Social Media Manager

Maria Park

*** ***** ***. ******* ** adb4ko@r.postjobfree.com LinkedIn: mariapark0530

SUMMARY

Over 7+ years of experience with Marketing. Sales, Project management, Customer Service, Account Management, Recruiting PROFESSIONAL EXPERIENCE

Clinpharma Clinical Research LLC, Piscataway NJ 01/2020- Present Sr. Sales Account Manager

● Point of contact to build and maintain client relationship by understanding their needs and explain product value

● Manage portfolio of accounts to achieve long term success

● Generate new business using existing and potential customer networks

● Supervise account representatives to ensure sales increase and report on status of accounts and transactions

● Monitor sales metrics, aligned with company objectives Bank of America Corporation, Westfield, NJ 06/2016–02/2018 Relationship Manager

● Deepened customer relationships by referring clients to business partners and offered appropriate financial solutions and services to both individual and commercial clients

● Engaged in daily outbound calls by using CMC in Salesforce, inviting clients into the financial center in an effort to meet and exceed performance targets.

● Conducted inbound client engagement activities by proactively planning sessions and driving sales tactics

● Managed aspects of successful business including resource management, identifying and minimizing risks, operational excellence, managing partnerships, and building and retaining customer relationships

● Influence coach and collaborate with new teammates on the proper execution of financial center key initiates. The Judge Group, New York, NY 05/2015– 06/2016

Talent Acquisition/ Recruiting Coordinator

● Worked closely with account executives to coordinate job requisitions from Fortune 500 clients

● Coordinated daily activities from sourcing top talents, scheduling interviews, placements and management of paperwork with compliance

● Strong experience leveraging job portals in addition to social media for requisition fulfillment

● Performed administrative duties such as data entry, research, calendar management, email screening, document preparation

● Formulated and coordinated marketing activities and policies to promote IT professionals using digital marketing (email marketing, social media, blogs, CRM,) and online advertising

● Communicated with vendors/clients for strategic sourcing processes and reviewing, analyzing and negotiating contract terms and rates

Mercury Systems, Inc., Princeton, NJ 07/2012– 12/2014 Marketing Manager

● Promoted from account manager to marketing manager.

● Conducted meetings with clients and vendors to build relationships. Coordinated marketing campaigns with sales activities to onboard new clients

● Handled multiple projects and complete deals within defined deadlines

● Developed annual market plan with Business Operations Manager, identified priority opportunities, determined action steps and pursuit strategies within market segment

● Deep understanding in brand positioning and strategies to address brand communication in digital environments

● Performed data analysis and visualization techniques to extract useful information for strategic decision-making. Analyzed data and performed day-to-day administrative tasks, including integration across departments, status report, timeline management and database management

Bank of America Corp, Plainsboro, NJ 03/11 – 08/12 Sales Service Specialist

● Responsible for providing financial sales and service support to customers as well as handling financial service requests and account problem resolution

● Worked closely with Banking Center Manager and Assistant Manager to proactively identify and manage risk in every business, product, and service transaction leveraging the Risk Framework

● Created excellent customer service experience. Ranked in the 95 percentile of “Outstanding” performance evaluation for quality customer service

● Worked closely with Bank of America partners - Merrill Edge, BOA Merchant Services and BOA Mortgage Department – to resolve complex financial issues and make referrals for customer satisfaction and retention Macy’s, Edison, NJ 06/10 – 02/11

Sales Associate (Internship)

EDUCATION

The Pennsylvania State University, University Park, PA Graduated May 2010 Bachelor of Science in Marketing and International Business Major GPA: 3.7/4.0 ICOES February 2020

Certificate of Event Planner

SKILLS

● Languages: Spanish and Korean - Fluent speaking, writing and reading

● Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)

● Excellent interpersonal and communication skills

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