AM

Amy Morris

Professional Summary

To secure a responsible position that will challenge my abilities allowing me to fully utilize my problem solving, organizational, customer service and communication skills. Friendly and prompt Front Desk Coordinator with good hands in using phone, computer and office equipment. Strong multitasking, communication and interpersonal skills. Unsurpassed mathematical skills and ability to handle all front office operations. Work History

Swansboro Family Dentistry - Front Desk Coordinator Swansboro, NC

05/2019 - Current

Jose I. Arauz, DMD PA - Scheduling Coordinator/Insurance Coordinator

Jacksonville, NC

11/2016 - 05/2019

adb4ye@r.postjobfree.com

910-***-****

Hubert, NC 28584

Skills

Ran end-of-day reports and batches and notified staff of necessary corrections and resolutions.

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Provided patients with above-and-beyond service, including making outside venue reservations and setting up tours.

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Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.

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Planned coverage needs and organized services to support incoming special events.

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● Kept accounts in balance and ran daily reports to verify totals. Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel.

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Prepared weekly employee work schedules for 14 team members ensuring all shifts received adequate coverage.

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● Used open dental to maintain and update records of internal data.

● Transcribed phone messages for entire office and relayed messages.

● Scheduled dental appointments in computer system.

● Process all insurance billing for patient services. Responsible for insurance verifications and accurate communications to staff and patients regarding the insurance coverage.

●

● Manages and assists designated office team members with appropriate

● Generate patient treatment plans

Utilize computerized system to bill

patients and insurance companies,

process payments

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Reconcile cash drawer and prepare

bank deposits

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Microsoft Office, DenTrixs Software,

Eagle-Software, Practice Works

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Maintains current understanding of

OSHA regulations and sterilization

procedures

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● OSHA Blood Pathogen training

Knowledge of claim submission and

per-authorization protocol for active

duty military patients (United

Concordia, Met Life and Tricare)

●

● Patient account collections

Strong Interpersonal and

communication skills

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● Proficient in dental billing experience

● Exceptionally dedicated team player

Strong ability to maintain positive

rapport with patients

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Onemain Financial, Jacksonville, NC

Goldsboro, N.C. / Morehead City, N.C.

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● March 2013 - November 2016

● Branch Account Executive

Key responsibilities include selling

loans and insurance products, making

recommendations of credit worthiness,

closing the sale, recommending

solutions to difficult delinquent

accounts, performing administrative

tasks(such as cash drawer

●

payment and insurance processes.

Obtain benefits for plans not entered into the practice management system.

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● File claims as procedures are posted.

Oversee and train team members to keep them current on the department's changing practices.

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Submit claims, letters of appeals and letters of medical necessity when needed to ensure the payment of claims.

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● Extensive experience in reading and maintaining medical files. Enter information into the practice management system, maintain the daily schedule and remind customers of upcoming appointments.

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Ensure the demographic data from surgical information sheet and entered into the computer in surgical room.

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Liaison for client and insurance company including processing claims, analyzing insurance receivables and reports.

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Work with department staff to research, identify and provide solutions to client and insurance company inquiries.

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● Ensure the privacy confidentiality and security of health information. Established new outpatient records for eligible beneficiaries and complete all required forms and relevant data for each.

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Responsible for the maintenance, identification of record deficiencies and tracking of over 3,000 outpatient medical records.

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Assist in assessing, researching and resolving medical record content which included over 100 medical forms.

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● Provide courteous and responsive service to customers and staff. Provide clients critical information in a compelling fashion enabling to quickly bring outstanding accounts up to date.

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Implement audits of client accounts to ensure our accuracy rate remained above 95%.

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Distribute training agendas to staff nationwide, maintained an aggressive training schedule for team members either face to face or via webinars.

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Provided regional training for all employees to continually improve their skill sets on the latest technologies, software and practices in the market place today.

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Liaison for client and insurance company including claims processing, analyzing insurance receivables and reports.

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Work with department staff to research, identify and provide solutions to client and insurance company inquiries.

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Facilitate meetings with CFO of insurance billing company to resolve issues, outstanding receivables and collections.

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● Ensures HIPAA compliance for email documentation. management, answering telephones,

routine typing, order supplies and pay

bills), and servicing accounts.

Consulted with customers about their

financial and personal objectives

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Offered loan solutions to help them

achieve their goals

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Effectively identified customer credit

needs and provide appropriate loan

solutions

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Built strong, trusting relationships with

new and existing customers

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● Managed collection activities

Negotiated with customers to resolve

delinquency problems.

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Used a computerized system for

tracking, information gathering, and/or

trouble shooting.

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Worked in a goal-oriented

environment to meet production

indicators,

●

Achieved individual and team

performance targets and core

competencies.

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Identified and addressed early and late

stage collections servicing

requirements, volumes, timelines, etc.

for a portfolio or group of credit card

portfolios.

●

Assessed, evaluated and made

recommendations relative to capacity

plans and reporting capabilities in

order to implement measures to attain

portfolio goals.

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Provide full front office receptionist

and administrative support for 6

co-workers

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● Registered and processed customers

Verified accuracy and completeness of

customer information on loan

documents

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Scheduled and coordinated

appointments

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● SKILLS SUMMARY

Good communication and

interpersonal skills.

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Ability to think out of the box and

never give up spirit.

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● Close attention to details.

● Superior telephone etiquettes.

● Fine time management skills.

Detailed understanding and experience

of front desk operations.

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In-depth knowledge about customer

service procedures.

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Amicable in nature and good at

greeting guests.

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Adept at handling copier and fax

machines.

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● Fast typing speed of 60 WPM.

● Proven customer Service ability

Ability to operate multiple P.O.S

systems

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Knowledge of Microsoft Office (excel,

PowerPoint, Word)

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● Excellent Communication

● Multi-tasking and remain organized

● Team Player

EDUCATION

BACKGROUND/Professional Training

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● Scheduling Coordinator Training

● Treatment Coordinator Training

● Financial Coordinator Training

● Continuing Educational Courses

● New Accounts

● Banking Services

● Customer Relations

Administrative, Administrative

support, Banking, Benefits, Billing, C,

Closing, Interpersonal and

communication, Excellent

Communication, Interpersonal skills,

Content, Credit, Client, Clients,

Customer Relations, Customer Service,

Documentation, Email, Fashion, Fast,

Fax machines, Financial, Forms, Front

office, Insurance, Letters, Market,

Meetings, Excel, Microsoft Office,

Office, PowerPoint, Word, Works,

Multi-tasking, Pathogen, Copier,

Processes, Rapport, Reading,

Receptionist, Reporting, Researching,

Research, Selling, Scheduling, Team

Player, Telephone, Telephones, Time

management, Patient treatment plans,

Trouble shooting, Typing speed,

Typing, 60 WPM

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● Cash handling

● Phone call direction

● Office administration

Education

Coastal Carolina Community College

Jacksonville, NC

● Word processing

● End-of-day reporting

● Clerical writing

● Mail handling

● Records maintenance

Contact this candidate