Nichollette Matthews

Nashville, TN ***** C: 615-***-**** E: adb4h2@r.postjobfree.com

Summary

Sales & Business Account Manager

Top-performing Business Account Manager with 8+ years of successful experience, Core Business Competencies: developing in-depth understanding of company products, industry trends, & Account Reconciliation. Consistently surpassing organizational expectations to exceed enterprising sales Technical Solutions targets in competitive environments.

Business Development History of cultivating, cementing, & building strong Executive Level relationships Platform Migration with new & existing customers, based on trust, exceptional service, & responsiveness, Voice Data Networks improving operations, stimulating new business, & strategically securing Sales Techniques Customer Retention accounts. Skills

Customer service

Decision-Making

Mac OS

Microsoft Office

Windows XP

Sales Negotiations

Network troubleshooting

Android OS

Sales & Technical Presentations

Problem Solving

Project Leadership

Proposals

Research

Spreadsheets

Strategic planning

Telecommunications

Time Management

Troubleshooting

Sales strategies

Leads generation

Sales support

Product demonstrations

Account development

Customer assistance

Team building

Networking and business development

Client relationship management

Microsoft Office expertise

Inbound and outbound calling

Employee coaching

Customer relations

Call center experience

Technologically savvy

Organizational strengths

Experience

SALES AGENT 01/2020 to Current

SmileDirectClub - Nashville, TN

Answered incoming telephone calls to provide information about products, services, policies and promotions. Provided every customer with professional and polite support for sales and service needs. Processed orders through system and kept customers up to date on product deliveries. Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts. Continuously met sales goals via strategic prospecting. Identified new business through leads generation.

SALES SPECIALIST 05/2019 to 10/2019

Philips Respironics - Nashville, TN

Educated customers about product features and technical details to highlight benefits and correct misunderstandings.

Gave top-notch service to everyone in order to provide ample sales opportunities. Collaborated with customers after sales to identify and resolve service, account or technical product issues. Stayed up to date on all company products and services to support sales objectives. Used strong negotiation and persuasion skills to sell advertising products and services. Participated in corporate sales trainings to improve skills set and learn new selling techniques. BUSINESS ASSISTANT MANAGER 08/2017 to 06/2019

Spring Communications - Brentwood, TN

Proven success with meeting or exceeding goals and sales quotas ($14K/month). Handpicked to manage business center, which includes business lead generation thru prospecting calls and assisting manager with all operations.

Forge relationships with customers and assist with product functionality. Deliver and compile winning sales presentations and proposals. Provide formal quotations and Statements of Work (SoW). Acknowledged as Top District Sales Rep for Central KY/TN district and Top 5 within heartland states market. Served as liaison between certain departments to implement new improvement plans and changes. Identified operational and performance issues and worked with managers to resolve concerns. Coached team on company policies, procedures, and best practices to enhance operational efficiency, employee productivity and subsequently decrease labor costs. Maintained industry knowledge through continuing education, training and monitoring of industry publications. Improved operations by working with team members and customers to find workable solutions. Consistently provided exceptional service and attention to customers and stakeholders. FLIGHT ATTENDANT 02/2011 to 06/2018

Southwest Airlines - Denver, CO

Served beverages and food items and provided key information about offerings to passengers during flights. Ensured that prompt communications were distributed between the flight deck and the cabin crew. Demonstrated and clearly explained safety processes and emergency procedures to passengers before takeoff. Promoted passenger and crew safety by maintaining airline and federal aviation regulations at all times. Attended trainings in customer service, conflict resolution techniques, and safety procedures to remain current on new requirements and procedures.

PHARMACY TECHNICIAN 10/2009 to 04/2010

Walgreens - Murfreesboro, TN

Managed medication stocks, including conducting counts, labeling products and maintaining controls. Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.

Established and updated patient profiles, including lists of medications and insurance details. Created new customer profiles and updated information in pharmacy computer systems. Refilled medications, offered insight into over-the-counter products and verified insurance benefits. Worked with insurance companies to process claims, resolve problems and obtain payments. TECHNICAL SPECIALIST 05/2008 to 01/2010

Verizon Wireless - Murfreesboro, TN

Credited with helping to resolve all customer issues working closely with internal systems, transferring 75 - 100 calls daily. Excelled at presenting and selling the value of Verizon solutions via strong communication and negotiation skills improving the customer experience, which in turn increased company revenue. Identified product offerings and network capabilities, positioning them as strategic solutions in a business environment. Spearheaded high-level resolution support to multiple business customers, adapting to varying needs and requirements.

Provided numerous customer service troubleshooting in-bound service calls relating to billing account changes. Compiled and analyzed data, preparing spreadsheets, producing weekly, monthly, and quarterly presentations/status reports.

LNP COORDINATOR 04/2006 to 05/2008

Verizon Wireless - Murfreesboro, TN

Facilitated numerous LNP projects for supervisors and the Port Operations Desk. Participated in new-hire transition, which consisted of setting clear onboarding goals & expectations that align with organizational strategy, keeping the workflow process organized & centralized, ensuring new hires are accountable for their work.

Collaborated to provide acute analysis of problematic porting situations, resolutions for customers, and other service providers.

Analyzed and resolved situations requiring adaptation of response or extensive research. Demonstrated proficiency in porting knowledge and call-handling skills. Researched and updated LNP Operations carrier validation criteria. Education and Training

Middle Tennessee State University - BA degree

Psychology, 2004

Net-G Work Relationship Courses: (Communicating with Difficult People: Handling Difficult Co-Workers: Online Course Advanced Project Leadership: Organization, Strategy and Business Needs: Online Course; Communicating with Difficult People: Working with Difficult Employees: Online Course; Decision Making & Problem Solving: Decision-Making Fundamentals: Online Course; Time Management: Developing a Time Management Plan: Online Course Certifications

A+ and Microsoft Certified BLS Heart Saver for Health Care Providers CPR 2 Additional Information

AWARDS #, 1 Top District Sales Rep Award Spring Mobile Top 5 Regional Sales Rep Award (2) Spring Mobile "Perfect 10" CSTS Surveys (14) Verizon Wireless Simply 1-2-3 Recognizing You Award Verizon Wireless Quality Blitz (Perfect Score) Verizon Wireless

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