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Manager Customer Service

Location:
Lincoln Park, MI
Posted:
March 06, 2020

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Resume:

Bradley D Gibson ***** Charles St.

Taylor, Michigan 48180

313-***-****

adb599@r.postjobfree.com

EXPERIENCE

Native Wholesale Warehouse — Supervisor

March 2019 - November 2019

Shipping and Receiving Supervision

Midfield Concessions, DTW— Assistant General Manager February 2018 - February 2019

Created / Implemented Local Store Marketing (promotions) Controlled inventory and ordered food, beer, liquor Performed hands on shift supervision in the front of the house and back of the house

Ensured guest satisfaction through table touches, e-mail, phone and mail JK&T Wings Inc DBA Buffalo Wild Wings, Shelby Township, MI — Assistant General Manager

December 2005 - February 2018

Full P & L accountability for 5 M+ dollar stores

Recruited, hired, supervised, motivated 60-80 staff members and five managers per unit

Managed transition from construction phase to new store openings for 2 units.

Created/Implemented Local Store Marketing (offsite catering, fundraisers, promotions)

Created Key Lead Certified Trainers and program adherence Forecasted sales and budgeted schedules

US ARMY

1990 - 1994

CERTIFICATES

ServSafe Food Protection Manager, July 2020

ServSafe Allergens,December 2021

SKILLS

Ability to drive top line sales

while harmonizing back page

cost savings

Positive and enthusiastic

personality with the

interpersonal skills to

motivate staff, manage

customer service and utilize

vendors effectively.

Dedicated and loyal manager

with focus to be a brand

ambassador.

Passionate about work and

confident to execute all

challenges.

Extremely organized with

exceptional skills to

plan/execute/evaluate.

KEY ACCOMPLISHMENTS

Current franchise record

holder (2nd in the country)

for single days sales

Coordinated and executed 2

successful new store

openings

Developed / promoted 6

employees to Manager

Met monthly bonus goals in 6

categories over 24 month

period with a 94%

achievement rate.



Contact this candidate