Front Office Manager
Resume:
Dear Sir / Madam
My knowledge and experience in the Hospitality Industry covers most of the disciplines applicable to the industry and I am hopeful I will be well equipped to provide excellent service in the industry.
My past courses have all equipped me with specialties and qualities in the various disciplines that I have pursued and I am confident that these all add up to making me a capable and efficient addition to any work force team. I am a social person and have a passion for working with people and assist them in the best of my ability. Effective communication is not a problem for me, but a tool to help me meet new people. I believe that this quality will help me immensely in the industry where it will help me deal effectively with clients and colleagues on a daily basis and thus be beneficial to your establishment. I am a hardworking and dedicated person and I work well both alone and in teams. I understand the level of professionalism and quality of work that is required of me. I believe that my experience & the knowledge I have gained nationally and internationally will be a welcome addition to your establishment. I pride myself in quality of work and I am confident that this reflects in the work I do. Yours faithfully
Meri Lodewyks
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PERSONAL DETAILS
First Name Meri
Last Name Lodewyks
Gender Female
Date of Birth 13 December 1983
ID # 831**********
Marital Status Single
Address Unit 2305 Kingfisher
41 Chervil Avenue
Annlin
0182
Telephone and E-mail 082-***-****
adb555@r.postjobfree.com
Nationality and EE Status
Criminal Offences
South African White
None
Languages
Driver’s License
Speak, write and read English and Afrikaans fluently Yes
EDUCATIONAL AND PROFESSIONAL DETAILS
Degree/Diploma Full time 2 year Diploma in Hospitality Service Management
(THETA SMD05)
College; Date
Contact Person
The Capital Hotel School and Training Academy
2002 - 2003
www.chs.co.za
Mrs. Ronel Bezuidenhout
Additional Course
Certificate
St John’s first aid course
Chef School
Food costing
Cape Wine Academy course
Assessors Course
Moderators Course
Fire Fighting Level 1
College Assessment College
SECONDARY SCHOOLING
High School
Highest Grade Passed
Jeugland High School
www.jeugland.co.za
Matric (Grade 12), 2001
Subject Past Afrikaans (HG)
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English (HG)
Mathematics (SG)
Hotel Management and Catering (SG)
Bible Studies (HG)
Business Economics (HG
COMPUTER LITERACY
General Office Packages MS Office Word, Excel and PowerPoint Fidelio System Training
Opera System Training
EMPLOYMENT HISTORY
Position Held Trainee Hotelier and Chef
Company Name Sheraton Hotel and Towers (Pretoria)
(5 Star 175 Rooms)
www.sheratonpretoria.co.za
Duration
Departments
Contact Persons
March-April 2002
June- July 2002
August- September 2002
October- November 2002
(During college terms as part of the course)
Kitchen (Trainee chef)
Food and Beverage (Waitress)
Housekeeping (General cleaning)
Mr R Liebenberg (Executive Chef)
Mr J Bainbridge (F&B Manager)
Ms L Heyman (Executive Housekeeping)
Position Held Trainee Hotelier and Chef
Company Name Holiday Inn Pretoria (237 Rooms 4 Star) www.tsogosun.com
Dates Employed
Departments
Contact Persons
April – May 2003
July – August 2003
September – October 2003
(During college terms as part of my course)
Kitchen (Trainee chef)
Front of House (Receptionist)
Food and Beverage (Waitress)
Rocco Verster (Executive Chef)
Faith Botha (Guest Service Manager)
Kobus Wilkens (F&B Manager)
Position Held
Company Name
Dates Employed
Departments
Contact Persons
Receptionist
Commis Pastry Chef
MaryGreen Manor Hotel Pantheon Hotel and Leisure
Brentwood Essex
United Kingdom
(0049) 012**-******
Four Star Hotel and 2 Rosette Restaurant
www.marygreenmanor.co.uk
March 2004 – January 2006
Reception - March 2004 – January 2005
Kitchen - February 2005 – January 2006
Mrs G. Timpany (General Manager)
Email Address adb555@r.postjobfree.com
Mr L. Brooker (Head Chef)
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Duties as a Head
Receptionist
Duties in the kitchen
● Welcoming guests to the hotel in a polite, friendly and helpful manner.
● Dealing with checking in of guest using the hotel’s accounting system.
● Check out departing guests using the hotel’s accounting system. Taking payment from guests in the form of cash, credit cards and foreign currency.
● Answering telephone inquiries promptly & professionally
& transferring calls on.
● Being a point of contact for guests should they have any queries
● Arranging for brief tours of the hotels rooms and facilities. Operating switchboard and directing calls appropriately.
● Dealing with and resolving customer complaints.
Checking function sheets.
● Keeping up to date on all hotel products, service, pricing
& promotional offers.
● Maximise sales revenues through up selling and
marketing programmes.
● Provide information and literature about the hotel in person and via telephone.
● Ensuring all relevant paperwork has been completed in order for a smooth hand.
● Preparing different kind of desserts.
● Proposed ideas for Pre dessert in a daily basis.
● Prepare pre desserts.
● Maintain a clean working environment.
● Prepare different kind of snacks on order.
● Prepare desserts for weddings and functions.
● Plate desserts for weddings and function.
● Ordering of new stock for the next day.
● Prepare Petit Fours to serve with coffee.
● Plate desserts for fine dining service in restaurant.
● Train new staff with the supervision of my head
pastrychef.
● Helped out in other sections when needed.
Position Held Hotel Receptionist
Clubfloor Hostess/ Supervisor
Company Name Intercontinental Sandton Towers
www.tsogosun.com
Dates Employed
Departments
Contact Persons
Duties as a Hotel Receptionist
April 2006 – June 2008
Main Reception
Club Floor
Andrew Richards
Lesley Mason
● Welcoming guests to the hotel in a polite, friendly and helpful manner.
● Dealing with checking in of guest using the hotel’s accounting system.
● Check out departing guests using the hotel’s accounting system. Taking payment from guests in the form of cash, credit cards and foreign currency.
● Answering telephone inquiries promptly & professionally
& transferring calls on.
● Being a point of contact for guests should they have any queries
● Arranging for brief tours of the hotels rooms and facilities. Operating switchboard and directing calls appropriately. Page 4
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● Dealing with and resolving customer complaints.
Checking function sheets.
● Keeping up to date on all hotel products, services, pricing & promotional offers.
● Maximise sales revenues through up selling and
marketing programmes.
● Provide information and literature about the hotel in person and via telephone.
● Ensuring all relevant paperwork has been completed in order for a smooth hand.
● Training of new staff and students.
● Working night audit shift once a month.
● Working closely with housekeeping checking rooms to ensure that all guest request have been met
● Working closely with the guest relations manager with checking in group arrival.
Duties as a Club floor Hostess/
Supervisor
● Checking rooms for VIP arrivals - make sure it is clean, up to standard and that flower gifts and fruits are in the room.
● Making room reservations.
● Booking of transport for guest from and to hotel.
● Confirming flight for guest.
● Managing guest accounts.
● Ensure that all accounts is in order and hand it over to the accounts department for payment.
● Supervising of club floor staff
● Waiting for guest at entrance of hotel and take them to the rooms and do in room check-in.
● Deal with guest complains and enquiries.
● Answering the telephone.
● Assisting and serving guest that is having meals in the Club lounges.
● Training of new staff.
● Ordering of Stationery.
● Working closely with the accounts department to ensure that credit card and banking of each day is balancing.
● Dealing with account queries.
● Taking Minutes during departmental meetings.
● Arrange boardroom bookings and make sure that all the relevant department is aware of the F/B requirements.
● Doing monthly staff rosters.
● Checking end of shift banking.
● Guesting guest rooms before arrival ensuring that all is cleaned and set up according to hotel standards.
● Doing Turn down for VIP guests when working late shift Achievements
Areas of Expertise
● Employee of the Month
● Promoted to Club Floor Hostess/ Supervisor
● Up selling
● Promoting hotel facilities
● Customer service
● Hospitality Supervising
● Resolving guest disputes
● Greeting guests
Position Held
Banqueting Co Ordinator
Company Name The Grace Hotel Rosebank
Dates Employed
Department
Contact Person
June 2008 – March 2009
Banqueting
Francois Joubert
Duties ● Managing new and existing bookings.
● Meeting with new potential clients.
● Have site inspections with new and existing clients.
● Provide quotations on Banqueting, Conferencing and private dinners
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● Invoicing and Billing
● Function sheet operations.
● Communicate with relevant departments to ensure the smooth running of all functions
● Assisting clients with the booking of special occasions in the dining room – Valentines day, Christmas Day
● Ordering of Stationery.
● Dealing with all guest enquiries.
Areas of Expertise ● Up selling
● Promoting hotel facilities
● Customer service
Position Held
Senior Banqueting Co Ordinator / Duty Manager
Company Name Protea Hotel The Ranch Resort
www.proteahotels.com/ranchresort
Dates Employed
Department
Contact Person
Duties
April 2009 – September 2012
All Rounder
Heather du Bruyn
● Managing new and existing bookings.
● Meeting with new potential clients for accommodation and function bookings.
● Have site inspections with new and existing clients.
● Provide quotations on Banqueting, Accommodation
Conferencing and private dinners.
● Invoicing and Billing of Individual and group accounts.
● Function sheet operations.
● Communicate with relevant departments to ensure the smooth running of all functions and group check ins.
● Managing and checking in group arrivals.
● Managing and checking out group arrivals.
● Ordering of Stationery.
● Managing of group accounts ensure that payments is done on time and if not following up on outstanding payments.
● Do all charges for F/B departments.
● Make sure that all documents and invoices are correct for Direct Bills / and Company Accounts.
● Co-ordinating banquet functions and weddings.
● Working in Operation during wedding to ensure that functions run smoothly.
● Group reservation booking – Room assigning of groups
● Checking in and out of groups.
● Complying Marketing reports on quotations that is send out on a daily basis and follow up quotations.
● Working closely with the Front Office Manager with group bookings and check ins.
● Do monthly forecasts on availability.
● Supervise the Front Office Department in the absence of the Front Office Manager.
● Work closely with the Executive Housekeeper to ensure that all rooms are cleaned and up to standard according to company policies.
● Assisted with room drops for group arrivals.
● Doing Room Inspections.
Areas of Expertise ● Up selling
● Promoting hotel facilities
● Customer service
● Hospitality Supervising
● Resolving guest disputes
● Greeting guests
Position Held
Rooms Division Lecturer
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Company Name The Capital Hotel School and Training Academy Dates Employed
Department
Contact Person
Duties
September 2012 – Present
Rooms Division
Simone Willemse
● Prepare rooms division lecturers for the first year and second students.
● Present rooms division lecturers to the first year and second students.
● Assisting and supervising during Food and Beverage Evenings.
● Assessing students during Food and Beverage
Evenings
● Assisting with Reception Duties.
● Assessing students during their Housekeeping
practical’s.
● Checking rooms after cleaning.
● Assessing students on Front Office Duties, Telephone Skills, checking guest in and out, working on the Opera System
● Coordinate and manage practical placements of all students.
● Marking all exams and assignments and practical books.
● Develop training material for CATHSETA.
● Present on the job training sessions in Housekeeping and Front Office for staff of the Fortis Hotel Group, Leriba Hotel and Spa.
● Worked at various function on as well as off campus.
● Worked at the Inauguration function of the New
President.
Areas of Expertise ● Training of Full Time Students and Various Hotel Employees
● Practical Assessment of Students and Hotel Employees
● Hospitality Supervising
REFERENCES
Mr Andrew Richard Former Front Office Manager Intercontinental Sandton Towers
Mrs Heather Du Bruyn
Mrs Lee Van Deventer
Mrs Simone Willemse
Front Office Manager Protea Hotel The Ranch Resort 015-***-****
Food and Beverage Lecturer
Administration Manager at the Capital Hotel School 012-***-****
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