Operations Manager

Operations Manager Operations Supervisor

Warehousing and Logistics

Qualifications Profile

Results-driven professional with broad-based experience in warehousing operations, transportation management, data entry, digital solutions administration, and customer service. Known for demonstrating outstanding skills in developing and leading teams toward the fulfillment of set goals and objectives. Equipped with proven ability to analyze organization’s management procedures; resolve complex business and operations issues; and implement necessary changes toward operational efficiency and productivity. Effective at collaborating with clients and colleagues to ensure high-quality and timely completion of designated responsibilities, while ensuring strict compliance with all federal, state, and company regulations.

Areas of Expertise

Facility and Branch Oversight

Customer Satisfaction

Staff Supervision and Training

Production and Project management

Inventory Control and Coordination

Routing Administration

Budgeting and Cost Control

Performance Monitoring and Review

Pickup and Delivery Services

Records and Data Management

Professional Experience

Iron Mountain, Various Locations (2006–Present)

Operations Supervisor, Louisville, KY Jun 2018–Present

Operations Supervisor, Nashville, TN Nov 2006–Jun 2018

Provide expert oversight to more than 25 employees handling warehousing, transportation, data entry, digital solutions, and customer service for 6 facilities in Louisville, Kentucky and 4 facilities in Nashville, Tennessee

Direct day-to-day operations of the center to ensure cost-effective operations and customer satisfaction

Facilitate coaching session for high-performance team based on federal, state and Iron Mountain regulations

Administer the allocation of specific assignment to all operations personnel, while motivating and leading the team toward the achievement of standards and set goals

Assume full accountability in monitoring employee attendance, productivity, and other performance markers, as well as supporting accountability and evaluating performance through performance metrics

Guarantee the delivery of finest internal and external customer service of the assigned branch

Establish and strengthen relationship and collaboration with internal and external customers

Manage and execute expanded operational duties in during time-off and absence of employees

Handle the preparation and completion of reports on accurate and timely manner

Maintain complete conformity with all federal, state, and company regulations

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