Executive Assistant Manager

Gloria Aponte, MSM Tampa, Florida *****

813-***-**** adb4kl@r.postjobfree.com

BILINGUAL PROFESSIONAL

Resourceful individual, with excellent interpersonal skills, and the ability to adapt to any environment. AREAS OF EXPERTISE

• Contract Management • Coaching & Mentoring • Organization & Time Management

• Curriculum Development • Recruitment & Retention • Program Development

• Payroll Administration • Policies & Procedures • Presentations/Instruction

• Community Outreach • Client Needs Assessment • Team Building & Leadership SOFTWARE PROGRAMS

• ADP/SAP Fieldglass

• Egencia & Concur Travel

• Oracle/SharePoint

• Microsoft Office Suite

• Govt HR & Taleo System

• Contract Systems (Emptoris & Munis)

PROFESSIONAL EXPERIENCE

WellCare Health Plans, Tampa, Florida September 2017 – Present Sr. Administrative Assistant/ Vice-Presidents of Government Affairs & Corporate Responsibility, Diversity & Inclusion

• Assist Leadership with all department related projects as assigned

• Responsible for coordinating/supporting key programs and initiatives for department to include new hire orientation and other ongoing department initiatives

• Entered requisitions for department positions to be advertise internally and externally on Taleo

• Designs and produces varies reports and presentations for multiple department projects and meetings

• Coordinates travel arrangements and prepares expense reports

• Process and manage contracts onto Emptoris database, monitor and issue payments on Oracle

• Maintain positive relationships with vendors and other departments staff

• Train new administrative staff on processing contracts and invoicing HomesLogistics, LLC, Tampa, Florida January 2017 – January 2018 Office Manager (Part time)

• Prepared Listing Agreements, Purchase Agreements, Disclosures as well as obtained signatures by meeting with clients or via DocuSign

• Managed independent contractors, accounts payable/receivable and database management

• Collaborated with repair companies and service providers, performing inspections, processing applications

• Assisted with marketing vacant properties to prospective tenants through leasing agents, advertising, or other methods

• Researched old MLS listings, local rentals, properties availabilities per locations and performed other duties as required Coca-Cola Beverages Florida, Tampa, Florida June 2016 – June 2017 Executive Assistant the Vice-Presidents of Marketing & Food Service On Premise

• Compiled and distributed financial and statistical information such as budget spreadsheets weekly meetings

• Served as a translator to Spanish speaking customers by providing translation of presentations, meeting, product information…etc.

• Organized and hosted presentations and customer visits

• Assisted with promotional activities

• Provided market research findings

• Managed calendars, meetings, conferences, special events…etc.

• Processed contracts, invoicing, and expense reports Aponte_Gloria_Resume_ page 2

CITY OF ROCHESTER, Rochester, New York February 1996 – June 2016 ACHIVEVEMENTS:

Served as the department’s computerized financial systems, policies and procedures trainer for 12 years, and was co-manager of department’s website for eight unique programs for eight (8) years. Planned Special Events such as conferences, forums and community events – up to 3000 people attended. Served as a direct contact for city residents by establishing positive relationships within the community. Created Operation Transformation Rochester Employment Readiness Policies and Procedures Manual for staff.

Professional Development Specialist Bilingual April 2014 – June 2016 City of Rochester, Bureau of Employment of Opportunities

• Assisted in the design, execution of curriculum, management of training sessions and schedules for employment/career programs for youth and adults

• Created and implemented learning tools such as team building activities, classroom assignments, and visual presentations

• Maintained and retained partnerships, and work closely with outsourced services of job vacancies and other resources

• Interviewed, trained and assessed clients on employment seeking skills, and appropriate behaviors in the workplace, career and educational exploration and develop resumes in a classroom setting

• Conducted orientations in English and Spanish to inform employers and applicants of programs and answer questions

• Monitored on-the-job performance of program participants and maintained communication to ensure successful transition into the workforce

• Maintained case records, program data and other statistical records ; Submitted reports and program evaluations weekly for KPI’s reporting system

• Pre-interviewed, verified and scheduled employees employment history, criminal background and drug testing Program Coordinator May 2006 – April 2014

City of Rochester, Bureau of Youth Services

• Provided community outreach in low-income neighborhoods to recruit and inform community and city funded programs such as housing, medical, and other resources as needed

• Created, implemented and coordinated program curriculum for Latinos Pillars of Hope, an initiative within the Rochester City Schools working with at-risk youth

o Recruited Latin professional volunteers to assist with high-risk youth in pursuing higher education, career paths, and developing and identifying interpersonal characteristics

• Assisted in coordinating the Effective Black Parenting Program for four years - An initiative that instills quality parenting skills practices within low income families

o Provided resources such as mental, career/employment, and social services as needed by client

• Planned Special Events such as conferences, forums and community events o Managed contracts, budget expenditures, registrations and event speakers MONROE COMMUNITY COLLEGE, Rochester, New York August 2011 – May 2014 Adjunct Professor - Information and Computer Technology Department Classroom Instruction - Introductory “Computer Literacy, and Microsoft Office Package” courses

• Provided students with appropriate learning materials and expertise in assigned subjects, and encouraged students’ participation

• Educated and guided students in the development of basic skills of course, including sensitivity, empathy, attending, questioning, confrontation, and problem solving

• Guided students in examination and evaluation of course assessment, and goal setting of final project(s)

• Coached students on future educational goals and training programs

• Advised students on career and personal development growth and goals

• Ensured students with learning and/or mental disabilities one-on-one personalize trainings, instructions and modifications as specified by physicians and assigned mentors Aponte_Gloria_Resume_ page 3

Program Specialist July 2003 – May 2006

City of Rochester, Pathways to Peace, Office of the Mayor

• Trained and supervised youth intervention specialist on policies and procedures, and new implemented administrative procedures

• Planned Cultural Anti-Violence Rallies, recruited and supervised volunteers; managed budget, and donations

• Managed, processed, and ensured legal binding contracts adhered federal and/or city government regulations

• Monitored government grant funded programs; maintained budget expenditures, and transferred monies as needed

• Reviewed and processed invoices for payment against contracts

• Performed community outreach services; Mentored, and counseled known gang members to reduce violence, obtain employment

• Provided community outreach assistance for low income families to reduce violence, obtain employment, and further their education

Payroll Administration Clerk Bilingual February 1996 – July 2003 City of Rochester, Bureau of Human Services

• Responsible for the preparation and balancing payroll and employment benefits for over 1,000 employees

• Prepared and processed onboarding forms for any personnel/payroll changes making notations of additions and deletions on time sheets and department data base

• Prepared accurate and timely transmittal forms to update the payroll, reviewing military orders and physician statements for leaves of absence, half pay sick leave, etc.

• Processed all retirement and resignation paperwork, removes employees from the department's active roster, and calculated and verified hours and dollar amount for final paycheck;

• Filed and maintained confidential records of personnel actions, and other supporting payroll documentation

• Verified department employees' time bank data and explained any discrepancies and issues to payroll manager and employees

EDUCATION

Masters of Science in Business Management Keuka College, Keuka Park, New York Bachelors of Science in Organizational Management Roberts Wesleyan College, Rochester, New York Associates of Science in Computer Information Systems Monroe Community College, Rochester, New York LICENSES/CERTIFICATIONS/ PROFESSIONAL DEVELOPMENT

State of Florida Real Estate Training

Project Management Professional Certification Training Microsoft Project Certification Training

T.O.P (Teen Outreach Program) Certified Facilitator Beginning to Work It Out Training of Trainers Certified Facilitator Working It Out Training of Trainers Certified Facilitator Angel Interface Learning Management System Qualified Instructor Latino Leadership Development, United Way

AWARDS, CERTIFICATES & RECOGNITIONS

Deputy Commissioner’s Award for Exemplary Work and Dedication, June 2015 Distinguished Latino City Employee Award, City of Rochester ~ 2012 & 2013 Distinguished Community Outreach Recognition Certificate, City of Rochester ~ 2010 & 2011 Rochester City School District Youth Mentor Recognition ~ 2012 & 2013

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