Customer Service Social Media
Resume:
JARENA HUBBARD
adb59j@r.postjobfree.com
linkedin.com/in/itsjarenahubbard
Accomplished Clientele Support Specialist with a demonstrated history of managing large clientele databases. Experienced in customer service, people management, and organization. I am actively seeking an administrative position in a challenging and fast-paced environment that will utilize my unique skillset.
EDUCATION
Bachelor of Arts (BA) - Communications: Media
North Carolina State University- Raleigh, NC
Coursework: Organizational Communication, Critical Analysis of Media, Principles of News Article Writing, Newsletter Writing and Production
Activities: Wolf TV Cinematographer, Producer, and Editor
CORE COMPETENCIES
PROFESSIONAL EXPERIENCE
LensCrafters-Team Lead March 2017-Present
Assists in the achievement of store success by managing key optical and lab systems to exceptional results. Strives to develop long-term solutions to problems. Performs work accurately and thoroughly as required. Demonstrates superior product knowledge. Coordinate daily operation of lab tools and systems.
• Assists in the facilitation of employee learning and development
• Anticipates problems before they occur and explores underlying reasons for recurring problems. Athleta (Raleigh-Durham, NC)
Clientele Specialist September 2016-Present
Collaborate with the leadership team to deliver a best-in-class experience to clients using an omni-channel approach. Help grow the business and cultivate brand loyalty with new and existing clients Assist in training brand associates on credit card acquisitions. Handle daily retail operations.
• Increase traffic, generate revenue, and brand awareness through relationship building.
• Spearheaded the store social media pages including, Twitter, Instagram, and Facebook. Brand Associate June 2013-September 2016
Responsible for engaging and connecting with the customer by providing excellent customer service resulting in brand loyalty. Proved to be an expert in product, and used knowledge and experience to educate, inform, and inspire the customer.
• Lead the store team in credit card acquisitions and was within the 90th percentile company-wide.
• Helped store meet and exceed daily KPI’s through exceptional customer service. Bowen Learning Network – Client Support Specialist (Chapel Hill, NC) 2014-2015 Responsible for providing technical and friendly customer support and service to the expanding network of clients and internal team. Assisted in growing the business with relationship management skills. Worked with clients to troubleshoot website and email issues and created an amazing support experience. Used excellent communications and time management skills to resolve client issues quickly and efficiently.
• Managed a database of 500 clients having technical issues.
• Organized Batchbook for the company’s CRM needs.
• Oversaw administrative duties for the office including, shipping, placing orders, and receiving client payments.
Training & Development
Clientele Support
Planning & Organizing
Communication
Customer Service
Reporting and Documentation
Relationship Management
People Management
Time Management
Contact this candidate