Customer Service Driver
Resume:
Eric Tod Holmes
Memphis, TN *8111
To Whom It May Concern:
I am interested in investigating employment opportunities with your company. Briefly, I would like to introduce myself as a prospective employee.
I have been in the transportation industry for over 30 years. Through my experience in this field, I have established an excellent reputation with all the railroads and truckers as dependable, a self starter, highly adaptable and trainable, a steadfast worker willing to assume responsibilities with less supervision.
A copy of my resume is attached highlighting my qualifications. Realizing, however, that this summary statement can not adequately communicate my experience in depth, I would appreciate having the opportunity to discuss with you in person how my qualifications would benefit your organization.
Thank you for your consideration,
Sincerely,
Eric Tod Holmes
U
Eric Tod Holmes
1595 Crider Street
Memphis, TN 38111
Cell Phone: 901-***-****
Home Phone: 901-***-****
Email: ***********@*****.***
OBJECTIVE:
To secure a career with a progressive organization that will benefit through the application of my technical skills and problem solving abilities.
Brewer Logistics
Customer Service/Dispatcher, Transportation Company, Memphis, TN, 1/2016 to Present
● Verify all new drivers MVR’s are up to date and current.
● Ensure all drivers have current medical cards.
● Set up loads for pick up and deliveries with customers and brokers.
● Email and/or fax all updated load and pick information from drivers to brokers and/or customers for payment of invoices.
● Ensure drivers turn in all appropriate paper work needed for each load and get the necessary information to our billing department.
● Dispatch drivers on their next load as well as securing a backhaul if needed. MLG Intermodal
Intermodal Dispatcher, Intermodal Transportation Company, Memphis, TN, 1/2009 to 5/2016
● Dispatched company drivers on all loads, pick-ups and deliveries to and from railroads and customers within 450 mile radius.
● Enter load orders into computer system for accurate information of load details of loads and driver pay.
● Maintained constant contact with customers regarding their load, setting up delivery times and pick-up dates.
● Coordinate with customers on timely deliveries to eliminate any storage and demurrage charges.
● Kept in constant contact with drivers daily through use of Qualcom for rail time on all load deliveries and pick-ups.
● Ensured all equipment was returned to appropriate container pools throughout the city without accruing any demurrage charges to the company and customers.
● Traced loads coming in for customers on daily basis. A&R EXPRESS, LLC
Intermodal Dispatcher, Intermodal Transportation Company, Memphis, TN, 2001 to 2009
● Dispatched company drivers and owner operators on all intermodal freight within a 350 mile radius of the city of Memphis.
● Set up all loads with customers for delivery appointments and pick-up times.
● Maintained load information in computer on daily basis for billing purposes and for driver pay.
● Interviewed future drivers, scheduled drug screenings and processed MVR checks on all new drivers.
● Maintained driver logs and DOT physical information for the company on all drivers.
● Processed all rail billing to ensure entrance and exits at rail yards for loads and empty equipment. Eric Tod Holmes
Page 2
MARK VII TRANSPORTATION
Transportation Coordinator, Transportation Company, Memphis, TN, 1997 to 2001
● Issued work orders for rail trailers and steam ship containers throughout the country for drayage at origin and destination of loads.
● Processed tracing updates on customer service equipment and container pool equipment.
● Heavy computer input of daily activities such as rail billing, work orders and payment of freight bills.
● In constant contact with customers regarding any issues concerning their loads in regards to service failures with their loads being late or equipment breakdowns. AMERICAN PRESIDENTS LINE
Operations Coordinator, Steam Ship Line, Memphis, TN, 1991 to 1997
● Dispatched and handled all work orders for the company containers from our container pool throughout the Southeast Region of the country.
● Kept daily activity updated regarding all company equipment in the region.
● Tracing all equipment for customers and the company on a daily basis for updates at the location and replenishment of container pools.
Responsible for making payments on the freight and rail bills.
● Dispatched company drivers through use of the Qualcom for all deliveries and pick-ups. FRITZ TRANSPORTATION INTERNATIONAL
Traffic Coordinator, Freight Brokerage Company, Carson, CA, 1988 to 1991
● Prepared I.T.’s (entry papers) for customer clearances of shipments from overseas.
● Kept a rate sheet for the lowest drayage cost and traced all shipments.
● Confirmed all orders, input/output current and delinquent data for I.T.’s and delivery orders. Frequently used email for department updates and custom clearance information for brokers.
● Pulled all Fritz loads from steam ships manifests from overseas to set up clearances and deliveries. EXPERTISE:
10 Key by touch, typing speed is 50 WPM, CRT, MS Word, Excel, AS400 System, McCloud System and Microsoft Windows.
EDUCATION:
University of Memphis, two years, received credit hours Major: Marketing/Transportation
REFERENCES:
Available upon request
Contact this candidate