recognitions

PRINCE2Practitioner® Certified

ITIL v3 Foundation Certified

Prepared for Professional Scrum Master Certification (PSM 1)

Rising Star Award – Synchrony Account

Education

Bachelor of Commerce (B.Com.) – AP Residential Degree College, Nagarjuna Univeristy, Andhra Pradesh – 2007

Residence Address: C/o. P Raju, H.No.17/5C, Senduran Colony, Madipakkam, Chennai-600091

Passport : Hold valid passport; can travel onsite for business requirements.

Linked in Profile : https://in.linkedin.com/in/srinivasvenugopal

Annex-A : Details of Projects handled as part of my IT Project Manager experience

Client: Synchrony Financials: Role: Client billed IT Project Manager - June.2017 onwards

Assigned projects will be driven by IT Project Manager by engaging stakeholders (via Plan view Work flow manager) to get clarity. Schedule Pre-estimation meeting, get estimates & financial plan [budget] approval and consequently proceed with build, test, deploy and handover as per plan prepared initially.

Project-1: Travel Notification Enhancements: 225 FTE effort; approx. Cost: 0.25 L US$

When a US based card holder travels within US out of his registered location, it is expected that he informs his travel plan to customer care, so that the card will be enabled and not blocked (for security reasons). Based on this information logged in Auto Notes, the card will be enabled and thus the High Value Customers do not face a rejection when transacting on the SYF Bank cards.

Project-2: Cease & Desist: 250 FTE effort; approx. Cost : 0.30 L US$

When a Customer requests the Bank not to call him, the bank should oblige. But often repeat calls are made by Client Service Rep to the cardholder, due to lack of recording the C&D from customer on the customer profile page. This project is to construct functionality to record a C&D request from customer on a particular number and at particular times. A new C&D icon is added to the Workstation Top navigation bar to be available & enabled all the time, across all sessions without any constraints on user profile / client resulting in enhanced UX.

Project-3: SAR Automation: 400 FTE effort; approx.Cost : 1.25 L US$

Legal compliance project necessitated as ‘Support Central’ is being replaced by ‘Service Now’ (web based tktg. tool).

Details: Fraud team’s manual consolidation of facts and preparation of ‘Suspicious Activity Reports’ from data of sources viz. ATM Cash Volume report, GRF Risk & Fraud workflows is automated and preserved in a Database. This project builds a Case Management tool (IBM ACM) for generating report for SAR number. 18 SAR forms that used to get generated by Fraud Investigators by raising Support Central tickets are replicated in USA DB [Mid Apps Suite] and access provided using IAM workflows to Fraud Investigators.

Project’s product: A single xml file or group of xml files in a batch will be enabled to be generated for daily individual & bulk SAR online filing to FINCEN (US Govt.) in regulatory compliance via Secured VPN connection to FINCEN. Alongside, a PDF file will be enabled for generation for repository purpose.

Project-4: Transaction Defect Auto Network : 180 FTE effort; appox. Cost : 0.40 L US$

MCC (Merchant Category Code) table updates can include/ exclude World Sale / internet transaction (contrary to in-store), as it is data-driven i.e.it enables new clients to be on-boarded by a Data Load, based on Rule engine. While processing a Promo Sale, based on profile, pop-up with business defined message to appear with Ok & Cancel buttons.

Business defined Messages: (a) for Backline CSR, a business defined message to appear with Ok & Cancel buttons enabled; upon checking ok, changes will be effected; (b) for Frontline CSR, a business defined message to appear with ok button only, upon clicking ok, changes will not be allowed.

Annex-B : Details of Projects handled as part of my IT Project Manager experience

Client: HSBC UK: Role: Client billed IT Project Manager - Aug,2016 to May.2017

Implemented Logical Separation (Big 5 UK banks Ring Fencing Regulations) for Capgemini’s major Client– HSBC (as part of Data Services- DaaS).

The changes vertically split the existing banking operations into:

(a) HSBC UK - Branded entity-Ring Fenced Bank and

(b) Hive off risky operations of Non-Ring Fenced bank comprising commercial & investment banking and protects interests of Retail customers.

These are regulatory projects in compliance of Bank of England mandate to accomplish vertical split before end of 2019. These are executed in phased manner viz. New Bank Ready and Back Book migration. Executed 8 projects in Finance Release [having inter-dependency with other projects within release & 3rd party systems] successfully under stringent timelines.

Brief details of project-wise code change releases:

1.Inter Charge Fee Regulation on Credit Cards: IFC is paid by Merchant’s bank [Acquiring bank] to Customer’s bank [issuing bank] and is deducted by card issuing bank from the amount payable to Acquiring bank or independent sales orgn.[ISO]. For ATM cash transactions, fee is paid by card-issuing bank to acquiring bank [machine maintenance]. Differential IFC between individual pay-0.3% cap & Corporate Pay-1.7% is reversed to accounts based on GRA rules in engine. 200 FTE effort; approx. Cost: 0.20 L US$

2.R3-Credit Cards: Customer Reference Data gets the customer segmentation process updated – this had to be consumed by BI and needs to be confirmed to Customer Data Management [CDM] based on GA rules in engine. 250 FTE effort; approx. Cost : 0.30 L US$

3.Unification of Account codes in Global Payment systems: Regularization of HUB Sort Codes), incl. hierarchy & Removal of hard coding of Sort Codes. 300 FTE effort; approx. Cost : 0.35 L US$

4.Retail Payment systems updates: Account number updates consequent to changes in HUB Sort Codes, incl. ESR hierarchy & removing hard-coded ones by updating BCDU tables; Changes are designed to flow/update from TMO-ETL. 400 FTE effort; approx. Cost : 0.45 L US$

5.TMO/Risk – Transaction Monitoring & Optimization: GPS need to send additional 20 files to UKBI based on GRA Rules built in GPS, RPS & HUB- [Source Systems] appropriately changed by IT BI team to enable data flow & storage in CAMP repository & 39 feeds incl. Customer Reference data [CRD] & Data replication from UKDW Terra data 6 for historical data references / processing. 450 FTE effort; approx. Cost : 0.60 L US$

6.Global Payment Systems-GPS : Functionality built to send additional 20 files to UKBI-TMO rule engine for enabling TMO / Risk monitoring & feedbacks. 250 FTE effort; approx. Cost : 0.30 L US$

7.Enhancements to Digital BI system for Logical Separation :Front end changes related to branding & support of cross functions’ interacting apps. 450 FTE effort; approx. Cost : 0.70 L US$

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