Account Manager with strong customer relationship/development skills
Resume:
A S H I S H
S A R D A N A
RESUME OBJECTIVE
ACCOUNT MANAGER
adb59i@r.postjobfree.com
Brampton, ON L6X 5G1
5G1
EXPERIENCE
linkedin.com/in/ashsardana
SKILLS
Problem Solving
Adaptability
Collaboration
Strong Work Ethic
Time Management
Critical Thinking
Handling Pressure
Leadership
EDUCATION
Post-Graduation / IBM
Niagara College, NOTL
2005 - 2006
MBA / Marketing
Kurukshetra University, India
2002 - 2005
MCP (Windows 7)
Result oriented and dependable professional with 10+ years of experience and proven knowledge of key account management, relationship management, and advanced technology. Aiming to leverage my skills to fill the Account Manager role at your company successfully. Account Manager
S3 Technologies, Toronto, ON / July 2015 – Present
• Responsible for developing long-term relationships with a portfolio of clients, connecting with key business executives and stakeholders to be able to grow and retain client accounts
• Prime liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions, according to client’s needs
• Own the Managed Service Agreement (MSA), ensuring its satisfactory delivery, and valid interpretation, for clients and internal Team Members. Managing client expectations, and providing their understanding of all items on the signed agreement
• Maintain ongoing knowledge of the clients’ business from the top- down (application and technology) and providing them solutions from IT side accordingly
• Conduct regular calls and meetings with key contacts to discuss high- level issues, strategic planning, and service feedback
• Update and manage opportunities and communications within our CRM and PSA systems, daily
• Ensure that client issues addressed in an efficient and timely manner and engaging or informing the appropriate internal team, as required.
• Assist the Client Support team in scope-reviews for requests outside of the MSA
• Create action plans for at-risk accounts
• Prepare monthly reports and records on various activities for each client
• Assisting internal procurement team to make their systems more efficient
• Interaction and negotiation with vendors, service providers and contractors to purchase equipment, secure network products and services.
BA / IRPM
Delhi University, India
1999 - 2002
CERTIFICATION
Technical Analyst
S3 Technologies, Toronto, ON / August 2011 – July 2015
• Managed a portfolio of numerous clients and provided them onsite as well as remote support
• Managed installation, configuration, maintenance and troubleshooting of end-user workstation, hardware, software and peripheral devices.
• Provided telephone, face-to-face and online break-fix support to the appropriate user community across multiple locations
• Ensured all support cases were dealt with, within agreed service levels, and to the customer’s satisfaction ensuring all work carried out is satisfactorily documented within the relevant ticket logging system
• Reviewed trend analysis to identify system and process problems and works with all necessary departments to correct.
• Performed timely technical and management escalations for outstanding troubles
Network Support Technician
OneTouch Direct LLC, St. Catharines, ON / October 2006 – August 2011
• Performed installation, configuration, maintenance and troubleshooting of end-user workstation, hardware and software
• Managed different Windows Operating System images and software packages.
• Administrated Group Policies and Active Directory structures for more than one domain.
• Managed over 500 user accounts and email accounts by creating new ones, modifying existing and deleting inactive accounts.
• Provided support for Voice over Internet Protocol (VOIP) and Plain Old Telephone Service (POTS).
• Efficient IMAC services (installing and introducing new assets, movement of assets, adding new peripherals, change management) EXPERIENCE (contd...)
ACHIEVEMENTS
Fitness Instructor Specialist
Canfit Pro
Les Mills certified
International RPM Instructor
Group Fitness Instructor
GoodLife Fitness
CPR & AED, Canfit Pro
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