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Digital Marketing Customer Service

Location:
Jeddah, Makkah Region, Saudi Arabia
Posted:
March 05, 2020

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Resume:

CONTACT

Address

Basa Tami ****

Arbaeen Street, Mushrefa

Jeddah

Phone

+966-**-***-****

Email

adb5ew@r.postjobfree.com

Nationality:

Indian

QUALIFICATIONS

Grade 12 Senior

Secondary, NIOS

Commerce major

Branch-Hyderabad, India

GPA: 3.5/4.0

(2015 - 2016)

Grade 10 CBSE

International Indian School,

Jed

GPA: 3.0/4.0

(2011 – 2012)

ONLINE COURSES

Excel: Advanced

Photoshop: Advanced

Graphic Designing: basic

Premiere Pro

Creating a Business Plan

Advanced Google Adverts

C++ and C language

essential training

Content Writing

INTERESTS

Reading (Non-fiction, Y/A,

Spiritual, Fiction, Self-

development)

Car enthusiast

Technology & Gadgets

Painting & Graffiti Art

Basketball

SYED OSAMA BILAL

With experience in complete Operations and Freight Business development seeking to use my skills to Manage Operations in an esteemed organization to improve customer relations and effective functioning of an organization. EXPERIENCE

Haven Logistics (Current 2020)

Freight Forwarder

Senior Client Relations Executive

Part of Essential and similar work frame as Ejaz Logistics but with an leading position. Highlights:

• Complete Business Development and Marketing.

• Lowered freight rates by 20% by negotiating with Direct Liner or Carrier or with third-party logistics.

• Website development and Media

& Digital Marketing.

• Managed Sea Freight DTD

• Reduced freight costs by 15% by

optimizing backhaul schedules

and negotiating carrier rates.

Job Role:

• Managing top clientele & database to fulfill their utmost requirements.

• Meeting with Executive or Managerial Leaders for new business.

• Creating Contracts, NDAs, freight contracts, and MOUs for the clients.

• Overseeing complete DTD movement by connecting with direct agents.

• Opening new accounts with 3PL, and Liners to fulfill business requirements.

• In direct coordination with the clients & guiding operations team for smooth movement.

• In direct coordination with 3PL, and Liners leaders for effective process.

• Connecting with the Consignee, to achieve the deadline subject to customs documentation.

• Generating the best tariff for valued clients, upon negotiating with 3PL, or Liner for satisfactory customer service.

• Overseeing finance to manage productivity in revenue. Ejaz Logistics Services Co. (September 2019)

Freight Forwarder

Highlights:

• Increased revenue by 80% within two quarters.

• Lowered freight rates by 20% by negotiating with Direct Liner or Carrier or with third-party logistics.

• Reduced costs monthly by 20%

by consolidating 25 loads in

single B/L.

• Reduced freight costs by 15% by

optimizing backhaul schedules

and negotiating carrier rates.

Operations:

• Plan and manage operations as complete door to door service, manage & assist from Collection address till delivery address for valued Client.

• Organize logistics between suppliers, Liner and port agents to facilitate cargo on-board of international Vessels.

• Managed Complete Import and Export, Air freight and Sea freight.

• Plan the most appropriate route and reasonable charges for shipments: taking account of the perishable or hazardous nature of the goods: cost: transit time and security.

• Partner with 3PL to negotiate and obtain lower pricing.

• Send RFQs and get Quotations from liner, carrier or Forwarder and negotiate for the best charges, focusing on client satisfaction.

• Supply FCL, LCL & FTL, LTL rate quotes to clients and agents.

• Calculate dimensions and provide reasonable charges to clients and agents for Air shipments.

• Ensure documents, certificates and approvals, if required (as per HS CODES) such as: SFDA, MSDS, SASO or SABER, CITC, are complying as per destination.

• Direct fleet of trucks and trailers hauling food-grade: industrial and hazardous materials for collection.

• Arrange cargo bookings -"with carriers, liners: customers and overseas agents.

• Create files to include master and house bill of lading with shipper and consignee documents.

• Arrange insurance and assist the client in the event of a claim_

• Assist customers with questions: complaints: requests: tracking and tracing of their shipments.

• Assist Finance with Job card to generate invoice as per agreed charges and timely remind clients.

Business Development:

• Made an immediate Impact by generating new ocean freight and airfreight accounts for International Outbound and Inbound.

• Responsible for Marketing sales and Business development of new import & export air and ocean accounts.

• Created new Database of clients with an outcome of 80% increase in revenue.

• Approached more than 500 customers in less than 1 quarter and maintained over next quarter.

• Designed Website, Brochure, Profile, Business Cards, ID Templates etc.

• Daily Timely follow-up with customers for new queries.

• Scheduled meetings with new business clients to ensure new business. TAG Consultancy, Mansour Holding Group (2017-18)

Head of Marketing and Business Development & Practicing Commie Chef Under the supervision of Chef Thomas A. Gugler

(Executive Master Chef Celebrity Chef President world Chefs organization) Head of Marketing and Business Development & Commie Chef

• Managed kitchen stock inventories

• Designed and developed the company’s website

• Procurement of supplies

• Presentation for royal lunch at GACA delegates at royal terminal Narcissus resort and Spa as Consultant of TAG:

• Hired and oriented kitchen, housekeeping and room service staff.

• Arranged interviews of the staff with the general manager.

• Planned renovation of three restaurants and a coffee shop in the resort.

• Created and Designed new menus and party banners for the resort.

• Managed stock and supply chain of Main Kitchen.

VOLUNTEERING & FREELANCE

• Jeddah Art and Books 2018, Misk Institute, Athr Art Gallery

• Guitar Workshop, Humming tree Community

• Caffeine Festival, Emaar Square

• Coffee and Books event, Medd Cafe

• Graffiti event, Roshana mall

• Food Truck tournament, KAEC

• Art therapy and painting event, Humming tree Community SKILLS

Soft Skills: Establishing and maintaining interpersonal relations with a team, active & fast learning, critical thinking, communication skills, problem solving, prioritizing and time management.

Computer Literacy: MS Office, presentation skills, C++ programming. Languages: Professional Proficiency in English, Arabic and Urdu. AVAILABILITY & REFERENCES

References are available on request.



Contact this candidate