RAHUL SADASHIV SHINDE

Email: adb50u@r.postjobfree.com

DOB: 09th june 1987

Mobile:+91-771*******

OBJECTIVES:

Seeking a challenging position, work hard for the Organization. To obtain high amount of perfection through hard work

& dedication, and to be an asset to the organization by virtue of meeting the company target & executing project as per the customer requirements.

SUMMERY

Having Experience of 11years in SALES,CITY OPERATION, BUSINESS DEVELOPMENT, DEALER MANAGEMENT,CHANNEL SALES, AND CITY LAUNCH For E-commerce, Automobile.. CURRENT ASSIGNMENT & KNOWLEDGE BREFCASE

Working with Quikr India Pvt Ltd

From Dec 2015- Till date As a :- City Manager (Pune, Mumbai, AUTOMOBILE-: Direct Corporate & Retail - Sales, Purchase, Exchange & Loans. New & Pre-Owned 2/4 Wheelers, Insurance, Warranty/ RSA.

E-COMMERCE-: Online & Offline Sales- Verticals : B2B,C2C, B2C for Pre-Owned Automobile Start-Up. OEM-: Online Bidding for Automobile Exchange with B2C Channel Partner.. Specialization Skills-:

SALES MANAGEMENT-: Strategy driven Online and offline Sales (Retail, Corporate, Direct and Dealer Channel). OPERATION-: Handling various City Operations, BD, P/L for E-COMMERCE Automobile online Portal *Verticals:- Sales/Purchase/Exchange/VAS/Dealer Channel Sales/ Offline.

*Customer/Market Research & Demographic Profiling to identify & capitalize on unmet Market needs.

*City Lounched Operation for E-COMMERCE /START- UP Business, *Dealers Meets *Exchange Melas* Events. DEALER/ CHANNEL & SLA Management-: On- Boarding & Mapping - DSA's.

*Training, Managing Dealers, Channels, Vendor's & Their Teams on products for Adoption & Updating on Apps / Technologies...

TEAM MANAGEMENT:- Handling a team of 20+ in 3 State in order to Manage the Business and Revenue generation.

*Hiring/Training/Retention of Team.

*Interaction with Interanal & External Stakeholders. LEAD MANAGEMENT-: Tellecallers, Customer Relationship Management, Key Accounts, Post Sales Services, Customer Grievances..

MARKETING-: New Initiatives, Product Launch, Melas, Events, Demo Market Survey.. Knowledge of * Logistics, Warehouse & COD : Cash On Delivery.. RAHUL SADASHIV SHINDE

Email: adb50u@r.postjobfree.com

DOB: 09th june. 1987

Mobile:+91-771*******

working with Audatex Solution Pvt Ltd company of solera group From Aug15 – 15 Nov 2015 As a :- Customer Support Manager (Rest Of Mahrashtra ) Job Responsibilities:

Ans incoming phone calls in regards to service related inquiries to troubleshoot malfunctions of network hardware and software applications & assign based on service needed to resolve operational issues and restore services. Maintains in depth customer management to acquire and retain customers and increase customer satisfaction. Reviews customer alerts and follows up with customers to inquire if action is needed Maintain current knowledge of industry trends, concepts, practices and procedures and potential impact on the business.

Documents, tracks and monitors problems to ensure resolution in a timely manner and tasks are set to the appropriate priority levels.

Responsible for development and guiding the oem deaership team, and also ensuring meeting defined business targets .

Builds market position by locating, developing, defining, negotiating and closing business relationships. Maintaining estimate numbers of the dealership accidental vehicles Acquire business for tie-up all oem dealership from Maharashtra Motivating and coaching internal people on how to achieve business targets Responsible for achieve monthly, yearly target.

Reporting to Zonal Manager

PAST EXPERIENCE

Working with Mahindra First Choice Services Company of Mahindra group From May 13 – April 2015 As a :- Asst Manager-Body Shop. (Pune region ) Job Responsibilities

Builds market position by locating, developing, defining, negotiating and closing business relationships. Maintaining inflow of the accidental vehicles for given COCO. Acquire cashless for tie-up all Insurance company from Maharashtra. Motivating and coaching internal sales people on how to achieve business targets Managing Team members, channel partner & their daily performance Help to expand company franchises network in given location Responsible for development and guiding the regional sales team & ensuring meeting defined business targets Reporting to Business Manager and Regional Manager. Insurance Company Meetings for Business Development. Insurance Agent Enrollment for Increasing Daily Inflow. Get the Approval and Prepare Estimate in the System & Compete the repairs as per vehicle Repair Process. Collect the documents from the customer as per the claim type RAHUL SADASHIV SHINDE

Email: adb50u@r.postjobfree.com

DOB: 09th june. 1987

Mobile:+91-771*******

PAST EXPERIANCE

Working with Silver jubilee Motors Ltd . Authorised Dealer of Mahindra From April 12 – March 2013 As a :- Service Manager Job Responsibilities:

Make a business plan for the department.

Supervise personnel Service the all in Department

Utilize job description, including performance criteria to communicate Interacts with Parts in charge, Hospitality Manger and Body Shop in charge. Expectations monitor and measure individual effectiveness Improve CSI, RDI or any other customer satisfaction related scores Communicate Customer Satisfaction Service Standards to all service personnel. Monitor top box ratings

Monitor results of the CSI Survey [JD Power] and implement process strategies to Continually improve customer satisfaction ratings.

Establish and maintain a Consumer Relations Policy that ensures complete customer satisfaction. Also provide a customer record and follow up system, resolve customer complaints and build loyal client for the dealership Ensure technical ability is maintained at the highest level to improve FTR capability. Establish the facility requirement, manpower requirement and imparting training to the people. Ensure profitability of the Service Department by attaining service department financial Objectives and achieve service absorption.

Monitor and take corrective actions based on the Workshop Monthly performance report Manage departmental expenses effectively

Initiate housekeeping, safety and security procedures that result in a safe and attractive work environment Utilize personnel management system that incorporates dealership policies on recruiting, hiring, orientation, staffing levels and pay plans (including incentives and fringer benefits). Control Workshop process effectively.

Maintain dealership equipment in effective and safe working condition. Ensure proper functioning and utilization of DMS.

RAHUL SADASHIV SHINDE

Email :adb50u@r.postjobfree.com

Mobile:+91-771*******

DOB:09th june 1987

PAST EXPERIENCE

Working with Silver jubilee Motors Ltd . Authorised Dealer of Mahindra From Jan2010 – March 2013 As a :- Service Advisor& Assistant Service Manager Job Responsibilities:

Greet customer, Understanding customers complaints. To monitor report service advisor team.

Inform customer’s status of repairs / delivery.

Maintain good customer relationship.

Provide assistance to customer on the contents of their repair bills. And any outstanding matters on their cars that may require attention Educate customer on vehicle maintenance promotional scheme, and warranty schemes. Make monthly estimate of spares parts equipment for select part identify and co-Ordinate with parts departments on critical parts for new model to ensure stoking of The same. Monitor repair jobs in the workshop and report the same to service and parts manager. Monitor the Morning meeting service Advisor,

exp. the new circulars regarding new Veh. With cotek S.A, S.S & technical. Monitor report 24 hrs brake down service with parts. Maintain workshop literature and briefing of technical circulars to workshop staff. Monitor the morning meeting service advisor, supervisor & icre Sending daily csi report in M&M.

Sending Veh manufaturing report in Mahindra service egg. Check appointment daily and monitor pickup drop facility Report send to direct to parts& labuor monthly.

Calling to red hot customer for service related problem with service advisor and cre. PAST EXPERIANCE

Working with Bora Auto Pvt Ltd . Authorised Dealer of Mahindra From Dec 2006 – Dec 2009 As a :- Service Advisor,Service Supervisor & Warranty incharge Job Responsibilities:

Handle the entire workshop.

Quality Work .

Workshop efficiency and productivity.

Handing the manpower.

Monitoring efficiency and productivity daily basis. Co-ordination with service advisor and spare parts. Upload the warranty claims on portal & Mattaining warranty related data in hard copy & send failed parts to warranty cell Also upload free service coupon on team Mahindra portal. Service and Advise customer on vehicular repair issues. Conduct accurate technical diagnosis and recommendations. Maintain good customer relationship.

Provide assistance to customer on the contents of their repair bills. And any outstanding matters on their cars that may require Attention. Able to provide realistic TIME & COST ESTIMATE for the RO by using DMS. Deliver high customer satisfaction CSI by following all JD power Parameters. ROM updating daily Basis in Team Mahindra portal.

RAHUL SADASHIV SHINDE

Email :adb50u@r.postjobfree.com

Mobile:+91-771*******

DOB:09th june 1987

Educational Qualification

Diploma (Automobile Engineering) from Dr D Y Patil college Pune, in 2009 H.S.C. from Pune Board in 2004-2005

S.S.C. from Pune Board in 2001-2002

Personal Details

Language English, (read, Write )

Hindi, (Read, write & speak)

Marathi, (Read, write & speak)

Marital Status Unmarried

Nationality Indian

Current Address

Flat no:- 1001, M,Buiding, Marvel Zephyer,Sr No- 66, Kharadi, Pune:- 411014

Permanant Address At- Jalochi, Tal- Baramati, Dist:- Pune Rahul shinde

+91-771*******

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