Store Manager Sales
Resume:
Felicia Kelley
Euless, TX
adb4lr@r.postjobfree.com
Work Experience
Store Manager
Extra Space Storage - Euless, TX
November 2011 to Present
• Guide new customers through rental processes and agreements
• Handle cash and balance receipts, pursue collections, post payments and process daily bank deposits with integrity
• Successfully achieving financial goals by accurately managing cash and balancing receipts, pursuing collections, posting payments and processing daily bank deposits accurately and timely
• Manage the day to day operations of the business and provide mentoring opportunities with assistant managers
• Work alongside my team to maximize sales objectives with each prospective customer via the phone, web or in person at my location
• Recommend and implement marketing strategies based on competitor information and my own great ideas
• Work with customers to identify their needs and provide solutions that will contribute to their storage experience
• Improve sales objectives with prospective customers through unit rentals, insurance of rentals, and retail sales of moving materials
• Sell/upsell high quality retail merchandise such as boxes, locks, tape and other moving supplies
• Tending to the property to ensure the facility is kept to the highest of cleanliness standards
• Run errands for the facility and travel as needed to other retail locations
• Perform at a high level without constant supervision
• Build a loyal customer base by creating great customer experiences and exceeding customer expectations
• Screen candidates for open positions
• Conduct over-the-phone and in-person interviews
New Hire Trainer
Affiliated Computer Services/Xerox - Bakersfield, CA September 2008 to November 2010
• Identify training needs by evaluating strengths and weaknesses
• Translate requirements into trainings that will groom employees for the next step of their career path
• Build and implement annual training program
• Preparing teaching plans
• Develop and oversee the production of classroom handouts, instructional materials, aids and manuals
• Direct structured learning experiences and monitor their quality results
• Acclimate new hires to the business and conduct orientation sessions
• Deliver refresher training courses
• Assess training effectiveness
Bank Teller Intern
Kern Schools Federal Credit Union - Bakersfield, CA August 2006 to June 2007
• Disburse cash or check withdrawals.
• Process deposits to share, share draft, and other savings accounts.
• Operate on-line teller terminal and accurately record amounts received
• prepare reports of transactions.
• Open/close teller terminal daily, accounts for cash assigned, received, disbursed.
• Accurately balances to teller terminal close report and remits daily work to Mentor/supervisor for disposition.
Education
Bachelor's in Business
University of Phoenix-Online Campus
April 2014 to November 2019
Skills
• Cash Handling
• Customer Service
• Merchandising
• Retail Management
• Sales
• Management
• Microsoft Excel
• Retail
• Inventory
• training
• Operations
• Team Building
• Human Resources (1 year)
• Research Experience (5 years)
• Microsoft Office (10+ years)
• Computer Skills (10+ years)
• Data Mining (3 years)
• Organizational Skills (10+ years)
• Training & Development (2 years)
• Supervising Experience (10+ years)
• Communications (10+ years)
Certifications and Licenses
Human Resources Management
August 2017 to Present
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