Bishoy Isaac, PMP®

**** ****** *** **, ***** Hills, OH 44131

304-***-**** adb4f0@r.postjobfree.com

Professional SUMMARY

Engineering manager with extensive experience in Industrial Automation and control systems. Outstanding record of success in overseeing industrial installations and start-ups of capital projects. Specialized in project management concepts, technical engineering, and operations planning. Proven proficiency with statistical and Engineering Process Control (EPC), Six Sigma, Lean Manufacturing and Fishbone. Consistently demonstrate leadership skills, sound judgment, decision-making capability, initiatives, and resourcefulness in responding to job challenges.

PROFESSIONAL EXPERIENCE

Rockwell Automation., Mayfield. OH August 2017 - Current

HMI & Visualization Engineering Manager

Direct manage and maintain a cross-functional US and global team of 24 engineers who primarily support Visualization products, while meeting business objectives and maintaining high KPIs.

Manage $10MM+ projects that includes upgrading existing software and hardware for medium to large customers.

Oversee projects and ensure success by meeting deadline and budget allocated within projects’ scope.

Develop and execute a Risk Management plan to ensure projects’ objectives are met

Ensure that the project team understands all aspects of the contract relating to their respective responsibility and demonstrate a thorough understanding of the project scope and checklist.

Update stakeholders with milestones’ completion and any required change management tasks.

Engage in new contract and renewal negotiations to ensure project is properly budgeted and quoted.

Manage $3.1MM budget that includes salaries, benefits and equipment needed for daily operation.

Identify, lead, and support process changes to enhance the support experience for the customer and improve internal productivity for the business.

Develop and motivate support engineers through performance coaching, career planning and setting professional development objectives.

Foster a strong collaborative environment where all processes and procedures are followed.

Follow up with unsatisfied customers to ensure issues are resolved and the customers are satisfied.

Facilitate customer resolution for escalated calls by engaging with Commercial Engineering, Product Management, Sales and Distribution and other stakeholders as necessary.

Manage and coordinate hiring, scheduling and staffing to meet the call volume demands.

Ensure that the support staff exhibits the proper techniques and behavior to ensure customers receive an outstanding service experience.

Rockwell Automation., Mayfield. OH January 2013 - August 2017

Senior Remote Support Engineer. Team Lead,

Led the “Networks and Communication” team and acted as back-up Manager.

Oversaw a team of 15 engineers, handled scheduling, staffing, monthly reports and ensured operational excellence.

Managed $0.6MM capital project for the “Remote Support” Business Unit to improve support efficiency and providing $5.7MM cost savings over a 5 year span including $1.8MM yearly labor savings.

Managed front-end design, generated cost benefit analysis, detailed project plan, as well as construction and commissioning support for multi-discipline projects. Interfaced with clients to understand, define, and achieve the project objectives.

Developed a project to enhance collaboration amongst engineers by connecting all testing labs together to reduce duplicate machine ordering and ensuring efficiency of delivery.

Provided remote support as part of the Networks and Communication group.

Trained and mentored new hires. Helped engineers with their career planning.

Handled escalation from EMEA and Asia Pacific.

Worked side by side with Commercial Engineering and Development on complex issues.

Created and updated technical manuals that served as the online knowledge portal for customers.

Constellium Rolled Products., Ravenswood. West Virginia May 2011-January 2013

Aluminum Manufacturer for Aerospace and defense applications.

Combustion & Automation Project Manager

Develop Maintenance plans and budget for machinery used.

Forecast downtime to help facilities and production managers with achieving their goals.

Assumed ownership of the energy program with an annual budget $12MM of natural gas and $11MM of electricity.

Forecast, budget, and track monthly spending by effectively managing cross-functional teams; five production business unit leaders, Supply Chain, and Sales.

Managed a $4.0MM project to upgrade 12 furnaces that successfully created 23% reduction in energy usage with total $0.44MM annual savings.

Managed a $0.5MM project to upgrade a batch type furnace to be a prototype furnace that is capable of maintaining less than 7.5º F spread.

Managed $0.5MM in electricity cost savings through management of peak demand through modification of production shift schedules and strategies to produce energy intensive products during off-peak hours.

Provided engineering support for plant-based project activities and manufacturing operations.

Developed PLC systems (Hardware and Software) for industrial applications. Provided complete system design (Mechanical and Electrical), on-site installation and start-up support for capital projects.

Automated the reporting system for plant furnaces using Access Database and MS Excel and extensive programming with Visual Basic, Aspen Process explorer and Info. Plus 21 data acquisition system.

Created all technical documentation, schematics, CAD drawings and P&ID drawings needed for systems installation and programming.

Provided training for operators, maintenance and engineers on the new or upgraded equipment.

EDUCATION & PROFESSIONAL MEMBERSHIP

Executive MBA, expected graduation 2021 Case Western Reserve University

Bachelor of Science Degree in Electrical Engineering, 2010 West Virginia University - Morgantown, West Virginia

TRAINING & CERTIFICATIONS

Achieved PMP certification with more than 4500 hours of project hours December 2016.

Lean Six Sigma, Transactional Yellow Belt

Lean Six Sigma and Lean Manufacturing Methodologies, White Belt (five days).

Graduated June 2013 EIT (Engineer in Training) Program with 95% overall grade.

Effective Combustion and its Controls (five days). By Fives North American Combustion, LLC. •

Numerous seminars on technical, supervisory and communication skills.

TECHNICAL SKILLS

Automation and Control:

HMI/SCADA Configuration: RSView32, FactoryTalk SE/ME, Wonderware, GE Cimplicity.

PLC: Allen Bradley (SLC500, Controllogix, PLC5), Modicon 984, and GE Fanuc.

Industrial Networks and communications: Ethernet TCP/IP, DH485, DH+, Controlnet, Profibus.

Software Development:

Programming Languages: C#, VB.NET, Visual Basic, Microsoft Project and Microsoft Excel.

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