Customer Service Executive Assistant
Resume:
ANNETTE ISAGUIRRE
MIAMI, FLORIDA 33185
****************@*****.***
JOB OBJECTIVE:
Bachelor graduate with over three year experience providing office administrative support and customer service to a diverse population in a fast-paced environment, seeks an opportunity to transition into a clerical / office support position in any field where I may contribute my previous experience to assist in developing and implementing efficient procedures and techniques related to all aspects that the job demands.
SPECIAL SKILLS:
Computer competency in Microsoft Office software, e-mail and internet applications
Typing speed: 50-55 words per minute (wpm)
Office technology experience: printers, scanners, fax machines, multi-line telephones
Great knowledge on Microsoft Office software: Word, Excel, PowerPoint, Access, and Outlook
Extensive knowledge of Expense Wire System
Extensive knowledge of Concour Solutions System
Extensive knowledge of Jenzabar System
Punctual and reliable; highly organized, and consistently complete tasks on time
Able to make tough decisions in stressful environments and situations
Self-motivated individual, full of positive energy and new ideas; great team player
Bilingual, fluent in English and Spanish
EDUCATION:
Keiser University – Miami, FL Graduated: October 2015
Pursuing Bachelor of Arts
Honor Roll: 3.60 cumulative GPA
Atlantic Southeastern Academy – Miami, FL June 2009
High School Diploma
WORK EXPERIENCE:
West Gables Rehab Hospital April 2017 - Present
Human Resources Coordinator / Select Medical
Maintains and updates employee files: HR, Employee Health, Agency and Contract Services with accurate and complete information and maintains the HR grid and required tracking.
Prepares and maintains employee new hire packets and ensures accurate and timely completion of the new hire process and paperwork.
Type’s correspondence, memoranda, reports and records, as requested. Prepares computer spreadsheets as necessary. Initiates correspondence or reports for the HR Manager/Director.
Performs various routine tasks and basic problem solving to assist in discharging responsibilities.
Maintains postings, files, and procedures that are in compliance with federal and state statutes.
Prepares and mails various correspondences to new and current employees.
Provides clerical and administrative assistance to the HR Manager/Director.
Opens and distributes all incoming mail. Screens all incoming correspondence, and, in the absence of the HR Manager/Director refers materials requiring immediate attention to the appropriate department.
Accurate and timely bi-weekly payroll processing with the coordination and support of corporate payroll.
Coordinates recruitment processes in compliance with the hospital’s recruitment plan.
Provides and communicates accurate information to employees regarding benefit eligibility and coverage, and questions. Provides information in accordance with the Consolidated Omnibus Budget Reconciliation Act (COBRA).
Proactively addresses employee concerns and with the HR Director & HRD coordinates any necessary investigations.
Participates in the interdisciplinary team concept (e.g., Safety, Infection Control, and Quality). Attends staff meetings as required/needed.
Processes and maintains all worker’s compensation claims in a timely manner and according with the company’s Return to Work program
Processes all unemployment requests, FMLA and Leave of Absences in an accurate and timely manner.
Ensures confidentiality and professionalism is maintained when dealing with sensitive and confidential information.
Performs other duties as requested.
American University of the Caribbean/DeVry Group August 2014 – April 2017
Administrative Assistant
Assist Executive Assistant/Office Manager with the record keeping of the administration department.
Handle calendar for Sr. Associate Dean and Interim Associate Dean (Heavy Calendar, Personal and Work Calendar).
Prepare meetings including board member meetings, invites, and conference calls.
Handle expense reimbursements for both deans including expense reports through Expense Wire.
Arrange all travel necessities for both deans through Concour/TSI.
Handle all office inventories including corporate card/account inventory.
Handle office petty cash and helped the finance department with checks inventory.
Handle phone lines of the Sr. Associate Dean and Interim Associate Dean.
In charge of all correspondence handling within the office.
In charge of handling all legal documents for Deans.
I-9 Champion.
Complete I-9 forms for all new hires.
Completed orders for nametags, business cards and any AUC logo stationary item.
In charge of supervising the office front desk and assisting the Executive Assistant with any other administrative tasks coming from the Vice President.
Support in new hire training process.
Maintain office directory up to date.
Organize and arrange office lunch for important meetings.
Interviewed possible candidates for temporary positions.
Handle the three major corporate credit cards.
HR functions.
Leon Medical Center- Miami, FL September 2013 - February 2014
Customer Service Representative
Serves as a guide for patients, and works hand by hand with the referrals department.
Knowledge on the following medical software: NEXTGEN, EMR, EHR AND ETREBY.
In charge of maintaining patient schedules, and reporting changes to all medical departments using proper system.
Extensive work with Microsoft Works 2010 software mostly Word, Excel and PowerPoint.
Experience in high call volume and fast paced environment.
Customer service experience.
In charge of routing all calls to the perspective departments and specialties.
In charge of maintaining bus pick up and return schedules with the help of the transportation department.
Knowledge of Medicaid/Medicare system.
Miami Dade College – Miami, FL January 2011 - January 2013
Student Assistant/Administrative Assistant
Served as a customer service/office clerk in the college’s student services department.
Provided administrative support to the Student Secretary and the Dean of Students.
Planned and executed office administrative tasks and other important projects.
Updated and maintained payroll related records and other important documents.
Effectively handled inbound and outbound telephone calls in a fast-paced environment.
Provided excellent customer service to a diverse student population.
Responsible for organizing and preparing departmental meetings and other social events
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