OFFICE AGENT \CUSTOMER SERVICE

SUMMARY PROFILE

Seeking a position that will leverage my ability in customer service. I am thrilled to be in environment where deadlines need to be met, and where customers are provided with great satisfaction. Performed 16 years of excellent customer service.

PROFESSIONAL EXPERIENCE

Xfinity/Comcast

Retail Agent Present

Process Sales, for internet, Cable and. Phones. and Home Security for Customers Process all payment for customers account

Delete, and add Equipment on, and off a customer account Fair-Field Inn

Front Desk agent Present

Check Guests Inn-Out

Answers all Calls

Make Reservation

Open and closed shift

Print Boarding Pass for Guests

Swiss-Port San Francisco, CA 2012 - 2017

Office Agent

Transmitted all flight from China Airline

Print all report for flight

Print out the flight folder

Enter all airway bills

Utilize MS Office Suite

Email all flight completion to all managers

Staffmark, Union City, CA 2011- 2014

Reviewer

Managing vital document for customers

Hand sorting tax Information

Make sure the document match to taxpayer

Clerical tasks

Process all taxpayer information with an amount

Work along with security

Hilton Garden Inn, San Leandro, CA 2009 - 2010

Front Desk agent

Provided customers service

Blocked all airlines pilots and flight Attendant rooms Itemized guests bills

Printed boarding passes for guests

Organized vital document for guests

Set all “wake-up calls” for guests

Blocked all Hilton Honor rooms

Open and closed shifts

Courtyard by Marriot, Oakland Airport, CA 2007 - 2009 Front Desk Customer Service Agent

Provided excellent customers service

Set all "wake-up calls" for guest

Blocked all reward program[ member room

Arranged all-important documents for guests

Blocked all Airline personal Room

Open and closed shifts

The Parking Company of America, College Park, GA 1985 - 2006 Customer Service Representative

Processes payments for goods

Formulated reports of transactions

Inputted-daily activity into cash register

Versed in operating office machines

Expedited communication between management and office personal EDUCATION

Heald College, San Francisco, CA Expected: 2012

A.A.S, in Medical Insurance Billing and Coding

Awards: Received President’s Award for maintaining 3.50 GPA Cindy Zulunuz

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