TANIA BLANCO

*** *** ******

Ste-Anne-des-Plaines, Québec

J0N1H0

Cell phone: 514-712-

9299

Email: adb5ne@r.postjobfree.com

LANGUAGES English, French, Italian

EDUCATION

**** *** ** ******** ****nistration

2003 Highschool Diploma

SUMMARY OF

QUALIFICATIONS

All MS Office (word, excel, access, outlook, powerpoint, documentation, desktop publishing), lotus notes, V12, medlab, base de la comptabilité-SAP, CRM, SUN450,

Salesforce, Scheduler

Attestation:

● Recent modifications and bankruptcy

● The depth of the collection world

● Legal concept for better collections

● Protecting receivables in construction

EXPERIENCES

2018-2019

2017- 2018

Bayshore Specialty RX

Bilingual Reimbursement Specialist

• Coordinate and manage all aspects required in

order to obtain prescription drug coverage.

• Coordinate cases with insurance companies,

physician' office and healthcare professionals in

order to maximize reimbursement solutions

• coordinate documents, submissions and all related paperwork to insurance companies, public/ federal

funding programs.

• Implement financial aide if necessary

• coordinate with pharmacies once coverage is in

place.

• entering all adverse events when necessary

2015-present

• communicating with patient and ensure on time

treatment start, as well as reassuring patient for all additional questions.

• Coordinating with team once patient is ready to

start and be scheduled with infusion nurse.

• Coordinate with nurse in charge of patient file to ensure all is well.

• Other duties and tasks related to reimbursement. Innomar Strategies –Amerisource Bergen

Humira Scheduler (contract)

Answer phone calls on Queue

Send and receive emails regarding medical

clarifications

Follow ups with files and with all necessary people

Coordinate blood work/test

Handle all Rush requests within 24/48 hrs

Creating and maintaining Field Nurse appointment schedule; ensure all available time-slots are filled appropriately for all programs;

Ensuring that all communication referred by

patients programs personnel (Case worker or

Managers) are dealt with in a timely manner

resulting either in new appointments or re-

scheduling or patients;

Confirming recurrent appointments and informing

the Nurse Clinic team

Collaborating with the nursing & Clinic

Management Team regarding scheduling

processes and new initiatives

Identifying scheduling challengers and working

with the department managers to find solutions

Maintaining record of Field Nurses availability

Preparing Field Nurse travel requisition forms

including travel expenses for special appointments

Implementing scheduling procedures as per

management request and providing training to

back up staff as requested by the Manager and /

or Director

Groupecho Canada

Customer Service Care Agent

● Answering phones, emails for four of our regional offices

● Data entry

● Create user codes

● Client file updates

● Follow up on new clients\contracts

● Internet training on our website

● Answer to all request internally

● Insert new client lists under surveillance.

● Read and explain Public Archives to client

● Explaining how service work, guiding and selling services to better serve clients needs

● Welcome calls to new clients (sending/ preparing new client packages)

● Prepare credits

● Fill in complaints in our complaint software and follow up with VP of Operations

● All technical issues (email bounce backs, passwords not working, website configuration, etc.

● Often in communication with Sale Representatives for follow up with new client training, changes in client profile, up sales, requests, etc.

● Read and explain credit reports, Commercial Solvency

● Answer all questions for collections, credit report, criminal reports, construction liens, liens, archives, title searches, other services with Groupecho

2014-2015 Groupecho Collection (Collection Agency) Administrative Assistant

● Data Entry (enter all new collection files received from clients)

● Consumer credit reports

● Transfer of collection accounts (dispatching)

● Was main contact for some clients, Hydro Quebec, Lapresse, Transcontinental, Discount, Price Water House Cooper - I was the sole person in contact with these clients for reconciliations, payments, settlements, follow ups, and all other information regarding those collection files.

● Payment posting

● Adjustment of payment via our systems that Collector use.

● Update all collection files/ final notices

● Send out, create, and follow up on expired final notices

● Other Administrative tasks

● Receptionist (greeted clients and walk ins for payment)

● Covered main reception area during breaks

● Office supply orders

● Help out with legal secretary for legal collection files.

● Prepared legal fees

2014-2014 (6 mois) Gamma Dynacare Laboratory (contract) Customer Service Representative

● Answer phones and emails

● Answer all questions concerning analysis (Dr’s, nurses, lab technician, and patients)

● Scheduled appointments for prenatal exams.

● Facturation

● Update anomalies

● Update information for results

● Fill in non-conformities

● Prepared kits

● Faxed patient results to their doctors regarding prenatal exams

● DNA

2012-2014

2012-2013

Maternity Leave

Eventia Entertainment ( Event Planner - my

company)

2008-2012 Bombardier Aerotech

● Orders for office supplies and shops.

● IT reports / and Tickets

● Update and organize 4 managers agenda’s

● Administrative tasks, answering all requests for Managers and a staff of 215 people.

● Administrative support for all department

● Schedule and manage conference room bookings

● Prepared confidential documents for clients on pre ordered aircrafts

● Keep all documents updated with latest versions

● Worked closely with Designers and Sales Managers

● Pre Approved employee timesheet weekly.

● Create reports via Excel and Powerpoint

● Data Entry

● Administrative Assistant to Designers and Sale Managers

Contact this candidate